4 years ago
My friend and I were in the Beau Jo's Idaho Spring...
My friend and I were in the Beau Jo's Idaho Springs restaurant on 10/20/17. We sat down and our server Chewie was very nice and even allowed us to switch tables once seated by the hostess. We ordered a couple beers and our food. We arrived around 11:30 and order in by 11:45, can't remember the exact time. Chewie came out around 12:30 and stated that the kitchen had dropped both our pizzas as we ordered separate pizzas and that they would have to make them again. Rush on them as he stated. Asked if we wanted another round, sure, thinking these may be on the house since we had to wait longer. We're both in the service industry and have well over 15+ years in the industry. We understand things happen, but strange both of ours were dropped.
We finally received our pizzas and were delicious. I have dined at this establishment twice before.
When we received the check, we were both dumbfounded that the manager nor the server took it upon themselves to administer a discount or take off the round of beers. We wouldn't have ordered another round if they hadn't screwed up the food. Neither of us said anything, but I thought you should be made aware. My experience, I would think you would want to do something when patrons wait over an hour for 2 small pizzas. We're not the kind of customers that want to cause a huff, but it would've been nice if something was offered for the wait we endured that Friday.
Thanks, Rachel