I was helped by Allen and Jayme when purchasing a vehicle. They both were very helpful, made the entire process easy to understand, and we all had a great rapport. It was my first time buying a new car and they helped in making it a fun and exciting experience.
Came to Hyundai and was greeted by David almost right away! We looked at what I was interested in and the next day I took home my brand new car! Couldn t be happier!
Best Experience I have ever had when purchasing a vehicle!! Ralph Scheuermann and his staff are excellent and really believe in the product which is a huge difference from most dealerships. Customer service is number 1 here and it shows. Brad Stevens in the business office and Jayme Frank who delivered the vehicle everything was TOP NOTCH. Keep up the good work!! What a HUGE PLEASURE buying at Autovalue!!
Extremely pleased with my new car and experience here! David was very knowledgeable and helpful. My whole family has bought cars from here. Highly recommend Hyundai Niagara!! Love my new Accent!!!
Always feel like they are trying to up sell and charge me more in the garage area. Always need extra stuff when I go for an oil change.
Love my new car. They took care of everything for me. Never thought buying a new car would be so easy. Thanks to the folks at Autovalue Hyundai for making it happen!
I went into Niagara Falls Hyundai for service . All I have to say is the whole team rocks great service so professional just made me feel that I was important and my issues were corrected in timely fashion . They fixed a small rubbing sound coming from the back storage bin on my 2017 Santa Fe . I bought the car at performance Hyundai in St Catharines the service department there sucks . Read my google review on them . This experience at Niagara Hyundai for me was rewarding and I felt good taking my SUV to niagara Hyundai felt I left it in good hands . All staff super nice friendly they Answer the phone very professional with out excuses again read my google review on Performance Hyundai St catharines service you will see what I am talking about . Any how I had to post this review because the service for me was like night and day. I am super happy with Niagara Falls Hyundai thank you so much guys you rock
This is the most helpful auto store I have ever been. Dealers are helpful and friendly. Their deals are the best in town.Thank you!
This place is run by bunch of con artists. They really treat people like garbage. I went there to look at the car. They were using very aggressive technique.They never cared about my budget, preference. They just wanted to close the deal. Good luck, but I am not as simple as they thought and the manager got irritated. The car had some problems so I asked him to fix it so i can come for another try to which he responded I am not getting the car fixed unless you put a down payment. How stupid ?
Would you show this car to someone without getting it fixed ?So artificial. Even if they call me and offer me half price for the car, i'd still not step my foot into that dealership.
We had a great experience at this dealership. They have a wonderful team of people that were helpful and friendly. We met with Erin, Dan and Ramy - all 3 worked very hard to find us 2 new vehicles which was a tall order considering our budget. We appreciate all their efforts with the transition out of our leases and highly recommend working with them to anyone. Thank you!
Very happy with the service and my new vehicle from AutoValue Hyundai. Thank you David Kaluba and the team for all your help. Dennis
Dan is the guy if you are looking to buy a car! He's very professional and doesn't pressure you into making a decision. He's very courteous and attentive.
We look forward to doing business with him again, and will recommend him to everyone!
Poor guest service and big prices the St Catharines dealership is ten times better.
Amazing staff. They know there stuff there. Especially the manager matt.
All the staff in autovalue Hyundai were very amazing from Traie the salesman to Ray and Lorrie the managers, Alan the financemanager right down to Ralph the general manager who kindly gave up his car so I wouldn't have to wait for mine. Thanks again Ralph another gray one will be available for you soon.
I had recently met with Bruce Saalmans here. He listened to exactly what I was looking for and was very knowledgable not only on Hyundai models, but also how the competitor options stacked up. One thing I really liked was that he has a work cell number on his card and was very easy to get in touch with him. I recommend going to him as there was no pressure and he will not lie to you if he does not know something he will find out rather thank make something up.
Mike and Steve were great! We got the best car for our business needs!
Thank you for your assistance in purchasing our new car!
David is the man to see when purchasing a vehicle at Auto-value Hyundai! Steve is who you want to work with you on the financing end of things!!! These two men were a dream team! Made looking for and buying a car so much better!! Both men are so professional, yet know how to have a good time with their clients! Wish I could give a 10 Plus start rating!!
I bought CPO elantra touring 2010 here in 2012. The Car is very reliable. I always do the service here. The service is exeptional. I'mVery happy with it.
