Autostart USA Review

Call Rueben you are the best thank you auto start for hiring people like Rueben he's always taking care of us and that's why we come back and Keith thank you for all you do your girl Miss coffee thlll

John did a great job selling us a car, super helpful and made things as easy as possible. Worked with credit and down payments.

All of the staff at the Vivion Road location are super friendly, amazingly understanding to human trials, tribulations and unforeseen hardships and always, Always, ALWAYS willing to help!

Been with this place for my last 2 cars and current one. Very respectful and know how to take care of their customers. Chasity is my favorite!! :)

Israel really good to work with excellent service.i will be back...

Been with Autostart for almost 3 years now, fot two of my cars from there. Any issues or concerns i may have are handled immediately with no problem, very helpful and friendly staff..

Israel was kind and sweet and worked real hard for us to get into a car which we really needed it. He was informative explaining everything worked all the way till the end.Thank you so much for doing your best to help me and my family

Came down to autostart with $500. Ruben hooked me up in a car same day insurance and everything included in that 500. Payments are within my budget and the car is exactly what i was looking for.

Israel helped me when everyone else get me BS thanks a million!!!! Need a car come see Israel! And saved $500 whoohoo!!!

Keith is the man he got me in and out fast process easy and quick . Would recommend

Ms. Eva took very good care of my on my call today. She need a raise lol.

Great to work with, onpy dealership that is willing to take a true risk to work with their customers.

Awesome Customer Service, Great People, Best Dealership in NKC!!!!!!!!!

Great. Work with me very slowly and answered all the questions I had.

Israel cosio
Great service and the process was quick. Will definately be back again...

13k for a car worth less then 3k... customer service sucks, salesman have no clue. I did get a car from here and guess what when I went to have a tune up done everyone of spark plugs where seized to engine head. then when it came time to renew tags on a leased car they told me it was my responsibility to get an inspection and offered to do it and then manager walked off. Save your money for twice the down payment you can BUY the same car that you OWN. There are better car lots out there I NEVER RECOMMEND this place EVER!!!!

Have great experience with autostart and love my car

Doing my residual payments now, great staff. Very helpful and friendly.

Cool experience had a good time I would send a buddy here

John is the greatest.... at Auto Start...ive have bought 3 cars from him ...He treats you well..and look out for you...

Great service, nice and polite people, they work it out with you, I am very grateful.

John was great ,very friendly and caring he took care of me right.

I Really Appreciate the help today from George and auto start associates they were there when i was in need the most no down payment if in need of car Auto Start The Place. ThankYou Auto Start

John Messer check him out. This is my third car purchase. Need a Auto go see John. He'll get you in a ride in minutes. Thank John job well done,

They worked well with all my needs. Very friendly. Everything was well explained. Would definitely recommend to others.

They told me about going to autostart I didn't think it was this easy and then I happen to get a salesman like Ruben not only was it easy but it was fun until it was time to sign a paper and then he will serious thank you guys autostart thank you Rubi you're the best love you in a commercial

Ok. Time to spill the beans. These people will rack you over the coals. Wgen i was employed here i got a car (08 cobalt) kelly blue book value at 124k miles is bout 5k they have it at 10k. Even with them paying tag title insurance for 3 yrs doesnt and shouldnt cost that much. But i needed a car. So one day service manager jeff says some very unprofessional things to me that made me very uncomfortable so i go to hr. I get fired. (Because i had my roomate atm tell them i was sick. Puking till 3 in the morning) Highers ups are all buddies over there. So i get fired and jeff gets to keep his job. Fast forward cpuple months my roommate moves out leaving me with 755 in rent plus utilities. I tell them this and pretty much plead that they refinance or stretch the number of payments i have to make so the weekly payments are cheaper. The sales manager keith said he would talk to his uppers and see. Well two weeks go by and nothing so i call and they tell me they wont do anything. (He also said he would have never asked if he didnt think they would say no) so i talk to him and say i can get the 795 to stop the payments and give the cars back till the end of the month. With the 755 in rent i naturally fall behind so they call non stop even tho i talked to keith (which apparently doesnt matter) my car is already having transmission issues and the front speakers wont work, passenger seat ajuster broke off randomly. But whats funny is that when my locks were malfunctioning they fixed it (which wasnt covered in the warranty) but they would put in new front speaker which cost. Wait for it... 14 bucks. Wow. Not only that my shocks need to be replaced. Half of the cars they sell find their way back to the lot. Just ask the mechanics. These people use pressure tactics and if a salesperson dont like what you have to say they walk away. You fall behind a bit and the attitude of the cashers changes. Just fyi they will take advantage of you and rack you over the coal first chance they get. Not to mention the company protects sexual harrasers. Oh yea and when they do sell you a car they make you give them a good review.

