Great staff and great experience!! Both the Dylan and Steve helped me during my recent visit with truly professional approach and honest advises. Steve provided to me a lot of options, and detail information to make the final decision. I truly recommend both to anybody who wants to purchase car.
Mr. David Kaluba has been great with getting me information, and helping me customize my Hyundai settings to suit my needs. I will be returning to see David when it is time to renew my lease.
I don't think I've ever had a bad experience at a dealership where I've had my car serviced but I have to say I definitely know I've never had a BETTER one than I had today at Hyundai on Montrose Road in Niagara Falls. I definitely More
"very unhappy customer "
Purchased my car Sept-18 ,with a extened warranty plan . In July-19 I blew a tire on the 407 hwy at Jane St after serching my car I realized i did not have the wheel lock key, the 407 emergency vehicle employee serched my vehicle also without locating the key so called they number I had for the roadside assistance extra package i thought i purchased I was told It was told it was not valid after 3 calls i made ..twice i was disconnected....I was told by the 407 emergency I had to move vehicle he offered to call a tow truck for me ...the end result it cost me 720.00 to have my car towed back to my dealership (this was on a sunday) went in very upset and found out I did indeed have the extra valid package for roadside assistance...opps someone made a mistake!! But I can put in a claim for the max of 250 for my tow. For whos mistake?.. then they had the gull to try & charge me for the new rim wheel/lock set !! Im so done with Hyundai oh ya and I was informed by this dealership all Hyundai's dont have tire pressure warning systems. I dont understand that one, & was never informed that at time of purchase
Great experience @ Auto Value Hyundai, as they provided helpful and knowledgeable service. Great customer service from Mike and Steve!!
Erin was awesome ! She was very kind and patient. She anwsered all of our questions and was very knowledgeable! We really enjoyed speaking with her and recommend her to anyone.
Came for the first time here for recall service. Was even faster that I was told. And at the end washed my car and left some little treats in the car. Amazing. Thank you guys.
I have never had better service ever when purchasing a vehicle!!! Thanks soooo much to all of you for making this day stress free and so easy!!! I AM LOVING MY CAR!!!!!
I have had a lot of work done on my vehicle recently at this location. Every staff member that I had contact with were very friendly, helpful and accomodating! I will return to this location in the future! In fact, I have switched from the other Hyundai dealership in the Niagara Region.
3rd class showroom ever, Always riping of their customers, selling them faulty cars and then not helping the customers. i had purchases Used pontiac wave .. it did not run for 45 days also.
Just purchased a 2017 Elantra I have to say the service quality my husband and I received was top notch profesional. Kyle, showed us all different options took the time to answer questions and never rushed us out, he is a excellent salesperson and works with you in every way to satisfy you with the best car for your budget. Igor and Feris were very helpful with all our finance options ,spent many hours and days trying to get us a car that we would leave with satisfied with our budger. From the time you walk in you feel welcomed in every way to make your purchase of a new vehicle stress free , I have never received such A one customer service ever I would highly recommend if anyone is in the market for a vehicle shop Hyandi Niagara falls best service ever. Thank you Hyandi
David and Colin were terrific. They provided me with all my options and worked hard to get me into the right vehicle at a good price. I would recommend Auto Value Hyundai for your next vehicle. Definitely a 5 star dealership!!
It was a very nice experience purchasing my new Hyundai Kona through AutoValue Hyundai with their sales representative Erin Smith.
Wonderful service. Very patient with my technological shortcomings!
Sales rep. Micheal Salib and business manager Colin Devantier are professional and very easy to work with. They were extremely helpful and made buying our new vehicle as stress free as possible. We are very impressed and recommend Autovalue Hyundai to buy a vehicle! Thank you very much for the impressive service.