Great customer service! Nice to be remembered and good care for the car.
Excellent customer service at autovalue Hyundai! Kaitlynn D is an exceptional employee.
I had a great experience working with Adam and Mark. Both were very accommodating and didn t mind all my questions since this was my first time buying a new car. I ve recommended them to numerous people already and it s only been a week since working with them.
Awesome, friendly atmosphere with even friendlier employees.
A great place to go when looking for your next/first car. Staff very friendly and knowledgeable. They will often go above and beyond to make sure you get the best deal and best car for your price range and desire.
Would highly recommend auto value hyundai in Niagara Falls. I've had a 2014 hyundai Tucson for 3 years and I am very happy with the product.
AutoValue Hyundai in Niagara Falls is the best dealership in town. My experience was amazing. The staff are very accommodating and super awesome. Kevin (Sales Manager) have been really helpful from the day I bought my car. I would definitely recommend this dealership to my friends and family. Great job guys!
I highly recommend AutoValue Hyundai! I bought my first new car here and dealt with their sales rep Erin Smith - from the moment we walked in she was eager to help us with any problem and answered all of our questions. She was completely honest and upfront and helped me the entire way through. I am completely satisfied with my 2018 Hyundai Elantra and I personally highly recommend buying from this dealership! Staff were all honest, pleasant, and overall had fantastic customer service. They are welcoming and still stay in touch weeks after I bought my car which I greatly appreciate! Congrats AutoValue Hyundai for being such a great dealership...I ll probably see you again for another purchase in a few short years!! :)
The sales people there all the staff I so friendly helpful and very knowledgeable they sold me a car What can I say their very good at their job
It was an amazing experience. Great interest rate, willing to work with you to give you an amazing deal and make sure you are leaving with the best they can offer you. Everyone there was friendly and the atmosphere was relaxing. As a 25 year old looking for a new car, I could not be happier with the service.
David Kaluba was the awesome sales rep that helped me get a deal I was comfortable with. He had a calm, low pressure attitude about the process and that made everything better for me personally. Marko handled the financing and took care of just about everything. Complete transparency and every question I had was answered in full detail. Would highly recommend these two with how easy and stress-free they made the experience of buying my first car.
Sean Fowler was exceptional and the best auto salesperson I have dealt with in 45 YEARS of purchasing new vehicles. I would certainly recommend him as someone to look for if you use this dealership.
The customer service at AutoValue Hyundai is unmatched. They go above and beyond to make sure you are 110% satisfied. I am a returning customer myself and this is where I will continue to recommend to anyone looking for an affordable, safe, great car.
The car I purchased is beautiful, has all the features I could ever want and is an absolute dream. It had the fastest delivery I have ever seen. I picked up my vehicle way sooner than expected, thanks to Steve s hard work to secure the financing so quickly. I have been to a couple different dealerships before, and none of them have been as pleasant as my experience at AutoValue Hyundai.
Car salesman David Kaluba, and finance manager Steve Edwards are some of the most wonderful and kind people I have come across in this business. David walked me through all the features and helped me set up my car s BlueLink. He even helped me find a ride to pick up my new car after I dropped off my rental, which goes above and beyond. Everyone there is really kind, however I highly recommend you to deal with these gentlemen.
It really is a breeze and a pleasure to deal with them. They are so knowledgeable, helpful and truly care. They work fast and work hard to make sure you have an exceptional experience. There s a reason this dealership is so highly rated, there s a lot of happy customers!
Love my new Elantra!! Auto Value Hyundai is a wonderful place to buy a car.
I purchased my car from this dealership in 2015 and only bring it here for service. On top of the cute box of Smarties I find in my car after an oil change, the service department staff are fantastic and a lot of fun. I've dealt with Tina, Jane and Kayla primarily and they treat me like gold. They provide recommendations on what my car needs but never pressure and help me out however they can. Love this team!
Mark was a great help and guided me to the right decision without putting any pressure on me. I highly recommend Mark.
We had a great experience buying my daughter's first car at AutoValue Hyundai in Niagrara Falls! Special thanks to Yuri Migunov and Colin Devantier for their great customer service, thoroughness and kindness.