HAVE BEEN WITH THEM FOR OVER 2 YRS. I HAVE ALWAYS BEEN TREATED MORE THAN FAIR

Took them 4 tries to fix the AC in my car. Tried to charge me $500 (deductible) for it but it was suppose to work when we got it. Within a few months the clutch goes out, another $500 & 4 weeks without a car. Then a couple months later the whole transmission goes out. Another $500 deductible just to have the used transmission replacement go out AGAIN within a week of the 6 month warranty on the transmission being up. We have 2 days before the warranty is up and they refuse to fix it. Never missed a payment, always on time or early. This is how they treat good paying customers because they aren't used to that.

Israel was a perfect salesmen for my satisfaction! Great cars, and great customer service. Go check them out and make sure you ask for Israel he s one of the best!

Ended up not getting a car aaron the salesman was nice the cats were nice just didnt have one for me....

auto start is greatvplace to lease a vehicle I got great car with warranty and the staff is friendly and courteous

I purchased a car from George at Autostart. He was so helpful during the process of getting the car. We've had the car a few months and it has been great. I had the check engine light come on I took it to Autostart and George go it to the service department and got it fixed. I've had great service at Autostart. They've always been polite and very customer friendly.

Everybody is always nice when we call or show up to make our payment. They helped us when we were searching for a truck and even called other locations to see if they had the one we wanted.

Have had my car for a year and a half. No problems with it, staff is friendly when I call to make payments. My only complaints is the markup price, it s significant but because of my situation it was my only option. The salesman rushed through my paperwork, I told him I get paid the 14th and 28th but apparently that didn t work with them and they made my paydates the 13th and 28th, so now every 13th I get a call harassing me for a payment and I have to explain every month that I don t get paid until the next day.

Came to Autostart with no credit and Ruben set me up with a nice car at low cost!

Well it treated me pretty damn good I didn't have the 500 foot down only had 50 and they let me take the car when I pay him the rest and you don't find a lot dealers I give him an A-Plus

Ruben hooked me up with a 2012 Toyota Camry, really great guy I will definitely be referring people to him! Thanks homie...

Thank you Ruben you hooked it up once again thanks I'll start

I love this car lot ,they work fast and work with you

Great place to get a car. Very helpful with financing and insurance.

Run and enter at your own risk!! If your a hard working single mother. Please I beg you for the love of God don t go here! I had to give a star!! It shouldn t be one!! They screwed me over so badly!! It s a lot of games that they like to play!! I had to contact a lawyer etc.. Because what they do shouldn t be legal!! My car messed up the next day. It s been 10 days since I had this car and it s been a headache!!

Autostart has been amazing. In a time I needed to be on the road, they were able to accommodate my families needs. I chose a car not on their lot. While driving it over, they felt soemthing not right. Told me that with my small children they didnt feel it was a good fit and then helped get me into a diffrent car. The ladies who sit up front (Jameshua, Chas, and Heidi) always greet me with a smile. Reuben also has been very helpful anytime I've had an issue that others cant help with hes there! I know everyone's experience can be different but, I dont think Ill ever buy anywhere else.

Mr.Smith did a great job on getting me in my Honda Fit ! He was very knowledgeable and patient . I most def recommend this place ! I will say the one flaw was time if you don't have hours to wait then schedule on your off day . I was there from 9am until 2 pm . Which did rub me the wrong way .

Vincent was absolutely awesome I am very happy I chose to come here he made sure I was able to drive off the lot today!!!!

Ruben hooked it up would you get this guy top of the line professional funny loving Made me feel like this was more than just a cardio but an experience to change my life

I've been car shopping for the last month Auto Now Metcalf Auto drive time I've never been treated the way Ruben treated me wow your training program is excellent cuz this man made me feel like I was somebody not just a dollar sign but a person thank you Ruben I will tell my friends and family about this don't change who you are thank you AutoStart and thank you Ruben G

Have bad credit and need a car, they will get you into one, but be prepared to pay. They have you make a payment every payday and your payment is calculated based on your down and cost of the car. If you don't make your payment they do have the ability to shut off the vehicle. I have read reviews where customers have had hiccups with this system and I have as well, but a quick phone call fixed the issue. My only real issue is when the tags are due for renewal they do not call you. It's one of the things I am just used to doing when I get the notice in the mail, and seeing as how they do them while you are leasing the vehicle, they get the notice.

