We have almost 50 people in line with 2 tellers can service get any better here, 5 other bank of america employees walking around asking people what they are here for and if they can help. I told them they can get behind the glass and help the line start moving.
Poorly staffed leaving both customers and staff frustrated. More tellers with bilingual Spanish\English skills. C'mon BofA, even with a bailout and still you can't get it together. For shame. My heart goes out to your employees who actually work with customers while you who sit on high reading this post and scoff.
I wait 45 mins in line before i can create my account. Not enough people to work.
Terrible service ... 2 super slow ATMs, 30 min. In line with only 4 people in front of me, the angry cashier, 1 supervisor to do nothing ... why not bring more staff at the beginning of the month ??? ahh 2 senior people formed 10 people behind me and nobody offered to cut them line if you can go to another bank not here
NO star at all Terrible service 1 teller 25 people on the line, by the way it's like this most of the time. Rude manager asking if you have a account before listens your request. Everyone trying to sell you a BOFA service. look like used car dealership Avoid any cost!!!!!!
The staff is more friendly and helpful than other branch.
Horrible customer service. I was there today to do some credit card transactions. Tania with a "Relationship manager title"was supposed to help me. First I had to explained to her what she needed to do. She tried to convince me i needed to do something else. Which of course I eventually clarified and explained to her, since she was clue less. After that she was in a rush to leave so she kept on telling me I could call my self an 800 number after waiting about 30 minutes. I got upset and told her I will do it since she was not interested in helping me and in a hurry to leave. She was also rude to one of her coworkers which I felt sorry for.
I know i could call customer service. The reason i went is because I like to ask questions in general and i most likely end up doing more transactions at the same time. That is how you do business.
I can forgive the locked of knowledge, but not the poor customer service...Very disappointed!!!!
Brand new check would not scan, told me they couldn't do anything after being at counter for less than 2 minutes! Didnt even call for help before rushing me away
Wanted to open an account here but ended up waiting an hour while they were calling people that came after me.
They didn t apologize and just ignored me when I asked when they did that.
Definitely not opening an account at this branch
Customer service is awesome. Staff is friendly and gets u out asap. Valerie and Carlos r great!
I wish I would read these reviews before. Wasted my lunch here, 2 tellers and 15 people in line. They really don't care about how long you're waiting
I wish i can give 0 stars. Rudest place ever. I only went with my dad to translate for him to get the statement and they treated me as if i'm about to steal my dads money or info. This person was supposed to help but totally ignored me. Only when my dad started getting mad due to difficulty of communicating did she ask me to come. Literally these people have no sense and no care for customer service. I guess Bank of America doesnt need to be nice to customers.
Today, my aunt came here around 12.40 noon. The attitude of the female teller who received me was very bad, and I didn't smile at all. At the end, I thanked her. She didn't respond, she was very rude, but before she told others The guests have a good attitude. I do n t know because I am a Chinese face. She discriminates against Chinese people? She is the worst bank teller I have ever encountered.
You can be here for an hour and still not be attended. Horrible place. Why can't they be like the Bank of America located in Rosemead.
Worst bank ever. So slow, dont care about customer service at all. Manager has her head in clouds acts like she doesnt see what's going on around her. I only come here when I have to.
Most of the time I go to any other branch if I can.....
Most of the time 2 tellers and hiw does a bank not have coin for customers for the weekend, someone screwed up !! Insane!
3 tellers, but one is for merchants. Why doesn't one of the other 6 or so employees sitting at desks without customers come and help for a bit while the line isn't moving. You're stuck for a long time if one customer does a lengthy transaction . Chino hills branch is nice and processes transactions much quicker. Only reason I'm here in line is I may not make it to c.h. branch before closing. The slow lines seem the rule, not the exception.
I do not recommend this location. I was adding money to my escrow account and they questioned me saying I didn t open it in person which I did and that should have been in their computer system. They claimed the file they had didn t have a signature. Not my problem their people didn t do their job. They made me feel unwelcome and acted like I was lieing because my license even though had the expired date was extended due to Covid by the DMV. I m never going back there!
Everyplace you go these days has a line right? Some lines are faster than others, depending on where you are and what the service is you're getting.
So, the name of the game now is safety and patience. You don't want to put your health or the health of your family at home in jeopardy, by trying to bypass the safety measures put in place to keep us all from getting or spreading this thing.
So for me, standing 6 feet away from somebody and covering my face to get my business done is simply par for the course; it's just where we are right now. And getting angry and frustrated only makes things worse. I still have to take care of my banking and the sooner I get this over with, the sooner it'll be over (at least for this visit).
This line doesn't tend to move continuously, but when it does move 6 or 7 people move up at a time. So, the progress is swift. I usually open up an app on my phone, or say a prayer to the Lord God, or just engage in old-fashoned people watching.
The scenery here is nice, comparatively speaking, and once the transition is made to the inside, another teller may be able to handle the transaction (depending on what it is) without the need to go to the window or wait in the line any further.
Hang in there y'all. We can do this.
There's 20 people and 2 tellers I've wasted over 30 min in line. No one seems to care the customers are on lunch breaks or in a rush...ugh!!!
Totally absurd to open at 9am and just having two employees for more than 27 people online something absurd can pay a little more attention and put more staff behind the window
Gotta love this BOF branch, 3 employees greeting you at the door and only 2 tellers at a window. And about 15 customers in line.
Horrible customer service from assistant manager. Customer service and manners are key attributes for a manager. Now I know why she is just assistant manager and not manager
The cashier who treated me with an attitude of distrust to change a check, super slow service. I recommend the bank of America to love and assume, there they are fast, efficient and kind.
Really poor service ,and the bank cashier just told you that there are so many ATM , u can do ATM stuff A long line over there and they allowed the queue-jumper, cut the line ....
There were many people who were there, but the wait was not long because they had several tellers
Bad customer service. Racist bank even though I have my own debit card and pin they declined to help me withdrawal 1,000 out the bank because I didn t have my Id when going to the car to get my id they locked me out. Worst customer service ever. Save the headache and go on Azusa and Amar !!!
One teller open, 26 customers waiting,
7 other employees walking around & socializing. I'm glad this ain't my bank...
ATM always having problem. I ve been to a lot Bank of America, but this bank always have problem. If you want to use the ATM just go to other place save your time.
No offense to the staff here, but this is a pretty terrible branch to go to, especially if you need to go inside the bank. Avoid it at all costs and use the drive thru or machine outside. Unfortunately, a lot of the customers here seem to not know that a lot of the services they re trying to do can probably be done on the mobile app, or at the atm. I m not a member, so I need to come here to deposit my rent (I live in another county from my landlord and can t use Zelle). Sometimes they have staff come out to the line and direct people to the machines if they can, but it s pretty hit or miss. I was in line for almost 50 minutes this last time.
I would find another location to go to if you absolutely need to go inside the bank for help.
