Bayview Behavioral Health Reviews

Staff is very caring most bad reviews don t understand the type of patients they deal with and how most people that are on holds don t want to be there.

I called in several times to find if there was my brother they keep hanging up. Never ever take it over there. I don't know why those receptionist has to be so rude. What's wrong with this people. I just don't understand.

BEWARE! Do not send your loved ones or any human being. This facility needs a closer look, they need to be SHUT DOWN. They do not give patients any sort of necessary therapy. Right now during Covid19 hygiene is not implemented!

I have a love one in there and they are so unsanitary, staff is very rude ! I called to get information about the visiting hours and I got clicked on not once, not twice but three times !

Aweful place...dirty, old, super rude staff, terrible doctors that don't seem to have the patients best interests in mind. Negative 5 stars. God help my loved one in this facility!

Bayview was the absolute worst by far. They don't evaluate anything, nor attempt to help. Staff hardly acknowledges their patients, and I don't remember ever speaking with an actual doctor about any of the issues which may fuel my depression or how i should address it. They thought placebos and starting me back on an old, unfavored antidepressant without my knowledge & leaving me to sleep would solve all reasons for my being there. Doubt it. They just didn't care.

Staff was nice when you treated them with respect and kindness miss olga though she is a saint

money money money if you domt have it good luck going here bad people this hospitol was great 10 yrs ago not now dont take ur loved one here

They fed me , clothed me and gave me a bed. Can t complain on that end. Group sessions were very short in my opinion and could ve benefited from being longer. Seemed to do a good job with bringing in medical professionals and social workers to talk to you. Not too shabby for being 5150 d my first time .

It is unethical to discuss private client information in the lobby. The patient was uncomfortable and it is a clear HIPPA violation. After speaking with the nurse privately about the patients issues, he was insensitive and rude. The family is already going through a difficult time, there is no need to add this kind of behavior to an already horrible experience. If I could rate them a zero I would.

This place smells horrible! He assessment nurse is so rude, I think he also needs help.

First of all there is black mold in all the sinks on the third floor. Second, the doctors don't give a sh** about you unless you have good insurance. They lied about me on the records and gave me the wrong diagnosis, saying I have sciziofective disorder when I truley have bipolar disorder (confirmed by psych evaluation) ..I don't mean to give out my diagnosis but this place is very uncomfortable on all aspects. Dr. Niday is a liar. She clearly didn't care about me as her patient. She kept me there for 3 months.. They have a smoking room on the third floor that youll suffocate in if youre a smoker..Etc etc. I recommend Paradise Valley in National City. They truly care about recovery.

This is the worst place ever, they don't care about their patients and only want to give high dose of meds. Dr. Kugel never gets back to you and does the opposite of helping in every way. I don't know how they still have that kind of staff there. Surprised they arent being sued left and right. Something should be done about this place immediately

This place sucks! The patients don t get any fresh air and no outside time. They barely have any groups and the ones they do have are simply ridiculous. The food is awful unless you like lunch meat on everything. The hospital itself is really dirty. The social worker And dr don t communicate properly.. They really do not care at all about their patients. The WORST place to have to go.

Extremely horrible place. Staff are horrible people. No respect no compassion. They have no idea what they are doing. Every time I went to visit my loved one the staff are sitting down doing nothing and when you try to get answers they ignore you. Security personnel are a joke. All they do is tell you the dr is going to see them. But my loved one has been in there for 4 days haven't spoken to a doctor once. They should close this place down fire every nurse and pull the drs medical c

good food. i was there for awhile securty was tight wouldnt let me do much. and im still mad i cant find my snuggie

Patients strapped down to beds and heavily drugged.
Staff very rude.
Take your loved ones out of here ASAP.
have them transfered to another hospital.

Horrible, staff is mostly mid twenties stuck up adolescents, don't do anything for the patients, horrible sanitary conditions, i didn't see my social worker once the whole time i was there even after asking repeatedly, my roommate soiled himself in the bathroom, leaving feces everywhere, the staff did not have it cleaned for two hours after they were notified, THIS PLACE LEFT ME TRAUMATIZED AND DID NOTHING TO HELP MY MENTAL CONDITION

And now let's see what the other hospital is doing ..rite down the street.. they can definitely give these guys some pointers .

Most deplorable of any behavioral health institutions I have I have visited. No supplies ever available that were necessities, absolutely not sanitary, and never correct nutritional values and enough food and or hydration products other than warm water from alleged nurses station sink. Had to basically beg for anyting somewhat edible for someone who could not yet eat appropriate food. Even then the food what's not remotely correct at any time for any patient at any given moment. The snacks that were offered for were Children's snacks. A bag of goldfish. It was a fight to get sanitary pads as females. The bottom line is it was not sanitary at every given time, as Cal OSHA would we looking at, nor was the nutrition. Completely unexceptable. I had one dietary issue and four days of three meals were delivered wrong to me I basically had nothing to eat nor drink the whole time I was there. The water is salty oh, there was always no juice available or already gone, nothing to replace a plate that was delivered that was not correct. And that is the most important part other than the doctors and their medications which is definitely most important, but the nutrition was unbelievable grotesque . It is now up to Cal OSHA to go look in the patient's room once a patient leaves before and another patient enters to see how sanitary the room and bed and everything in the room has been made. I was actually asked to strip my own bed before I left. All this well I could only eat my first meal of the day actually week. Absolutely horrible. And they did not even have the concern to have my items meaning my outside items that I had stored before discharge. This is a huge problem. But the biggest problem is the sanitary conditions that should be done every 15 minutes which were never done, nor was the nutrition availability.