Rick was my salesman he was awesome I rate him 10 stars if I was to buy another car I would go to him

Good service very well at making deals process was a little long but other than that good experience

This place will screw you out of your money, quick!!!!!!!!

Israel the greatest saleman. Very professional & nice.

Put in an app, talked with someone named Jason over text. I was asked several questions about what I was looking for, etc. The kicker is Jason tells me that he will send all my answers and info over so they can be prepped and ready to go at 5pm.

Get there, no one greets, I walk up to the counter and the lady quickly gets a salesman, Ruben. Ruben is super friendly and I recognize his name from all the reviews as being talked about positive, so I quickly dismiss that I just wasted time this morning answering questions for Jason.

Ruben is super positive, describes the program, and answers some basic questions. He gathers all my documents I brought, and then moves to the rest and introduces a new guy, a manager in training.

Ruben is very distracted through the process, and the new guy can't go more then three clicks without needing to consult Ruben. The new manager in training can't type, he literally hunts and pecks every character, painstakingly slow... which wouldn't be bad if he didn't mess up not once, not twice, but three times! I literally repeated the same info multiple times per round, and then had to endure three rounds of typing in the same information. Come to find out... it is the new guy's third day on the job... and he is being thrown to the wolves with no one watching and training, just 'available' if he has questions.

Finally after the third time of losing data, Ruben shows the new guy where to put in the information correctly and tells me let's go look at cars. Whew. Finally!

It's 547pm at this point... I have now wasted an hour and twenty minutes trying to get an app taken! Less than 30 seconds after we were outside, Ruben starts in with 'so yeah man, you should totally come back tomorrow to look at cars. I just don't want you to feel rushed is all.' I appreciate the sentiment, and say show me the cars that fit that payment. We move along and the first vehicle I'm shown is a truck. I had explicitly stated multiple times that I don't want a truck.

I ask him to show me some SUVs that might fit the payments. He again goes into how I should really just come back tomorrow. Awkward as hell situation, I thank him and ask if we can use the remaining time to at least look at the lot. He sighs and we walk around with him not saying a word, until I again ask what cars are available for the payment? He is visually annoyed and starts spitting out car after car's name. By this point, I get it - he just wants to go home and doesn't want to be here any longer. I started to head towards a Trailblazer and he stops and says 'ya you know if you can just get tomorrow off work then you can come take my car and you can go drive to the other lots and find something or whatever.

At this point, I've had enough. An hour and a half of practicing patience with a guy who can't type, doesn't know the system, doesn't have anyone who wants to teach him the system, and now I'm dealing with a salesman who literally is doing everything buy saying 'Just leave so I can go home'. I tried to explain to Ruben that the experience had been terrible, and now it is obvious he doesn't want to be here any longer. The second I called him out, he turns around and says ' no no we can just stay all night then and find a car '.

I didn't say two words as I walked inside, grabbed my bag, and left. There was another person helping the new guy finally, and he looked at me like I was an idiot as I was leaving. As I left, I looked back and saw Ruben smiling from ear to ear, obviously happy he was about to be off work.

Congrats. You got me to leave. I would hope that somehow I could talk to a manager, and explain my experience so that maybe no other potential customer would ever go through such a horrible experience. In reality, somehow I think this is the culture of this store, and not an isolated incident. I'm sharing this story in hopes that even just one person reads how terrible this experience is, and steer clear of AutoStart at all costs!

I went to Autostart hoping to leave with a good reliable car that would last. I m a single mom of 3 and in college, and John took care of me and made sure I got what I was looking for and needed ! They re friendly, personable and make you feel welcomed ! I definitely will be coming back in the future !

Ruben sold us our second car . So if you all are looking for a good car salesman go see Ruben ..He'll get the job done

When I had first got my car I was super excited I had went out of town an my car had broke down not once but 3 times an all times they fixed it no charge to me an I appreciate that an thank you guys from the bottom of my heart yall are awsome

Great staff. Welcoming smiles and wonderful to work with!

wow what a great place to buy a car. John was super friendly and helped us find what we where looking for that fit our budget

Aaron was extremely helpful in finding me a car within my budget! My experience here was really good!

