Bill Marzana

Review of Bauer Hockey, Inc

Picked up a pair of Nexus N8000s about 8months ago...

Picked up a pair of Nexus N8000s about 8months ago. Long time hockey player just upgrading some gear. Love the skates, fit was great. Blocked a shot last week and the boot cracked. I couldn't believe it, first time I've ever seen this happen. I contacted Bauer via their website hoping to get the skate replaced and was told that any damage that occurred DURING play was not covered. I'm really not one to complain about things but a $700 pair of skates should stand up a bit better then this. Before contacting Bauer a few of my buddies had great customer service experiences with them(skates replaced because of busted eyelets, blade holders etc) so I was expecting something similar. Trust me if this was something I could over look and just keep playing with I would, but the structural rigidity of the skates has been compromised and I'm just not comfortable wearing them on the ice anymore. Bauer Hockey I've been wearing your gear since I was a little kid, please don't make a fool of me thinking you'd stand behind your product!!!!