After having read the reviews, I was horrified that daughter was taken to this hospital by emergency personnel. She'd been hospitalized at other places before & I was sure that this place would set her back rather than help her. I was wrong. I had issues in the beginning w/the daytime front desk person making me jump through hoops just to be connected to a social worker, but eventually that all got ironed out. They gave her a safe environment to get her symptoms under control & to monitor her reactions to the new medications that Dr. Saben put her on (the prior ones weren't working very well) & they didn't release her until she was stable. Some reviews mentioned terrible food, but my daughter said it tasted good & was well balanced. I suppose it's a matter of personal taste. Due to Covid-19 & the need to be careful, they don't allow you to bring things from outside the hospital to your loved ones, nor can you visit. They also don't have a lot of things to do for patients, aside from coloring/drawing, reading, watching TV or listening to the radio. They do have group therapy, but my daughter's specific situation made her not want to do any of those activities. But there were a couple very nice nurses who spent time talking w/her, encouraging her & advocating on her behalf. Maria was one of them. Since she's been home, I've seen much improvement from what led her to the hospital in the 1st place. She still has a way to go, but this hospital gave her a chance. She hated it there. But psych hospitals are not going to be pleasant places to be for anyone, given the very nature of what these places are for, especially now during a pandemic, when there are even more stringent protocols in place. Some reviewers mentioned rude staff. My daughter did tell me that a couple people were in fact rude. That was my experience too, but by & large, the majority of those I spoke w/on the phone & who were working w/my daughter were kind, helpful & caring. Those I spoke with were genuinely interested in receiving the information I was giving them because they were trying to give my daughter the best help they could & considered my background information to be helpful. I'm sure I was annoying to some nurses & a couple social workers because I was passionately advocating for my daughter & I called often. But I had the sense that they genuinely cared & were trying to help. For a hospital that had only 1-1/2 stars when my daughter was first admitted, I would say that she received the best treatment at this hospital, out of the other places she's been to, including those with better review ratings. Dr. Saben having changed her meds & keeping her there long enough to observe their efficacy, has changed my daughter's outlook & given her hope. She still has a long way to go, but she's not so tormented by her illness as she had been previously & she's finding joy again. I gave this hospital 4 rather than 5 stars only due to some minor yet frustrating communication issues & because when you have someone with severe enough mental illness that they need to be hospitalized, you should have enough variety of things for them to do that they aren't feeling worse from being alone w/their thoughts instead of getting better. I was genuinely & pleasantly surprised that this place was better than I expected. Much appreciation to social workers Charysse & Frank & to nurse Maria & Dr. Saben. It was clear they really cared & were trying to help.

I would give this place a negative 1 trillion stars if I could. Upon reading some of the comments on here every one of them was telling the truth. This place did nothing but turn me into someone I didn't recognize. They jacked me up with a bunch of medications I didn't need. And nice going they stuck me on a floor with a bunch of cigarette smokers when I was trying to quit. They wake you up to draw blood. They wake you up at the crack of dawn for breakfast. There's no structure. No type of schedule. My roommate was constantly snoring and I kept complaining about it and they still wouldn't move me. The place was nasty and full of mold everywhere. The patients helped me more than anyone else here. I'd say MEDICAL MALPRACTICE!

worst mental institution ever. first time there, and my experience was ridiculous, the nurses are rude, doctor never came to see me, so they switched me to a different doctor and she saw me the day i was being discharged. (i was in the 72 hour hold) i was suppose to be discharged at a certain time and i couldn t because the doctor let me go until she saw me and she saw me an hour after i was suppose to be discharged, absolutely ridiculous. the hospital smells, they have no fun activities for the patients, you rarely go outside. overall i wouldn t recommend this place to anyone. smh

My family member is currently here and being mistreated. They haven t been seen by a doctor or therapist, they aren t receiving help, they re being isolated. Please don t put your loved ones here. Once they re here it s nearly impossible to get them out. The social worker lied about the medication they were receiving which is a FELONY. Filing a claim with our insurance company and a law suit because too many bad reviews have been left and no one has done anything. I will fix this so it never happens to anyone ever again. STAY AWAY.

They have no compassion. The facilities are filthy. They have NO respect for people and fail miserably at behaving like human beings. They will violate every patient and human right possible. The media needs to expose this atrocious facility and the contempt they treat the patients with.
Do not leave anyone you care about here. If you did, get them out. Where are the advocates for the victims in this facility? Why is the community allowing this to happen?

A loved one of mine complained of Dr. Kugel and staff every time she had to be there, she was affraid. I really didn't believe that a doctor would be so inconsiderate of his patients, after all it was his choice of career and to be employed there. After reading comments I'm not to shocked but yet upset that I didn't believe her. Why is he still a doctor? Oh wait, because the ones who do complain are "the mental ill". Shame on you people! Who ever is in charge of Dr. Kugel and nurses with the exception of maybe a handful (literally) are just as much trash as them...

It makes me sad to see so many negative experiences in these reviews. I had a completely different experience in their outpatient program years ago . I was there voluntarily and participated for over a year. All the staff I interacted with were thoughtful, kind, compassionate, and helpful. They really helped me change my life. Maybe the difference between me and the other reviewers is that I wanted to be a part of the program. Dr Kugle was my doctor while part of the program and after leaving I switched doctors only to switch back. I'm now in a place where I am doing well enough to get my meds from my primary care physician. For those with serious complaint I highly recommend you contact the medical board and the health department because if any of these complains are valid they need to be investigated asap.