I needed a reliable, affordable car that I could trust and that is exactly what I got. Even though I live in Muskoka, I managed to arrange everything in advance. Every staff member I dealt with was professional, kind and courteous and went above and beyond to make sure I was happy and understood everything. The ensured that every single step was covered so that when I arrived to pick up my vehicle, I only had to sign a few papers and the keys were in my hand and I was on my way. The next day I decided to add auto start to my vehicle and the vehicle went into service. The service team was just as efficient and friendly as the sales staff was. They handled the job with precision and care and kept me informed every step of the way. I left feeling like I had made new friends and was very impressed with the way I'd been treated. As I headed home, back to the snow, I looked down to see a strange box in the cars console. It was a box of smarties, with a clever little saying on it. Very very classy Autovalue Hyundai. Thank you for such an amazing experience! I will be back!
We visited AutoValue Hyundai in January 2021.
This is my 5th vehicle I ve purchased, and hands down the best customer service I ve ever received at a dealership out of the experiences I have had. (Hence why I m actually leaving a review on a site!) We had the pleasure of dealing with Michael S.. he was what I would describe as a great people person; he was down to earth, and nothing about him made me feel pressured what s so ever. (no one likes a salesperson whose making you feel uncomfortable, or someone pushing you into something you re not really sure about.. yeah no thanks!)
Michael was also extremely knowledgeable (was open about pros AND cons!), and had a great sense of humour to top it all off.
I will be recommending this dealership, and Michael to anyone, and everyone who compliments me on my new whip! Gotta love customer service like this! Cheers! And see you again when it s time for another upgrade!
We had the pleasure of purchasing our 2021 Kona from Auto Value Hyundai in Niagara Falls. From our earliest inquiry through to our purchase, the staff at Auto Value were with us all the way to answer questions and offer advice.
We were extremely happy with their service.
The entire TEAM made my purchase extremely easy. Attention to detail was not over looked. Ray, Adam and the entire TEAM made the purchase of my new vehicle that much better! J
Just had my first service appointment. This place GET'S IT! Great work with customer service second to none
I had a great experience from start to finish at Autovalue. David helped me find the right car for me at the right price. My pup and I are loving my Santa Fe and the customer service we're receiving. Thanks!
Everyone s very nice and helpful! They always try their best to give their client s needs and what s suitable for them. They have been very flexible with our schedule too. Loving our new car! Huge thanks to Michael Speck, Yuri, and Colin! Would recommend! Best dealer in Niagara Region!!
I had a great experience buying my first car from Autovalue Hyundai, especially thanks to sales representative Erin, who was super helpful and accomodating! I would definitely recommend this dealership to anyone looking to buy a new or used car!
Never had an issue with the service department, they are not the quickest but they have free wifi and refreshments to help kill the time. Everyone is very friendly and they respect your decisions
Not good at taking care of their crews. Very knee jerk reactions when dealing with current affairs.
David at autovalue hyundai was very helpful during my vehicle purchasing process. Hes very knowledgable and good at what he does. Hes an asset to Autovalue. I would recommed David and autovalue hyundai for all your business
Dan was so great, amazing customer service. I didn t think buying a car could be so easy. I ve had nothing but a good experience here and I m so excited about my new car. Thank you dan and mark
I was so pleased with the service I received from Hyundai the other day. Jody was pleasant and efficient and continued to communicate with me throughout the day to keep me posted about my car! Thank you for a great experience! I will definitely be returning again!
I appreciate to David and Steve their advice. I am very happy with my new vehicle. Hyundai has an excellent costumer service.
Thank you
So my wife and I figured we needed a little change after 11 years, we decided to say good-bye to our old Caliber. We contacted Dan Cowan after being referred to him by a friend and we are glad we called him. His knowledge, friendly service and dedication to us as customers was the reason we upgraded to a 2017 Tucson. It also helped that we loved the Caribbean Blue Tucson! It wouldn't have happened without Dan. The rest of the team at Autovalue Hyundai is just as dedicated to friendly service. If anyone needs a new ride, give Dan a call or stop by Autovalue Hyundai and ask for Dan. I wish I could give 10 stars!
Nice personal touch. They appreciate your business and show it. I've owned 4 reliable Hyundai vehicles. They have all proven to be great for value.
Didn t do what they said they would and Matt took weeks to even respond. Bad bad service.
I had a wonderful experience dealing with AutoValue Hyundai. My sales Rep, Michael Salib was great to deal with, very professional and exceeded our expectations. I would gladly recommend buying a vehicle here, and using Michael.
