So far, so good. We've been working with Shannon, their senior designer who is helping us not only design a beautiful project, but helping us stay with in our budget.
I'll update once the job is done.
Thank you!
We have two garage cabinets, one occupying half a wall, and we are very happy with them both. They look great and hold all our stuff. The installation went without a hitch and the installers were very efficient and cleaned up the area and floor after they were done..
The company was recommended to us by our son who also has their garage cabinets.
A couple of accessory items were not delivered with the cabinets but this was sorted out to my satisfaction afterwards.
The whole experience from start to finish was very professional. I love my new plantation shutters! I highly recommend them.
Extremely frustrated by having to make literally DOZENS of emails and phone calls to get things resolved. More than a year later, they never did provide the compensatory payment they promised after all the trouble.
Shutters and shades turned out fine (after multiple replacements), but weren't worth the enormous hassle.
I was very pleased with Bay Home and Window from start to finish with my home project. From the initial phone call, to the final installation, they were professional all the way. The design consultant who came to my home was extremely helpful. He helped me choose the right materials, and kept it within a reasonable price range. The gentleman who installed the shutters (Miguel) was incredibly skilled, efficient and neat - he truly takes pride in his work. And, I love the final product - it makes my home look fabulous! I highly recommend Bay Home and Window - they have a great selection of materials, and skilled professionals who know their craft. They will be my company of choice for my next home project - a built-in entertainment center.
We have been involved with a home renovation and addition for more than two years (three phases and living in the home during the construction). All of our living spaces' windows have been replaced with Graber shades or cellular blinds. We LOVE the style, colors, features, and ease of care. The designers we worked with were excellent and sensitive to our wants--but not reluctant to make suggestions to consider. The installers were very efficient, prompt, and courteous. We couldn't be more pleased!
Michael is a very experienced person. I am very satisfied with his service. Thank you.
Love the sliding panels on our slider! We chose a heaver treatments for the bedrooms to block out more light. My son is literally taking longer naps during the day in his darker room! I highly recommend them, super informative estimate appointment and final product is perfect!
Our experience was horrible. We waited 3 months for one curtain for a bedroom window. On the specified delivery date, which Bay Home & Window had set itself, no curtains arrived.
We gave Bay Home & Window 2 more days. Then, frustrated that no curtain had arrived and not so much as a call or apology email, we called the company. We spoke to the President Jeff Falcon and he told us that the company was experiencing a high volume of orders so they were having a hard time delivering the products on time. We asked for some sort of compensation, but he didn't give so much as an apology. He just said the company was just too busy to deliver many of its products on time.
He said the curtains would be delivered in another 3 weeks. They weren't.
3 and a half weeks later we had to call again to ask for an update. At this point, we just wanted the curtain and wanted to be done with this company forever. We finally got the curtains delivered a few weeks later. At least the quality of the curtains matched what we expected. Thats what got this company 1 star.
Their customer service is TERRIBLE.
Their punctuality is PATHETIC.
Told all my friends and relatives to never order from this business. I strongly recommend the same to everyone else if you want your curtains delivered anywhere near on time.
Highly disappointed in Bay Home & Window.
After numerous calls, texts and emails to have me confirm the appt for Graber shades plus giving them a 30 min window due to Bay Area traffic (the appt was Sat mid-day) the person was a no show after 45 mins. She did call after I called to cancel and ask to speak to a manager saying she was running another 30-45 mins late. She did call earlier but didn t leave a VM on my cell. The manager did call back within 30-45 mins after my initial call. I m giving them a second chance, if they have the product we are interested in, only because the manager had the courtesy to call back so soon especially on a Saturday and they do have a decent rating on Google. Update: Operations manager called Monday as the other manager on Saturday promised to check whether Graber had the shades we wanted. I m impressed with Bay Home& Window Management team and will give them 5 stars. The appt thing was frustrating especially having to wait over a month and then find out our window is too wide for the shade we want
This is a really great place to work. The pay, culture and people are amazing.
I order 6 sets of wood shutter for my new home window. The quality of the shutter was really good, top of the line. It was very easy to set-up measurement appointment too, Delivery and installation was right on schedule. No complaint.
We had a wonderful experience with the order and installation of our Graber window coverings, we love our new shades and the quality. From the Zoom meeting with Elizabeth Branch, the designer who was very good and got everything down so accurately, to Mike Wilson, the installer who did a great job! Plus, the windows came much earlier than scheduled and we were happy. We'll surely recommend you to our friends and family should they need window treatment!
Best company I have ever worked for. Fantastic opportunity, compassion, originality and loyalty.
Received education of the products out there threw the sales person. We met with other vendors and they couldn't offer the same quality. We love our shutters and we will be getting additional window treatments through Bay Home.
thanks!
