Beats by Dr. Dre Reviews

It's the most fart there is, it's better to buy other brands, Juanito in the sky

Despite the large number of visitors, I didn't have to wait long to present my request to a competent employee. My question could be answered. I was shown the different tripods for the iPhone. Without time pressure.

This is an Apple Flagship store in every meaning of the word "flagship." The staff is second to none, the store is huge, and they have dozens of everything for you to try out... meaning that even on a busy, crowded day you're likely to be able to check out the latest Apple gadgets. If you need to go in for technical help or support, make a reservation. If you simply walk in off the street without a reservation be prepared to wait 20-120 minutes for an opening, depending on how crowded it is. Fortunately, since it's located on the Third Street Promenade you can find plenty of shops, restaurants, or street performers to keep you occupied while you wait for your turn at the genius bar.

I always thought this location was mainly for tourists, but its actually one of the best Apple stores I've been to. They always have everything in stock and there are employees EVERYWHERE! Great location.

Apple store is so cool, an amazing video wall used for instruction.

Apple Store is amazingly clean, bright and loaded with employees willing to assist you. Moblie devices galore, along with all the necessities AKA accessories and more. Happy peppy people can check you out right on the floor without a line to wait in Lines are sooo old school!

Mixed feelings.

After going through the entire Support process on the phone , I received a Case ID. It was determined that my 9 month old iPhone 7 had a hardware problem. I had a critical workday ahead of me the next day and not having a working phone would be a disaster. I asked the rep on the phone (Jessie*****) to call ahead and see if he could lock down a time for me that night at the Apple Store in Santa Monica. He tried and was unable to get through, so he suggested I rush down there and offer to wait if I couldn't secure a spot with the Genius folks.

I arrived at 7:30PM and the store was scheduled to close at 9PM. I was informed that they didn't have an open spot so like Jessie suggested, I offered to wait until closing in case any of the appointments fell through. I was told I couldn't even be put on the list. I said that I would wait the hour and a half at this spot in the store. I was told there was nothing they could do that night. I set up a meeting for the next day, knowing that my workday would be wasted until I had a phone.

Today I returned at 11AM (the first spot available) and was met by a smiling, very helpful employee (sorry, I forgot her name). It took all of MAYBE five minutes tops from the time I walked in until I walked out with a new phone.

If someone could have helped me for five minutes during the hour and a half I was willing to wait last night I wouldn't have missed a half day of work. I didn't expect everyone to suddenly drop what they were doing to help me last night. But once I had gone through everything that Apple needed me to do, I was hoping that perhaps someone there would have taken my offer to wait and maybe solve my problem.

So in conclusion some of the folks at this Apple Store were great and some, not so much.

What is the point of displaying a mac pro in one of the most expensive apple stores in the country without max ram??? very disappointed.

This place is so awesome! They have the nicest staff, who are all very tech savvy. They all seem pretty approachable and personable. I thought I was going in there to get a new phone and a phone case, but I also got therapy. Of course it was time to get a new phone because my contract was up, but that old phone reminded me of every little detail about my ex and a suffocating job (which I quit). It was time to start anew. I came in there not really knowing what I wanted. I only knew that I did not want that old phone anymore. At first, it was hard to make a decision because they usually like to know what you're looking for. I almost blurted out, "Something that gives me freedom!!" But, glad I didn't. Because I had lost myself in that toxic job and relationship, I wanted to find myself again. I spent a lot of time being stagnant. I realized I was not growing as a person, so I wanted something to help me feel more self-sufficient and free. Using the map application on the new phone is so easy. I don't have to rely on anyone over my head for "help". The cool camera features are right up my alley as well! The organization tools are exactly what I need too. You never know what you're going to find when you're barely looking. That day at Apple, I found myself.

Top notch staff. Just bought my iPhone 8 here. 10 Stars for my salesperson Lukas and also for the lovely Adele who was so SO patient helping me port over my data and set up my new phone!

Too long waiting time, need more genius bar support people.

I had to come into this Apple store to have my laptop repaired. It was brand new and having software issues right off the back. I brought it in and was helped by the absolute best employee named Sarah. She is bright, intelligent, and a delightful person to speak with. Sarah was able to run all the diagnostic tests right there and fix the laptop. Apple is very lucky to have her an an employee.

Basically you come to this place and stand around waiting for any possible service at all for 30 minutes or so before you realize the only way you re going to receive service is if you chase someone down to help you and then they tell you they ll write your name down on a 10 minute waiting list that in reality is more like 30 again.