I purchased a Sante Fe 2 years ago from Sales Manage Raymond Blais. Previously, I was a long time CRV Honda Customer for 20 years. I switched to Hyundai because of the known quality and safety if their vehicles. After having 2 CRV's with constant service issue (even within the first 5 years of a new vehicle), I was frustrated and concerned for my safety. I commute a great deal for work, and having a reliable vehicle was critically important to me. I was referred to Raymond Blais from a colleague. Ray's patience, knowledge, and exceptional accommodations for customer service, was superlative. Ray was able to assist me in purchasing the best vehicle that matched my needs as a costumer--Sante Fe Sport AWD. Ray went above and beyond, at all levels of customer service and the purchase of my new vehicle. Ray has continued to provide exceptional assistance, throughout the last 2 years. Ray is knowledge, accessible, patient and always will to extend himself to ensure customer satisfaction. Additionally, my new Sante Fe has been remarkable. It has a number of value-added safety features (e.g., blind-spot alerts and backing up notification), that have prevent me for several potential accidents. The vehicle handles exceptionally well in Winter weather. I would highly recommend Hyundai for anyone considering comparable SUVs (e.g., Honda, Toyota). I am absolutely thrilled with my vehicle and the level of customer service at AutoValue. I have since referred a number of colleagues, family and friends to Ray and AutoValue and will continue to do so, because of their exceptional level of customer service. They are not a high pressured, up-selling dealership, nor is the staff. That make options available to the customer, but do not pressure you into purchasing vehicle features, service items that you do not need. Tina, in service, is outstanding. She is extremely knowledgeable and provided a level of service that is not common. Recently, I had regular service on my vehicle and Tina communicated with me multiple times the day of service to inform me of the status of my vehicle and that there was a nail found in the wall of my tire. Tina made contact with me to authorize and work needed and did not just proceed without consultation. She is has a affable demeanour, which compliments Ray's patient, accommodating approach. Erin is sales is also extremely patient, knowledgeable and accommodating. You absolutely cannot go wrong with purchasing a vehicle from AutoValue Hyundai. Their safety ratings speak for themselves and the team of Raymond Blais, Tina and Erin superlative. You can feel very confident in this dealership and staff. I will continue to refer as many individuals as I can to Raymond and Autovalue!
Thanks Ray, Tina and Erin!
A-M
Great experience, would reccomend autovalue hyundia to all my friends and family. They truly do treat you like family.
I bought my car December 2016 from AutoValue Hyundai and moved to Brampton. Last week, i noticed that my remote starter Fob can only open and closed the lock and did not remote start. I went to Attrell Hyundai, Brampton and tell my issue. These dealership Receptionist and service adviser was so confused and telling me different things. Ist the lady say your remote is 3 years old so its not under warranty. i told her that i read some where that remote starter is 3-years under warranty. than she said if it was with the car when you purchase than it will will. After few minutes she came back with one guy and he said bring your bill of sale and if it will written inside than we will fix. I was so surprised it digital world, why he did not check with the system and dealership.
Anyways i was so mad and phoned AutoValue Hyundua, Lucky receptionist transfer my call and service advisor was "KAREN ARANGO". She replied polity that no worries we will do what we can, please let me check the detail 1st. Than whole week , every day she phoned and updated me. Starting i told her i have planned to visit Niagara and i want to visit the dealership. she remembered and on Friday she phoned and told , sir we did not get the proper detail yet but you are welcome to visit.
Saturday, i visited with my wife and 2 kids. She was waiting for me. After 30-Minutes she told sir your issue is fixed. I was so surprised and happy.
At the end she gave smarties to my kids which they love and want to go again...lol. when i sat on my car and saw there were a note on my rear view mirror" thanks for visiting and please adjust your settings" and also one smarties in my car.
I was so shocked for all things. I never see such a nice customer services.
Brampton dealership they just harassed and terrified me. I want to request the management, please, please send "KAREN ARANGO" to Brampton dealrship for few week to give training Brampton worker.
I recommend all Hyundai car owners, once in life please visit Niagara dealership and specially meet "KAREN ARANGO".
Thanks a lot all your help.
Best service one can get in the automobile showroom every staff member helps and treats you as a family member and the staff member can do anything to get you your choice of vehicle at a very best price one can get. Especially Michael is one of the best person for this job can't thank him for how much he helped for us. Great service guys.
