A loved one of mine complained of Dr. Kugel and st...

A loved one of mine complained of Dr. Kugel and staff every time she had to be there, she was affraid. I really didn't believe that a doctor would be so inconsiderate of his patients, after all it was his choice of career and to be employed there. After reading comments I'm not to shocked but yet upset that I didn't believe her. Why is he still a doctor? Oh wait, because the ones who do complain are "the mental ill". Shame on you people! Who ever is in charge of Dr. Kugel and nurses with the exception of maybe a handful (literally) are just as much trash as them...