4 years ago
Bellagala seeks to nickel and dime you while provi...
Bellagala seeks to nickel and dime you while providing the bare minimum in terms of effort, quality, and service. The main doozy was that none of our sound equipment worked the entire night, and no one from Bellagala (20 minutes down the street) ever showed up to help get things working again, even after our DJ repeatedly called and asked for help. Other issues that demonstrate it wasn't one hiccup of broken equipment - 1) I was tossed around to various people throughout the company every time I contacted them, leaving me with no real point person. 2) They refused to do anything besides the bare minimum - we asked to transfer some of our money from uplights to ceremony music (more expensive, offering them more money) and they refused. We asked them to bring an additional speaker since we were having ceremony and reception in the same location and would need music to quickly transfer (mind you, paying the additional ceremony fee which is intended to cover moving locations and having multiple set-ups), they refused. 3) Last minute, they stated that we wouldn't be assigned or meet with our DJ until 72 hours before our wedding. They threw a fit when I said that wasn't going to work because that was the time of my bachelorette party. 4) Our DJ shows up the day-of our wedding, interrupts our first look to introduce themselves (hi, busy here). 5) Ceremony begins, mic instantly cuts out. DJ claimed it was our fault and that it definitely couldn't be their equipment. 6) Grand march begins, music and mic continue to cut out. 7) DJ calls Bellagala offices asking to bring a new set up as none of the music or microphones were working, they refuse. 8) Our parents, groomsman and maid of honor give speeches, no operating microphone for any of it. Bellagala has since fully refunded us after our wedding planner and venue coordinator emailed detailing how awful the services were. I told a coworker about our experience and she laughed and said her friend had to get a refund from Bellagala after paying for photography and having it turn into an absolute disaster. If you are thinking about booking with Bellagala, save yourself a ton of hassle and don't. If you have a current contract with them, I promise that the best money you'll ever spend on your wedding is to cancel that contract and ditch your deposit.