3 years ago
I honestly can't say enough in this review to spea...
I honestly can't say enough in this review to speak of the positive experience I had with the sales staff here.
I think of myself as an avid shopper, meaning- before I make any purchase decisions (let alone, a $30,000 one), I do my due diligence and research.
I had called several dealerships to inquire about inventory and price on the specific car that I was looking for (in our case, it was a brand new 2015 CRV EXL).
And from the start, things were different with this dealership.
Adam, the BCD Manager, originally fielded my call. I was expecting to get the usual "come in quick! stock is low and you must act now!" type of sales pitch, but was pleasantly surprised to learn that this wasn't the case with Adam.
He fielded my questions in great detail, and told me upfront what was and wasn't on his lot.
This might sound like common sense to some of you- but dealerships are notorious for pulling the "bait and switch" on customers, where they tell you they have inventory when they don't just for the sake of getting you in to their store (see Dick's Hillsboro Honda, for instance).
Adam did not try to "close" me on this call, and simply gave me the information I needed. This was refreshing.
I stopped by the lot here that same day, and Adam respectfully greeted us upon arriving. He introduced us to a sales rep named Theo, who showed us the inventory of the CRVs they had.
Theo, much like Adam, never once said anything salesy or tried closing us. He showed us what we asked him to show us, and let me dictate the conversation.
This dealership uses what they call "one way pricing". This means that their prices are preset and non negotiable.
What I can honestly tell you is that their prices are fair. Are they the absolute lowest? No.
For instance, I got a price from another dealership on my car for $28,450. Initially, this sounds like a great deal compared to the $28,988 that Beaverton Honda had.
But consider two things:
1). It took me over 2 hours of negotiating to bring the other dealership down to $28,450.
2). This price did not include an additional $750 worth of "accessories" they had added in to it.
If you ask me, I could have saved a whole lot of time by going straight to Beaverton Honda first.
Their sales cycle is very straightforward. There is a bit of upselling that your sales rep will present to you (extended warranty, gap insurance, etc), but I never felt like I was being pressured to get any of this (and I didn't).
If there is one negative thing I might add about my experience, it is that we ran in to one hiccup after the deal was done, when a finance rep called us a day AFTER the sale was finalized to let us know some paper work had to be signed again and more information was required from us.
This was really the only negative experience we had here.
I feel they should have gotten all of this taken care of while we were on site, which would have saved me the trouble of having to go back to the dealership a day after.
All in all, though- I really cant say anything negative about the sales staff.
Easily the best car buying experience I have had.