JOHN WILLIAMS MOTORS, BLOEMFONTEIN Review

My vehicle,a chrysler grand voyager 2.8lx CRD auto 2009 model on the 11th of june2016,cut out and stopped in Rudolf Greyling Road Estoire , Bloemfontein.After a few attempts to start it,I didn't succeed.I called my insurance company and they arranged a towtruck to fetch my vehicle.It was taken to John Williams.I called on Monday the 13th,I called and they confirmed that my vehicle was there and they will call me once they have determined what the problem is.They called and informed me that a sensor was faulty and needs to be replaced.They also gave me the cost of the work.After 2 days or so,I was told that the tone wheel was faulty and to replace it,they need to remove the gearbox.The work would cost me a lot but I agreed.I wanted my vehicle fixed because we booked a holiday in st.Lucia and had to leave on the 24th.They told me that the part will be delivered after 3 days.I called them on the 21st and they said they received the part and it will take them 2days to fix everything.I made them aware of my trip and they said my vehicle will be done before we leave.Early on the 23rd I called and they assured me that my vehicle will be ready that afternoon.Late that day,they called and told me that my vehicle is fine but they will have to charge the car's battery overnight.I was disappointed because I intended to leave early the next morning,but I said it's fine.The next morning I was dropped off early.I was told to relax and have coffee while they wait for the mechanic.They then came and told me the battery is not fully charged and need to be charged a while longer.I waited another hour and was told to wait while they do some other test.Later I was told that my gearbox has a problem.It only runs in the 1st gear.They did diagnostics and still could not find the problem.I could not understand because the gearbox was not the cause why my vehicle was brought in.When they tested the vehicle before removing the gearbox,they didn't complain about my gearbox.After waiting for almost 4 hours they told me that I should leave the vehicle and they will do further test.I wanted to know what to do now because I had to leave for St.Lucia.They said that it was not their problem and arranged for transport to take me home.I was angry because a company as big as theirs could have given me a courtesy vehicle.I left and borrowed a vehicle from my brother.The vehicle was not serviced but I took it nonetheless.It was a nerve wrecking trip since it was very late and the vehicle was not prepared for this trip.I experienced a problem with its battery but we sorted the problem.When I came back after a week I had to contact the workshop to find out how far they went in fixing my vehicle.I noticed that my vehicle was never touched and only then was I promised that further test would be done.I called after 2 days and was told the have not found the fault yet.I called again after a day and was told that I must buy a new gearbox to which I refused because it was way too expensive.I wanted to know why the gearbox could be a problem since it didn't caused the problem initially.They gave me their reasons and asked me come and pay.After paying I had to arrange to fetch the vehicle and bring it home.I am really not satisfied after spending that much money, my vehicle is still not driveable.I feel that the mechanics are either not skilled enough or they simply blame their clients for their mistakes.John Williams is not good when coming to service.

I have already bought 4 vehicles at John Williams. Everyone I really got very good service from the sales staff and finance staff. The service staff are also very friendly and helpful. I would definitely recommend them. Keep it so and in my books you are as a whole a Wish Team !!!!!

Great service and selection of Mercs and Chrysler models

Professional all the way. Great service with a smile.

Thank you Gustav you are a great team at John Williams!

A very good dealer.. And selling best cars with affordable price

The mechanics helped me turn my phone through blue tooth.

Luckas Schoeman assisted me very well, in fact better than my normal dealership! I am only going to use John Williams from now on. Much better service than New Vaal Motors!

This is a gem on the R64. It kinda reminds me if those Dubai quality buildings that have recently sprung up in Sandton. Ok ok not that spectacular but you know what I mean.
Service is excellent. The receptionist is German precisionly sharp in terms if efficiency and professional ism.

The only draw back was that certain wheel were not available which I don't understand.

And yeah call me qous, but I asked for the shuttle to wait for me, but alas I was left behind and had to wait for the 2and trip.

The plus side is, I had a healthy helping of Cappuccino.
To top that off, I saw the magical Sundown goals on a sensory perfected fully HD plasma screen.

The cherry on the cake was definitely a chance to view the creme dela creme of the super cars. You have to see the latest models AMG.
It reminded me of that song:
Yesterday all my troubles seemed to melt away.

Overall top notch.

PS! I however chided them for not serving Lemon Merengue and Strawberry Cheesecake to complete the Cappuccino.

Friendly staff on spares side. Willing to assist. As with any luxury brand agent prices on spares often carry a premium over quality aftermarket spares, e.g. wipers for my previous shape Vito was quoted at R650 and the afyermarket version was R400 for a Bosch product.

Dealership is clean. Free to check out any car in their showroom.

I come here everyday to be with my friends who happen to be certified Mercedes-Benz mechanics

Nice cars!!! There is a car I'll love when I am old hahaha

Best car and SUV dealer ever al your excellent car ranges

No service / been waiting for a salesperson for too long.

Very good service.
Will recommend

Very poor service. Unprofessional. Don't know their products. Treated us as customer's very bad. They doing us a favor to assist. Not prepared to walk the extra mile. Staff very unfriendly and unhelpful. We were sent from pillar to post without any success and had to leave the premises to find excellent service elsewhere.

Great car shopping with a friend. Excellent test drive

Had a breakdown en route to Pretoria. I was attended to immediately, damaged parts ordered same day and was able to drive out next day with car fixed. Thanks you, very good service

Not great overall experience ....Sales man didnt really know his product - for a high value item that we purchased, the service was mediocre to poor! Not impressed at all.

Can honestly say, being on our second Mercedes, I have never ever had a good experience there. Still waiting for over a year for a spare key. Overpriced, bad service, no one ever follows up. Enough to make me switch vehicle brands. Pathetic.

That's the only place I buy and service my vehicles.

Christian dealing with Mitsubishi -excellent service

Rude parts guy but friendly and awesome service manager.

very poor service. Do not get the service what is promised or what you pay for.

On my way home engine light came on fantastic service from dealer

Wow the lady sitting in front Mrs Betty always smiling good to people. It really beautiful and all from management to staff they greet people

The receptionist is good. But customer service in other areas is lacking

We actually viewed cars outside of business hours. The cars were clean and in a very good condition. The prices were good as it can be expected from a reputable Benz dealership.

Best service I have ever received from a car dealer. Great work done and even great follow up

The service is exceptional, they are absolutely wonderful with their customers...

I'm really impress with the quick response and best prices I received, today. Theunis really bowl me out compare to other dealerships close to our doorstep. Thanks alot. Keep like that John Williams Motors.

The sales representative by the name Otsile was very helpful and friendly as well

Worst service. Even Kby merc has bad but beter that bloem

Great dealership, neat and clean, exactly what one would expect of Mercedes Benz. Super friendly and helpful staff are also available at your disposal, should you have product related questions. Both pre-owned and new vehicles are available at the branch.
If you are in the market for a new Mercedes, John Williams Motors 8s the place to stop at.