Norm S.
I purchased my new 2018 Santa Fe today, the Manager Ray Blais was wonderful and worked really hard to make sure I was statisfied . He made sure I was getting the best deal and stayed within my budget. My sales associate Erin, also very nice and very helpful. She was able to answer every question I had and if she didn t know the answer she asked someone who did. Very pleased with the service at this dealership. Would recommend!
Steve and David were awesome! It's too bad five stars is the limit. These guys are top notch.
The staff is knowledgeable & wonderful to deal with
Had my car in for service
A few errors were made and quickly resolved.very thoughtful n kind of them
Thank you for going over n above any of my expectations .
Highly recommend their team..from the service desk to the managers
Unreliable cars, poorly built, and no value.
The dealership themselves offer nothing for trade ins.
DO NOT BUY A HYUNDAI.
I am very happy with the professional and personal service I received from David Kaluba at this location. He went above and beyond to make sure the customer was happy.
We had a very positive purchase experience with the dealership. Adam was very knowledgeable about the product and Ray helped to make the numbers work. Appreciated the introduction to the Service and Parts department as well.
David was awesome to deal with. Our experience was enjoyable and stress free. Thank you Everyone for the great service!
I would like to thank David Kaluba and AutoValue Hyundai team for helping me to choose the right vehicle for me and make the process of purchasing easier. I have already had Hyundai Elantra from this dealership before and was quite satisfied with this vehicle.
After a while I came back to get another vehicle and David was the one who helped me to find a right option. We had few meetings, where we check all the options which I might be interesting, and I have never felt any pressure or rush from David, so I could have enough time to choose a vehicle.
I am very satisfied with the car I just got and I would highly recommend to buy vehicle here and ask David Kaluba for assistance.
I would like to thank and recommend David Kaluba and the team from AutoValue Hyundai for all they did to ensure my wife and I got the best service when purchasing our car. Car buying can be stressful but David and the team made sure everything was seamless and straight forward. 5 stars!!!
Erin was extremely helpful right from the start! She was very thorough, and knowledgeable about everything I asked about. Erin went above and beyond to help me EVEN on her day off! Erin knew I was in need of getting a new vehicle within a few days and did everything in her power to help me make that happen!! My overall experience was great and would definitely recommend AutoValue Hyundai!
I have been going here for a lot of years. Always friendly service associates. Understanding about your time and money and how useful your vehicle is. Open, friendly and willing to explain anything multiple times. I have "out lived" some service associates and mechanics but still trust them with my vehicle.
Very friendly staff, made the process of purchasing new vehicle enjoyable. Covid 19 clean up carried out after each customer so felt very safe
Have gone downhill with new ownership. So many changes they never new who was handling my issues!
I definitely recommend Autovalue Hyundai! From inquiring to purchasing, David and Steve were amazing. I had a smooth transaction! Finally, i got my dream car! Thanks autovalue hyundai!
I have dealt with Autovalue for 3 cars now, about 13yrs. They were in what seemed to be a complete staffing change when I bought my last car, quite disheveled. 4 stars is based on overall, over time. Hopefully everyone gets adjusted. Jessica, their finance girl was great though!
Great people, great dealership! Very knowledgeable staff and a pleasure to deal with! Highly recommended!
Wonderful team of caring people that do an amazing job! I love my Tuscon and AutoValue Hyundai is the only place I go with my car for any type of service and that is not going to change. So helpful and always ensures my experience is above and beyond! Tina and Jane are wonderful!
Amazing service, great respect for the client, efficiency and professionalism.
This is my 3rd purchase and I have had great customer service. Thank you MICHAEL & STEVE and to Tina in service who is always so helpful!
Very pleased with our 2020 Tucson! David and Autovalue Hyundai Worked hard to make sure we were pleased with our car purchase! Thanks David and AutoValue Hyundai. Happy new year!!!!!