Friendly Service and vey knowledgable and helpful! I was having problems with my iPad (some of my important apps were not opening or having glitches) and they were able to help me in no time. It works like new again! Thanks guys!

Please be advised, it seems the phone number for this store has been hijacked and is sending out fraudulent calls regarding iCloud accounts.

Stayed in this store for three hours...Talked to 4 different specialists including management and apple support on the phone. Still nothing got accomplished. Do yourself a favor, go to a different location.

Bad service the worker think there the guests there are not nice if apple doesn't supervise this store apple could fall down as many beautiful company in the past hire people who love guests.

I'm not an Apple person, I'm just here with my beautiful girlfriend and her daughter.

I'm not huge on Apple products, but their earbuds are one of a kind and have been wanting to get a pair for a while now. My first time going to an Apple store. The ambiance of the store is much different than others, but it seems like a challenge to establish purchasing lines in rows and columns of products.

A store clerk comes up to me asking me for assistance, and me being new to the store, I asked about the store and said "I'm not entirely big on Apple products, but I am looking for earphones". This clerk got so disinterested with me, he just half-listened to what I was saying while attempting to scope out older, more important-looking customers , went through the motions of assistance, ASSUMED that I wasn't going to spend big money, and gave off this vibe that the company's overall mentality could very well be represented as: pretentious and exclusive. This being the case as to why I don't buy Apple products much.

I was actually considering getting a new iPhone here since it's near where I work and just wanted to experience the store's quality before I make a heavy purchase. But now I know the employees at this location have set a scale of priority on their customers. At this location, it doesn't matter to them whether or not some customers get treated like absolute crap, because they will always have new customers thirsting and trekking for their brand, and that the concept of the loyal customer means nothing to them.

Two stars because the guy did give me general assistance and the store looks great, but I would never shop here again only because the employees made me, the willing customer who's shoveling hard-earnerd money out of his wallet for products from THIS company, feel unimportant.

Genius bar great again! Fixed my phone for the second time.

I love Apple products but very disappointed with my latest visit to resolve degrading battery performance in my IPad. My third party battery app shows a degraded battery but my only option is to purchase a new IPad. The Apple store tech shows only 20 percent degradation but my app, and my experience shows greater wear as the IPad battery life as noticeably decreased. It really felt like they only want me to buy a new product, not maintain current products that otherwise perform fine. I will look for other tablet options in the future.

2 Problems in 2 Months

1. Ordered a phone for pick-up on 12/21/2018. I was told after 6pm that my phone had still not arrived to the store for pick-up. Called online to cancel my order as I wasn't going to be able to pick it up for 3 weeks after this date, and they wouldn't hold onto the phone for that long. The service rep on the phone tracked the shipping and showed that the item had arrived at 11am (7 hours before I went to the store) the day the phone was due. So someone in receiving just hadn't bothered to scan in the item ready for pick-up. And I'd already been charged for the phone.

2. Brought in my wife's iphone 6s for repair, as it wouldn't charge. The tech said her charging port was corroded, but they couldn't replace it "because it's part of the whole phone." He said our only options were to purchase a replacement for $299 (for a refurbished iPhone 6s), or check our carrier to see if we had insurance to replace the phone. I found a replacement part online for $5.45, about $12 with 2-day shipping, and was able to replace the part myself in under 20 minutes.

This store needs some serious training and staff replacement. My order on 12/21 had arrived long before I came in to pick it up, so there's no excuse for it to have not been made ready for me. The repair my wife's phone needed was simple and cheap but Apple said it wasn't possible and wanted us to spend another $300+ to buy another phone.

They don't care about the customer, only how much they can get you to spend at their store.

Worst buying experience ever you should Begging them to buy IPhone

Attendent outside on "walk-in" section was very polite and helpful in guiding us what to do.

Absolutely terrible customer service. Took this store an entire week to repair a problem I was told (by them) would take half an hour. And when I called to speak with the manager about the situation I was met with a condescending attitude. The manager (Eddy I believe is his name) mocked me over the phone when I expressed how upset I was that the repair had taken so long. I will never be going back to this store again.

Terrible service. Really... Give smoothies to reserved customers yet legit waiting people go after them and no smoothie. What?!

The staff is very attentive for such a big crowd and the genius bar techs are really savvy and helpful.

I have enjoyed many visits to the current store. The last three experiences were disappointing. Other customers felt the exact same way.

The experiences have been less than professional of late. Very rude employees. As a whole it seems to me they are understaffed and unorganized, this may lead to tension.

There are a few outstanding employees, but is the minority.

