AUTOZONE RANDBURG Review

Very helpful crowd! The prices aren't too bad either!

Great range of auto products. Knowledgeable, friendly and helpful staff. Prices are competitive.

The new venue is a major upgrade. Really helpful staff. Uncluttered store layout.

I went the on Sunday 27 Oct 19 to get a new battery for my car. I got the new battery and it was fitted within 15 minutes. Great service Dinesh, I will definitely use AutoZone again.

Super friendly staff and when they don't stock something, they will go out of their way to source it. Thank you Dinesh, Natasha and Brandon

Auto Zone doesn't have the original parts for your specific cars but gives you a good replacement of the parts you wanted to change. The service is very very good and quick. The wipers of my car needed replacement so even it was raining heavily outside the guy replaced them and even after opening one BOSCH wipers found that one is smaller than the other, he got it changed himself without any extra bill on me. Thanks

Good day.Autozine in randburg is the best, the staff is very friendly n accommodating.
Dines maha is the guy if u want help.
I went there to buy a petrol flip cap.
My petrol cap broke two weeks ago at the car wash.it turns out they don't sell that part.he ask to see the cap,he just help me so much .i have no words to thank him.
He fix it right the less than 5 minutes.
THANK u Dinesh in AutoZone randburg.

Fantastic service, great store and I could pay for my park bulbs which were less than R20 by card. (unlike Unnic Midas on Malibongwe).

Purchased a battery for my daughter's car Kia Sportage

The team working on the floor is amazing! They are very informative and one even walked me out to the car with their personal umbrella!
The shop is big with almost everything one may require

The staff are friendly and helpful. The manager was efficient, courteous and and went above and beyond the call of duty and provided excellent customer support. Thank you for the personal touch, so seldom seen in this setting. Would certainly recommend.,

I love this autozone, when you walk in you know what it is.

Marlon and his team are committed to delivering the very best service to their customers. They have been supplying our Randburg workshop with auto parts and components almost daily since the beginning of this year. Elias, Natasha and Brandon are outstanding sales consultants who consistently go over and above to ensure that they always supply our stock quickly and accurately. They are professionals who understand the unique challenges of trade customers and who make tremendous efforts to provide solutions, solve problems. They take genuine pride in their craft and even continue to refer many of their own valued customers to our business. It's a real pleasure to work with such a caring and dedicated team. We will continue to support their business as much as possible in future.

Slow service and you're most likely not find what you looking for.

Great customer service received by Brandon! He was super helpful and friendly.

Natasha was so helpful and efficient ... thank you sweetie!

The shop was half empty and looked as if the owners were liquidating. Only one clerk was on duty, and he took an inordinate amount of time trying a hard sell of a "equivalent" Taiwanese starter motor to a client who was very patient in trying to get the fact that said starter wouldn't fit into his car and he needed another brand through.

When it was my turn I explained what I needed, but was first treated to a colloquy on the failings of the previous client, starting with, "No, sir, I wouldn't rest my arm there, that guy put his battery down and probably sloshed all over..." and getting worse.

Needless to say, the clerk didn't have the things I needed either, although a big show was made of running all over the shop "trying to find them". I was then also offered "equivalents" which were "really better than the original". One of these was a lamp of a type notorious for disintegration in the socket. I demurred and left.

I wonder what calumny the next visitor was told about me.

Bad Customer Experience, every time I call the lady puts me through to an engaged line and she does not care.

I called to hear if the part is in stock and driving all the way to get it they don't have stock.

Super knowledgable staff. Very helpful. Really recommend this store.

Thank you for helping me replace my wipers on my Ford focus. Loved the service and assistance.

Bad service, the tellers have no regard for queuing customers' time, they'll take calls and leave their workstations while you wait and offer no explanation or apologies.

Looks like they are shutting down. No stock, no warmth inside the store, always operating on skeleton staff.

Very good customer service, the oil that i used to battle to get from other shops, they have them here in abundance

I walked into this shop for fixing my car battery on a Sunday morning ... Only two assistants, working like machines but not losing the personal touch in their service...both going extra miles by giving additional information to the customers, asking intricate questions to understand the customer needs, searching for alternative solutions, ... I can write paragraphs about them... I was waiting patiently as the customers are more and my need will take one of those two Human machines away from the needy customers. One is Branden and the lady "I am sorry Milady" ...both proved that You don't have to be studying in million rand ivy league colleges to learn or ace customer satisfaction or appreciation ... You just be good at what you are doing and try to better it yourself, the customer satisfaction will follow you wagging its tail. Not sure if it's AutoZone work culture or these two brought value to AutoZone. Either way, it's a plus for AutoZone. Get going guys. A sincere THANK YOU.

The store looks great. However the payment process is flawed. If you have items from the isles, you have to wait in the queue to pay that also caters for car part orders as well. 2 people behind me left their items and left the store because of the wait time being too long. Part orders are fundamentally different types of purchases that slow down the queue. I hope I sound constructive with my feedback because that is the intention.

Friendly staff, goes out of their way to make you happy. I may go back soon, maybe bring some cake. Lol. Before I say wrong names, was it Samantha... Thank you indeed!

The guys was so helpful what a team to save the customer's

Staff amazing and incredible customer focused care....MANAGEMENT though DO need a SERIOUS kick in the teeth!!! YOU chase customers AWAY by pressurising your staff to perform under INHUMANE conditions.....I think it is time I call in labour law!!!!!! You are BY LAW not allowed to put your staff through what you put them through!!!!!
I DARE you to have the guts and reply!!!!

Make sure you know what you need to buy or else you maybe offered incorrect products. Service was also very slow.

Helpful staff, they always try and get you the part if they don't have in stock

Very clean. Neat setup. Good selection and pricing.

Parking could be better. Salesman could be abit more knowledgeable.

Overall good experience though.

Not a very big autozone and not a lot of stock either.

The young lady who helped me was excellent. The guy who I assume was the manager was rude and abusive. Needs to learn how to treat women. Five stars for her, none for him.

Great service and even assisted me to install the new car battery on site as I did not have the relevant tools with me.

Friendliest bunch of guys that are just happy to help and give advice. Very good prices.

Desperately needed to replace a battery on a Sunday and these guys were the only place open. Great service!

Worst service ever ,they never answer the phone they absolutely useless,the short fat guy thats working there thinks his dad owns the store.Went there to buy a part they couldnt help me because when i needed to pay they said they couldnt log in??? got it around the corner from Midas and met another customer that was also in your shop but couldnt pay.

Honest and excellent service. Brandon went out of his way to help.

always friendly service from young lady blond lady working their. the rest uselesd

The best service from that spares place. Helpful staff. Even the security guard is so helpful and friendly and he has in depth knowledge of car parts

No stock of the item I need but they were happy & quick to order it.
(Edit: but never called me back so minus 2 stars)

The phone doesn't even ring, you just get cut off.