When I took my Tucson in for a routine transmission fluid flush on May 15 2018, I mentioned
that my washer fluid was not coming out at all, and could they please take a look at it. After
waiting well over an hour for the transmission job, I was told that they were now checking the
washer fluid issue. About half an hour later I was informed that i needed a new washer fluid
pump at the cost of $127.00 plus taxes (and I assume labour). I was told they would have to
order one and that I would be called when it arrived.
Long story short, I went home and my 17yr old son discovered that the hose connecting the
spray nozzle to the pump had fallen off. He fixed it in 5 minutes.Words cannot describe how
angry I felt! To be blatantly lied to! Clearly no one even looked at it! Now I am wondering if my
transmission was even serviced? How would I know? This is sad because I was actually
considering buying another vehicle from them, but now I have absolutely no trust in them at all.
The whole situation is shameful, unbelievable, unprofessional and disgraceful! ( illegal too?) So
much for highly qualified Hyundai service technicians; how about rip off artists and liars?
I am so happy with my new Kona! David was a pleasure to work with. Very friendly and so helpful. He made sure I was aware of all the bells and whistles and worked hard to get me the best deal and the colour I wanted.
I d recommend this place to anyone. Friendly, professional staff and exceptional abilities to help you find the vehicle right for you! I got such a friendly and professional great impression from one of their employees named Aletha. Highly recommended!
Cars imply a journey.
The trip that took my husband and I to the friendly and inviting welcome from Frank and Brad
at Autovalue Hyundai was the most pleasurable and supportive stop on a journey that began when my 2014 Accent was totalled on my QEW commute to work.
In short, it was awesomely refreshing!
They were both exceptionally considerate and supportive in assessing our vehicle requirements and fulfilling them, including a tremendous amount of going the extra mile for us. And this is not an understatement!!
In today s retailing climate, well that type of effort is very rare...hence the 5 STAR rating.
We both, without any hesitation, have recommended them to friends, relatives and co-workers alike.
Neither of us have done that before. And that speaks to the experience we received.
Our first post-purchase visit to the service group at Autovalue felt simply red-carpet .
Excellent customer service, prompt sales men and knowledgable staff. Very impressed.
Very happy with the service of this place.
I just bought a Tuscan 2 days ago and they are very great at answering any questions you have. I also had the check engine light on and they checked it right away and fixed it..
Amazing staff there and everyone is very helpful. And super friendly
David was an awesome salesman
Matt is a great manager
Steve was awesome with the financing
Five star team
I love my new car. I had a wonderful experience with all the staff. Fabulous customer service! Thank you David.
Mike Salib sold us our car. Took great care of us. Very informative couldn't be happier. Great dealership!!
Service department is good, it takes about 1.5 to 2 hours for an oil change and complete car check up on a regular business day. Jane is an amazing employee!!
Good place, I like Erin she was really nice I love my new car
Thanks to Erin, the process of purchasing my new vehicle was easy and fast. She was able to answer all my questions, address any concerns I had, and find the right vehicle for me within my price range.
Thank you for your excellent service!
Have purchased a few vehicles here over the years with ease. Had an issue with some service done, due to problems with the parts. After a bit of figuring out David a service manager went to bat for us. Parts replaced and put on, then David had car detailed for us for the inconvenience. When they can work out a solution in the end is all that matters.
Its been good experience buying my car with autovalue hyundai.
David has been great sales person.
It was great experience working out with david.
Excellent service and super friendly staff. David and Colin were of great help.
i would like to thank steve edwards for all the help and support that he gave to myself and wife . mike rocco .also thanks to dave kaluba for all his help as well. mike rocco
Great work on my car! And everyone is so friendly!!! I really appreciate Jane and Lisa for all their help they provided for me today!
Kaitlynn Ducharme is an amazing employee always makes customer care come first! Haven't heard anything negative at all about her or the dealership. Would definitely recommend!
David and Colin were great! Highly recommend to have a non stress buying experience.
Just want to give a shout out to the wonderful staff of Autovalue Hyundai in Niagara! From the moment we called for a last minute request, to test driving a car and purchasing a car; the staff David, Chase and Steve were so accomodating and patient to all our questions. We didn't feel any pressure in purchasing a car and they were so helpful especially David! Would definitely recommend this branch to our friends and family.
