Bauer Hockey, Inc Review

The worst company I have ever dealt with. Absolutely no integrity at Bauer at all. We have been selling Bauer Products for about two years now and were approved through their distribution channels to sell up until two weeks ago when someone decided to call our suppliers to tell them not to sell us any Bauer products anymore. Why? Who knows.
No call from Bauer, no warning, no explanation if we did something in error which we would surely work with Bauer to solve, absolutely nothing!!
Since then we received one phone call from a sales manager named Benoit who was supposed to come and see us on Tuesday at our store.
They decided not to show up because according to them their schedule did not allow it according to their last minute text message after waiting for them for about five hours.
From then I was told I would receive a call back to discuss further. I have called their head office many times, emailed many times, tried to call and text the sales manager and still no response.
Now we have very sad disappointed customers who are waiting for their ordered products from Bauer that we cannot get and our business is suffering from this as we put tons of our faith in this company.
I am just surprised that a company of this size would at least show some integrity and communicate with their "valued" case which obviously is not the case and they have shown me they really don't care about us or their customers it's all about their bottom line who sells the most or who has the most money. It's not about passion anymore. Not for the game and not for the products themselves.
A warning to any future vendors of Bauer products be very weary because at any point they will destroy your business if they so choose to do so.
I would still like to receive a call and at least have some sort of communication from Bauer, but they seem to just screen my calls and place my livelihood along with my partners and employees on the back burner. Very Very unfair.

My 16 year old buys her own equipment, switched to Bauer skates, hasn't got through one season and they are ripping. Never had this before with 3 kids in hockey. They will do NOTHING for her. Bauer is brutal. Their reputation is they won't stand behind their product and we confirmed that first hand.

What a joke bought the Bauer HDD pro clip visor two years ago, well needless to say my visor broke in half from a puck, came to pro hockey life was happy I saw two visors for 99.99 awesome, but they changed the attachment clips just slightly so they won t fit the old attachment and now i have to pay an extra 30$ for the two pieces of plastic For the attachment... what a bunch of money grubbing goons

The worst customer service. I had brand new $600 skates and after 3 games the liner detached from the right boot. Contacted Bauer and they wouldn't do anything, said it isn't a defect. My previous pair of Bauer skates went almost 10 years without an issue. No liner separation, etc. After trying to work with them., sending multiple pictures and having a dealer confirm that it was a defect (at Bauer's request) they still refused to do anything about it. This company is an example of why monopolies shouldn't be allowed, and they pretty much are one at this point (they bought mission and killed their ice hockey line, they bought easton, and killed their line. leaving CCM as their only sizable competitor.

If you buy their products, don't expect any level of warranty support. Buy form a dealer that will take care of you without Bauer being involved.

the skates never fit for some reason, always too tight or loose

Picked up a pair of Nexus N8000s about 8months ago. Long time hockey player just upgrading some gear. Love the skates, fit was great. Blocked a shot last week and the boot cracked. I couldn't believe it, first time I've ever seen this happen. I contacted Bauer via their website hoping to get the skate replaced and was told that any damage that occurred DURING play was not covered. I'm really not one to complain about things but a $700 pair of skates should stand up a bit better then this. Before contacting Bauer a few of my buddies had great customer service experiences with them(skates replaced because of busted eyelets, blade holders etc) so I was expecting something similar. Trust me if this was something I could over look and just keep playing with I would, but the structural rigidity of the skates has been compromised and I'm just not comfortable wearing them on the ice anymore. Bauer Hockey I've been wearing your gear since I was a little kid, please don't make a fool of me thinking you'd stand behind your product!!!!

I bought a helmet for my kid and it is already broken. A snap on the side is broken and they dont have spare parts to fix it. They ask me the receipt that I don't have anymore thinking that a helmet never breaks. They don't want to help me. I will never buy Bauer products again.