I observed a salesman ask a girl for out on a date, while guests were waiting, lined up out the door.
This is no longer the super savvy information based store. Maybe the Century City store has a foot up.

I went on the web and confirmed my iPhone battery was one with a bad battery and would be replaced if it was malfunctioning. The website had me make an appt at this apple store. I live in Santa Monica and I HATE the promenade. There is no parking, I hate the crowds and it is a pain in the butt to find any store in this outdoor orgy of consumerism. But my phone is only holding a charge for a few hours at this point so I figure I'll just have to suck it up. Get in and get out and it will be over quick. NOT!

I show up and am told to "squeeze in over there" and a finger is pointed toward a table which already has all the seats taken, at the back of the store with the word "genius" on it. So I wait, 10 minutes later a 20 something "genius" walks out and calls my name but cannot hear me because the place is massive and full of hipsters all talking and yelling over each other. I have to get up and go over to her to get her attention before she moves onto the next sucker, I mean customer. I tell her why I am there and she starts to tell me to do a back-up. I tell her I just did one. "Please replace my battery". She says she has to check it out first and spends about 2 minutes running a "test". She then tells me "yup your battery is bad and there are no other problems. We don't have it in stock. You'll have to come back in a couple of weeks as we have to order it." Seriously! This store is the size of a football field and you don't have the battery for the iPhone 5 in stock that you made me make an appointment to have changed? Its a defective battery, you sold it, and you know its gonna need replaced so you don't bother to have it available? 1,000 of them cannot take more room than box of copy paper!

This was the biggest waste of my time ever. I was a Mac user since 1986 and they have progressively gotten worse and worse and worse. I have given up on apple computers as they are now way overpriced, intended to be obsolete as fast as possible and a pain to get anything fixed or upgraded on. I bought the first iPhone and hated its unreliable and glitchy system. Within weeks I had to trade it in for a blackberry. I stayed away a LONG time. Finally, 18 months ago I decided to try another iPhone. They must have gotten it right finally or they wouldn't be so popular? I figured. Obviously WRONG!

I am sick of the jealous boyfriend called "iTunes" who won't let me talk to any other file management programs, and I am sick of their attitude that they are doing me a favor having me come into their hot, loud and crowded "store". NewsFlash Apple. I don't like spending time running errands to get my cell to work. I don't like the after school hangout spot you call the "applestore" and its not fun for me to visit it! My phone is not a toy or a hobby. Its a very expensive tool I use and count on. I cannot wait weeks to have a battery that functions. If you didn't want to have to deal with these types of problems than just make the damn battery user accessible. Oh, wait, I forgot, you don't want me to be able to talk to any other electronics manufacturers. There you go again you jealous ass! You don't own me!

Would I ever set foot in that hipster hangout called "The AppleStore"? Hell no! Will I be buying another apple product anytime soon? Hell no.

It is located next to Santa Monica Pier, in a street full of attractions and restaurants, not to mention that there is a mall on the way.

Too busy to allow an existing customer to finish their sentence to explain reason for visit or need for assistance. If you want to buy something new - they are all ears...

Amazing . All my questions answered with an expert in iPhone!! Thank you.

Wait up to two hours for software update failures. If they attend you at best.

The store has everything from Apple, compact and the super professional crowd! Support you in everything and USA mode! Too fast!

Everyone should be replaced with robots.

I am a huge fan of Apple products, however, the customer service at this location is atrocious. I never get greeted and I always notice several specialist conversing with their fellow co-workers instead of providing assistance. This location sucks. Wish I had the option to apply negative stars.

You have to make an appointment to do anything. You cannot just drop by to pick up a cable. You can t order for pick up right away there s a window you have to pick which is often 2 hours away. Don t waste your time coming to the Apple store during covid.

Purchased my iPhone and three mac desktops at this location. This is a very spacious and busy store, but the employees who assisted me were friendly and seemed knowledgeable. The pro s about Apple is that although I am paying a premium for the Apple products, I really do like the quick and easy set up for use. However, the con s is that it seems like I m constantly and annoyingly having to update and learn new ways to use the programs such as iMovie.

DON'T BUY HERE, buy it online ... Used to a big apple fan-girl because of the service they offered, however this store has put me off in-store purchases. Couldn't believe my eyes--they will do everything in their power to prevent you from returning your product.. spoke with a service girl, Fritzi who actually laughed at me that I couldn't get a refund amid covid-19. I was almost in tears upon leaving. This company is not what it used to be.

bad sevice i was waiting in line then they told us be wouldn't get the iPhone 7 plus

While you wait for the product you bought to be brought to you, an assistant explains everything about the item and where they come from and how they look after the trees in the stores.
IMPECCABLE.