Very happy with my new veloster. thank you mister david kaluba!
Bought my first new car here, they helped me understand every detail of the process as we went along. Honest opinions helped make my decisions easier.
Very welcoming staff that provided top notch customer service from the second we walked through the door! Shout out to David Kaluba and Steve Edwards for their hard work and commitment to their customers! These guys kept in touch with us on their days off to make sure we were ready to pick our new car on time. Highly recommend Autovalue Hyundai Niagara Falls!
I love this place, especially Mark D'Anna! he is the best! if you are coming here be sure and ask for Mark he will give you awesome service!!!!
While traveling out of the United States, my brand new Kona's brake light went on late at night. The next day the same thing happened. I immediately contacted Autovalue.They were able to see me right away and assessed the issue. They were very professional and we were comforted to know that the brakes, and the fluids, were all fine. While I hope I won't have issues the next time I'm back in the Niagara Falls area, it's great to know there is a wonderful dealership to help. Thank you!
Just upgraded my current vehicle to 2021 Elantra Sedan IVT. Handling of the new vehicle is marvelous, and acceleration and 'smoothness' of operation is greatly improved over my 2015 Elantra (current vehicle). It feels fantastic just taking it for a quick spin on the road, even in winter. Hyundai has definitely kicked it up a notch when it comes to the new
Elantra.
Working with AutoValue staff is a really satisfying experience, and Erin Smith, who demonstrated the operation and answered my questions regarding the new vehicle provided me with everything I needed to know to feel both comfortable and excited with my new purchase.
Great service. David Huntington really helped me out. Very professional.
Have been leasing HYUNDAI vehicles for over 10 years. Very happy with each vehicle we have had.Just picked up my new vehicle. Thank you David for your great service and attention.
Mr David Kaluba was awesome to deal with. Very please with the service received from AutoValue Hyundai. Thanks again everyone!
I am so blown away by the professionalism, the attention To detail and the customer service I received from David at Autovalue Hyundai in Niagara Falls Ontario. I walked away in my new 2021 Sante Fe Steve was incredible and so efficient with the financial stuff. Still in awe! Loving my new wheels!
David is special, he breaks down, simplifies everything regarding car purchase for someone who knows nothing about cars. I m grateful for my purchase....... 5 stars for individual performance.
On Jan 6-2021 I encountered a smooth lifetime transaction with AutoValue Hyundai in Niagara Falls for the first time and I had a very positive experience with these guys.
Big Thanks To the amazing and competent Sales Manager Mr. Matt Samis , Finance Manager Mr. Steve Edwards, and finally the friendly Sales Consultant Mr. Michael Speck. (Thanks for your patience and the Coffee Mike)
Although I lived for years near AutoValue Hyundai in Niagara Falls and was buying cars from somewhere else but These guys made me regret all the past years that I dealt with other dealers. In no time I was happily and smoothly driving off the lot my brand new 2021 Hyundai Tucsan SUV.
Am very happy and from now on will refer my 4 adult sons (All have their own cars) and all our friends to this dealer from now on. Wishing you all the best.10/10
I've never been to a dealer who's salesman wasn't interested in selling a car. Won't be buying here!
It was absolutely the best customer service I have ever had anywhere! Tina was just amazing at being professional, punctual and explaining every detail that went into the service of my vehicle! Thank you for the greatest service ever!
The best part of my Hyundai dealership experience was Steve. Very dubious when it comes to shopping for new vehicles. Steve stepped in and was super helpful and was more than willing to give me his personal number to work with me on my time to get me into the right vehicle. This customer service was amazing he definitely put in a lot of work in order to make me happy. I will only come back to the dealership because of his amazing service.
Excellent costumer service and quick repair service as well! Always pleasure to be there
I have had several dealings with AutoValue and I have found everyone to be very friendly and helpful. They were able to answer my questions in a timely manner and point me in the right direction with they're recommendations.
Thank you!
I will not deal with any other car dealership. AutoValue Hyundia has always given me excellent service and honest evaluations of my vehicle needs.
autovaluehyundai.com