I had such a great experience with Bay Home & Window. My shutters were installed last week & I love them! It brings so much "life" to my place! My designer was Jarrod & he was awesome! He was very informative about the whole process, he did the correct measurements, & he even brought different samples of shutters for me to look at. The person who installed my shutters was Jesse & he did such an amazing job! He kept me informed about his arrival time & he even arrived at my place earlier than scheduled, which was great! He came fully prepared with what was needed to complete the project, including wearing the proper protective equipment such as a mask, gloves, & shoe covers due to Covid-19. Jesse even had hand sanitizer attached to his belt! He was very friendly, polite & he knew what he was doing. He was able to finish my installation in 2 1/2 hrs, which was awesome! (My appointment was originally scheduled for 3-4 hrs.)
Thank you so much to everyone at Bay Home & Window! I couldn't have had a better experience. I highly recommend this company as well as Jarrod & Jesse. Thank you again!
Fifteen years ago we bought custom wood shutters throughout our home from Bay Home and Window. We had a great experience and our shutters still look great. Recently we remodeled our closet and had them back to create a custom closet. I had no idea how much we could love a closet. Everyone at Bay Home and Window was easy to work with they helped us figure out the design and utilized every inch of our odd sized space. From appointment scheduling to installation everyone was very professional and exceeded our expectations.
They did an excellent job from initial consultation and measuring to follow up confirmation measurement along with staying in touch for installation timing. Very knowledgeable field and office staff. Very well structured company.
Update: Got a call from the president of the company apologizing for the miscommunication on the install date, it is impressive how they value customers and strive to meet their expectation. Will update once the installation is done.
Terrible !!!!!!!!!!!!!!!!!!!!!!!!!! Can't vent my frustrations here enough. It's been about two months since the first time we got the process started, from scheduling appointment, to have the designer come to our home, drafter appointment, and yet we haven't got the window shades treatment done still. I'm appalled by the worst customer service. Wish there was a way to put in negative stars.
I enjoy my shutters! I found the staff and workmen very pleasant and knowledgeable. Great experience.
During covid19 we were anxious to have installation. Jesse was very conscientious and followed all protocol. He did A very good job installing the wood shutters. Customer service was very good and helpful. Loving the shutters..... they look fabulous!!
Amazing customer service and incredibly aesthetic design.
Bad experience. Their designer was supposed to show up at 2:30 p.m. on Saturday. They called a couple of days before that and confirmed the appointment. However, he did not show up, and did not call either. After waiting for about an hour, I called their office number, but it went into voicemail. I had to leave a message. Finally someone called me Monday afternoon to apologize and re-schedule. But it was too late. My wife and I had already decided to give the business to a different company that even has open showrooms on Saturdays and Sundays. This is the type of business that a lot of the work gets done on the weekends, however, it seems to me these people do not give a damn about the customers and therefore do not have anyone available for problem solving on the weekends. I will not do business with a company that has such an attitude towards customers.
Jeff provided great service on the install and worked quickly and efficiently to complete our shutters. He puts a lot of care into his work. Sales team were friendly as well. We found these folks through Livermore Costco and are happy we did. There was a wait for the completion as this was a custom job, but they provided paper blinds in interim. Price was reasonable as well. Great bay area company!
Once the order was placed with the designer and the money paid, the experience turned extremely unprofessional.
I would not get any updates on my order. The designer had mentioned 4-6 weeks of lead time so I wasnt expecting anything too early. However, the person making the call to setup the appointments is extremely unprofessional (and almost sounded bored of her job). The first attempt was made about 6 weeks after the order was placed - but the installer forgot to bring the right type of ladder to install it above the stairs. He also left all the temporary blinds (paper) all over the floor. Most professionals I have worked with clean up at the end of their job. I would have thought he would come back the next day with the right ladder and finish it. BUT... nobody called back. It needed another appointment and I had to chase the company to find out about my appointment. The second attempt was made 2 weeks later and this time the blind itself was wrong. The cord for the blind above the stairs was too short to operate. I double-checked the order. The designer had specifically marked the cord to be longer.
Overall - a very bad experience.
PS: I had ordered through Costco Partner program.
Terrible service.
Cancelled the first appointment, and no show for the second appointment. The so called designer s name is Angel Wolf.
The customer service representative is not helpful either. No information provided, and no apology when I called
We have a beautiful craft room/home office thanks to Bay Home and Window and their custom made, built-in, organization system. The designer created a space we all love to be in.
I was very happy with the service from Bay Home & Window.
Terrible customer service. The appointment was scheduled but the designer didn t come. Customer service representative also didn t call back after my request about the designer.
linkedin.com