The staff is so amazing here. This was a very smooth process beginning to end. I would like to give high praise to Tina Kennedy. She seemed to take care and interest in what was going on with our vehicle and kept us updated. The whole process was customer focused, engaged and transparent. She was very knowledgable and empathized with us. We were from out of the area and she provided us with nearby restaurant while we waited for information, options on rentals and ways Hyundai may be able to assist us in fixing our broken car. She remained always in contact during the process and we received exceptional service from Hyundai because of her work and dedication. We will make the drive back to this location to have work completed on our car, because of the exceptional service we recieved. These guys truly go above and beyond and deserve recognition.
Very friendly staff. My salesperson Cong is very helpful and patiently.
Great customer service throughout the dealership, everyone we talked to was so friendly! Special thanks to Dan and David for going above and beyond to make buying my first car easy and enjoyable.
I have had absolutely nothing but wonderful experiences here. From purchasing my car to having it serviced all at this location, I am so pleased and cannot talk more highly about the customer service they offer. I definitely recommend AutoValue Hyundai.
Also, a huge huge huge thank you to Karen F. What a fantastic, caring, and lovely lady. She takes customer service to the next level. They are lucky to have her on staff.
I have to say but if I could give a lower rating I would. I'm not impressed with how they treated a young woman purchasing her vehicle for the first time period I thought this was 2020 not 1985. They were certainly not transparent and she was intimidated felt incredibly vulnerable and bullied into a deal that was certainly not in her best interest very disappointed in this dealership.
On the sales side Lydia was awesome. On the final purchase end of the deal Steve made a normally tedious part of the deal quite painless and easy.
I want to thank my Service Advisor, Tina Kennedy, for going above and beyond during my most recent visit at AutoValue Hyundai. Tina provided service well beyond my expectations, demonstrated extreme kindness, as well as ample information and support relevant to my reason for service. I would also like to mention my experience with Automotive Technician, Erik, who significantly contributed to my positive experience with AutoValue Hyundai. Erik was very helpful and kind throughout the entirety of my servicing at the dealership! Overall, I am beyond satisfied with my experience, 5/5!
After a somewhat frustrating experience with the "other" dealership in Niagara, I took our 2014 Elantra to Autovalue Hyundai for resolution of an extended warranty issue. I was left extremely impressed with the entire service team, and in particular the service advisor, Cheyanne. She was pleasant, knowledgeable, and professional during the process of documenting the warranty claim, obtaining approval for the repair, and coordinating the work in a timely manner. We will definitely be going back to AutoValue Hyundai with our future business.
Received AMAZING VIP service from Lorrie Goldman. He was extremely polite, no pressure and made sure to give me the time and space that I needed. He listed pros and cons so it wasn't just a "sales pitch". He made sure I was informed. I'm severely impressed by his continued service (I reach out to him for questions and he answers promptly). Thank you for all you continue to do for me. I'd recommend his services.
From the service department to the sales department and finance department my dealings over the years have always been easy. I will always continue to come here and I am very excited to pick up my new 2020 Elantra Ultimate
Sherry and her staff were absolutely awesome!! They were extremely helpful, understanding and got my vehicle's recall issue taken care and fixed in less than a week!!!! I will be giving them first shot at my next vehicle!!!
They took advantage of elderly man with dementia. Selling him three cars in three months. When family approached dealership about this, they were told "too bad" and they deleted their post. Shady shady shady, even for a dealership. Those contracts should be null and void if the signee is not of sound and stable mind.
I have been their for buying a new tucson for my friend. We meet David their and he was so excellent. Done everything for us without any delay.
I refer David if anyone planing to go to Niagara Auto Value Hyundai.
i have mixed feelings about this dealership. if i had written this a month ago i would have agreed with other people that this place was the worst dealership ever to deal with and they rip people off. I had to get Omvic involved after having issues with a car i purchased 3 months ago and even then they were not co-operative. In the last few months several sales staff and 2 managers were let go. In the past couple weeks they hired a new manager who has been doing his best to rectify problems caused by previous staff. He seems to be reasonable to deal with and it appears he will improve things and make the dealership better than it was in the past. If i have any future issues I will go see Ray for his outstanding customer service.