I got the run around between Verizon and Apple store. I got ear phones from Verizon and I had a warranty. Verizon sent me to Apple. Then Apple said they couldn't help me either and gave me an 800 number. I was not happy with both services!

You would think the Apple Store in SANTA MONICA California would be a premier location right? Nah. An hour and a half wait (on my vacation) just to tell me "we have to send it out it'll be 3 to 5 business days even with apple care". Something that could have been explained to me when I set the appointment.

Problem was not resolved. Staff unhelpful. Apple did not provide support as contractually required. Contradictory statements were made between phone support and in store support. I am switching back to Windows.

Horrible. They treat people as if they are homeless. Very shallow. So many employees and then 3 quarters have an attitude.

Currently closed for renovations. Will reopen November 17th

Wait wait wait for a rotten apple. Horribly managed. I get it when a doctor makes people wait, people come in with "emergencies" that could be life or limb threatening that take extra time, but this is inert stuff. It takes 2-4 days to get an open slot, then 10 minutes to find the right person to get checked in, then 30-70 minutes to talk to a "genius" . And it's the only place you can go for fixing paid for warranty issues that occur on average about once every 6 months. Disappointed, frustrated and stuck by the duopoly .

Your standard Apple Store, BUT on the 3rd St. Promenade: always crowded, very much a scene, long wait times for tech help, over priced toys (though that's just apple in general).

I love the architecture and engineering of the building however, this place is always busy!

I really enjoyed this Apple store. It is not giant, but it had all the appliances of the brand. The service was excellent. In fact, I returned days later to buy another accessory.

Staff is not friendly either helpful.

Still waiting an hour and half more than the last 2 hours that they told me

Apple your products are not cheap to keep your customer like this

They dispatch you fast. They do not take care of anything and the phone is under warranty.

THIS lady said if I buy a new iphone 6 then shell give me head, so i did it.... so yeah i didnt get head

Horrible, they could of done better with the new IPhone being sold out!

Classy, well managed, staff is wonderful and very helpful.

Very busy , loud , and filled with people constantly. Its a little confusing as to who and where you need to go to find an available staff to help you.
But once you get help, the customer service is top notch.

great shopping strips, downside is on the busy days expect to be blocked by street performers and tourists . Keep your personal effects close by or they will get stolen

Solid team working here that take care of customers

The picture is attached to a branch in Korea, but only tourists who are looking for the shop. The children who read an Arab photo see her money income. I recommend it. : this third street apple store is the most beautiful store I ve ever seen. Exactly like the picture.

My experience here was terrible! I ve used this store for many years and have purchased many computers here, as well as cell phones. But now it is all different. The people are very rude and unhelpful, just about refusing to lift a finger. When I went today at 10 AM hoping to beat the rush and pick up my brand new top-of-the-line MacBook air, it was all I could do to get someone to go in the back and bring computer out. I had had all my data copied from my old computer, and the sales person wouldn t even open the box for me to inspect the changes. Someone else had to help and that guy Could not be bothered. I would have been just as well off buying the computer online. I am a journalist and will be sure to tell the public how disgraceful this store is. Whatever happened to simple courtesy? Never again!

I had a crappy Samsung before and a crappy HTC before that on Android. They both were horrible. I'm so glad for my iPhone 6 works perfectly.

Every time I need to come here, I end up waiting around for ages.

Busy store but lots of employees. I swear they have 3 employees for every customer. Not sure about employee knowledge though. Have had multiple times where I've asked simple questions that it took 3 or 4 employees before someone knew the answer.

There was a really pathetic dweeb here asking me rudely for a pencil in this SM apple store which i found very ironic as he seemed like an educationphobic person thinking he's going to get a rap music deal. the staff was rude to me-why didn't he bug them for a pen.

This is a really nice Apple Store. Very helpful and friendly . Always busy in my experience. But they do their best to keep up and let you know how they can serve you or how long you'll have to wait. Even though it's busy I usually manage to get human help and be out of there in decent time

online service is getting ridiculous at apple!! seriously !

Crowded but super great service. Excellent Genius Bar!!! Beautiful location and fun environment.

Tons of employees, all talking to each other instead of waiting on customers.
I stood for a long time examining the different iPads, with lots of money in my pocket, ready to buy. No one approached me. A man came up next to me, picked up an iPad, and within seconds someone was at his side asking if he needed help. Sexist much?