The autovalue hyundai service department has been fantastic. They were honest on what really needed to be done on the car unlike most dealers who would lie and sell you unnecessary service. The work is being done in a timely fashion and it shows that autovalve does care for the customer. I will be returning my car for the next scheduled service and I will be recommending autovalue hyundai to others.
A huge shout out to Mike Speck, Colin DeSantis, Steve Edward's and Chase. Such amazing service. John and I just love our new Santa Fe. If anyone is looking for a dealer, Auto Value Hyundai is the place to go. When looking for a vehicle, we call it "home."
Love this place. Everyone is friendly and courteous. Especially Kaitlynn at the front desk.
Enjoyed our experience at your dealership.Michael was excellent in this process answering all our questions and informing us about our new vehicle. Cudos to everyone involved in our purchase....
I was fortunate enough to work with Lorrie Goldman on purchasing my vehicle and he made the entire process seamless and easy. I look forward to the opportunity to work with him again, and anyone who is in the market for a vehicle I have no hesitation in recommending him.
Awesome service and staff is very helpful and co-operative. Everyone in this dealership is very nice and decent. They always understand problem and solve problem very efficiently and accurately.
We have purchased two vehicles from AutoValue and will continue to do business with them in the future. Simply put they make the buying experience better than anyone else does. Nothing hidden and very competitive prices. You can even drive your new car home the same day you buy it. Pair that with an excellent service team and that takes care of all my maintenance (and washes the car when they are done) and that is why this is the only place I will do business with.
My wife and I came in and bought the 2018 Kona.
We met with Jessica for our financing.
She is amazing and very knowledgeable.
She was always helpful and answered all of our questions.
The only thing I could say would be is her printer is NOT great and very slow, I came in on my lunch break and had to leave because it wouldn't work properly for her to print our paperwork.
We would recommend Auto Value to our friends and family and tell them to speak with Jessica !!
Thank you again Jessica for all your hard work, we truly appreciate it !!
Clay and Tracy
I highly recommend! EXCEEDED my expectations regarding my recent vehicle purchase! I'm a LOYAL returning customer of theirs because they are CONSISTENT in delivering mind-blowing RESULTS to me every time regarding communication, professionalism, expert knowledge, sales and more! Special thanks to Michael, Dave, Steve, Jody and all of the awesome team at AutoValue Hyundai for TREATING ME LIKE FAMILY during the whole process!
Thank-you to Steve and Erin for making the purchase of our new vehicle such a great experience all around!!! Would definitely come back to AutoValue Hyundai for our vehicle needs!!
Was looking to purchase a new vehicle. Had a friend bring me into AutoValue for a look. She had purchased a car just prior. I did decide to purchase a Tucson. Was suppose to take delivery 4 days after the purchase. I showed up to find that the vehicle had scratches all over it. That was displeasing since I had agreed to pay an extra 799.00 for paint protection and under protection.Although after accepting delivery they changed the price to $ 904.00. I couldn't figure out why they would apply these products to a vehicle with large scratch marks up the side. I refused delivery and was told that my salesman Sean Fowler would give me a call once the vehicle was ready for another delivery date. Never did receive a phone call so I decided to go in a couple days later to see what was going on. Was met by my finance officer who informed me the car was ready although I did not receive any call saying so. I did take delivery and almost drove off the lot without car insurance, which they were suppose to arrange as well. Nevertheless, my friend was suppose to receive a $ 100.00 cheque for the referral which to date she still hasn't received. I have called and left messages 4X for Sean Fowler but he does not return any calls. Wasn't there for either delivery, no follow up, no return of calls. Finally I called and got a hold of Kevin Dick who informed me that there was nothing on my file saying I was referred by my friend. I explained she was right with me when I went in to purchase this vehicle and we even dealt with the same saleperson as she did earlier. As well Sean during our test drive even went to her house. He knew exactly who she was. Even asked her what she was going to do with the $ 100.00. She did go in to see Sean about a month ago and he told her the cheque was on its way. So Mr Dick told me that he could give her a free oil change but that's all. I definitely would never recommend this dealership to anyone. There is no accountability, customer relations or satisfaction. All they want is their commission and thats it. I love my Tucson, but will never deal with these clowns again.
David was extremely professional and courteous. Everyone here is happy to help throughout the buying process.
Cong is a awesome sales guy. Very helpful and friendly.
Great dealership. They really do treat you like family. Would recommend them 100%. David was fantastic. Very professional.
It's been a year since I first came to Autovalue Hyundai. It was just a standard oil change. I always feel welcomed and accomodated. My car is the 2nd Hyundai car in the family, but I got mine used (from a used car dealer). We love the car and it performs well. Tina my service advisor made sure that my car is in perfect condition. She will inform me of the maintenance that needs to be done and if there are parts that needs to be replaced. After few months I observed that my car is burning oil. I am aware that this could be a result of neglect from previous owner. I wanted to get it fixed and asked Tina on what can we do to fix the problem. After a few test and monitoring, my car's engine was replaced subjected to a recall. For me, it's a positive experience considering I did not buy my car from this dealer and yet they still helped and assisted me. Because of this, we have added another car in the family and it's also a Hyundai! I really appreciate their fast and good customer service which makes me keep coming back.
This is a great dealership to deal with. Armin my salesman was fantastic and very helpful. Steve the fiance manager was great to deal with and got me into my new Kona. Thank you all the team members at Autovalue Hyundai.
It was great experience. We recently bought our new car from this store. We would like to extend our appreciation towards Steve, Matt and Armin. They did a good job & went extra mile to make sure our purchase is worth the money. They gave us best recommendations matched to our budget. Once again thank you ! Kudos to whole time
Amazing experience and patience with us in finding our new car
We just got our new Tucson from AutoValue Hyundai. Our salesman Mike Rogers was amazing and helped us to choose the perfect car for our budget and needs.
Purchased my baby from Randy! He was an absolute nut but what a sales man!! Lol I recommend going to see this man you wanna buy a vehicle and get entertainment at the same time. Had such a great experience
i have purchased 4 vehicles from Autovalue Hyundai. the customer service and professional staff are a treat to deal with. They made my family feel special and thats what you want when you have spent the money we have on the four vehicles. professional diligent and very knowledgeable sales and finance and service staff.Made my choice of dealerships simple
Way of explaining and way of assisting customers was very good.
Thank You very much David Kaluba.
Amazing service and fast response specially Michae, if you want a great deal in no time i strongly recommend Michae.
For your financial manager pick Steve he is very professional and actually care about you
this dealership is beyond perfect they always give you unbelievable deals.
Erin Smith was so great to have, she answered all of my questions and she was so patient. I had an awesome experience with her! Would remmomend her for anyone who is looking to purchase a new vehicle!
David has been a great help in making the purchase of my first car a success. He is always promptly responsive to emails and questions, and always ensured that me and my family were well taken care of. We are satisfied with our purchase and would recommend anyone to this dealership for further purchases.
I just got my first brand new car for this Hyundai dealership. Traie was amazing and helped me out a lot. He was very thorough with what I ended up getting and he guided me through everything! He was very friendly and not pushy at all. Everyone was very nice and friendly when I was there. Brian went through all of the financial side of things and was very helpful as well! Traie also followed up with me to see how everything was going with the new car! I highly recommend this dealership and all the workers that helped me out!! Thank you all for all your help!
David was an excellent again! Helped me pick out a car for my girl friend. Highly recommend
Staff is friendly and make a point to accommodate me when I come in for service appts. :)
Great dealership, Tina Kennedy is the lady to see, best customer service hands down she can take care of anything!
Great experience buying a car, if your planing to buy a Hyundai ask for David he is the best! I ve gotten several cars from here and they are all amazing.
Free for 3 moth , if you think for good new car, auto value Hundai is one of the good place for you check your self before you deside
Erin was amazing! Super nice person. I am very satisfied. Thanks so much!
I recently purchased a 2020 Hyundai Kona with the help of Dylan Pupo and I ve never been so satisfied with my customer service experience. It was nice to have the help of someone who could easily relate to my needs and wants in a vehicle and give me his honesty throughout the whole process! Would highly recommend to all my friends and family!
Very helpful staff. Willing to work with you instead of against you. Enjoyed my experience and customer service was great.
David was very knowledgeable. He listened to what we were looking for in a new vehicle and provided us with different options. We selected a vehicle and negotiating the financials was painless. He was a pleasure to deal with. We left happy with our purchase and feel that we got a fair price for our new vehicle and for our trade in. David is to the point and did not waste our time.
always treated well and great service by all the personnel
autovaluehyundai.com