For the most part they are great to work with! If you make your payments and do things right they will really stand by and help. Andy is amazing and I love working with him. He is understanding, patient, and always willing and able to do the right thing.

Isreal is a cool salesman. I enjoyed him helping me and my wife get a new car. Lord knows we were in need. I appreciate him and all the hard work he did. PS GO COWBOYS!

Definitely a great experience thanks to George who helped me get into the perfect car.

Kieth , Jamisha and Ruben were very helpful with helping me find an car making it easy for me to make my first two payments !

Always a happy environment and very friendly staff!

Been a customer for 3yrs, they are great!Love our Toyota Rav 4 we got last week! Had a dodge caliber, it was totaled. And with their comp insurance.They were able to get us going again. I even have a Elantra to drive to work. Helps to rebuild your credit too!

I came back to AutoStart because the sales people like Ruben second car second experience second satisfy customer thank you Ruben and the Dyersburg girls

Unprofessional as heck, and rude, their liars, plzzzz don't go to this dealership, if your credit is bad I get it, find you a dealership that doesn't run credit, you'll be better off.

I worked with Ruben for the second time and as always the experience was amazing. He works in a timely manner as well as professional. Thank you for the great hospitality and customer service. I would definitely recommend this to my family and friends.

Respectful people as soon as you come thru the doors

Ruben is the best thank you autostart for your help the Micronesians love Ruben thanks .......

George was awesome! He was thorough and very professional and got us taken care of very quickly.

When they get people in cars they ask to give them 5 star ratings. Reality of this place is none of there staff can be on same page with policy. Then They want to let me know that if i don't make a payment they will shut off the car. Anytime there was an issue paying a bill i have to make a choice of rather a car or my kids daycare. Making a payment arrangement is nearly impossible yet there's always one to put you down. Next i did a voluntary repossession because i cant afford to pay over $500 a month for a car anymore and delay my rent as well. They quoted with the new company policy they will threaten you by garnishing your wages now. I didn't sign anything of that nature. What i was quoted was it will be a repo in my credit. So if you want to deal with the drama this is where its at.

John was very good. He worked with us go see him on vivion he will get you done

I financed two vehicles from the North Vivian location, since 2014. This year I decided to never ever do business with those crooks. In Dec 2016 the engine block crack in my Chrysler that I purchased with AutoStart. My engine was still under warranty so John told me I would have to pay a 500 dollar deductible in order for them to fix my car. In Jan 2017, I had my insurance company tow the car to their lot and I paid the deductible. A few days later, I received a call from John and he tells me that they are going to get me into another vehicle. My guess is, they didn t want to fix the engine because it would cost more than what I owed on the car. Fair enough. The 500 deductible went towards a down payment for a Ford Fusion. Things were going great until Jan 2019. The power steering track system went out on the car and it was going to cost 3300 dollars to fix. I didn t want to repair the car so I was going to trade it in and get a brand new car through a different dealership. They ran my credit and denied me. They told me AutoStart USA of North Vivian reported me to the credit bureau and stated I voluntary repossessed a Chrysler and it was paid in full....
I went off on those people at AutoStart USA.. They told me, they don t report to the credit bureau anymore so there s know way they can fix that!!! I told them be prepared for a lawsuit!!

3x customer with auto start jameshia; Keith; and chasity always here when I need them. Auto start have the best program in Town

All I got to say is thank you thank you thank you Reuben made me feel confident that I was going to leave with the car and it wasn't just sales talk I drove off in a 2007Equinox the word around town is at if you need a car AutoStart can do it but if you want to build a relationship go through Ruben thank you AutoStart

John made our experience seamless. He was able to get us in the car we needed that made sense with our limited budget. His professionalism and courteous nature was appreciated!

They repo your car, after being behind for one month on payments and repeatedly telling you they won't repo your car, as long as you give some of your payment! The car I had was completely ratchet! The sticker in the window said the oil hadn't been changed since 13, 3 years without an oil change, when I bought it! I was paying over $500 a month for an 08 Taurus (that they charged me almost $15,000 for) with several burn marks, super glue to fix the ripped seats and a hanging bumper because it had the wheel well ripped out and never replaced! I had to waste my time and gas to take it to KCKS to a shop to fix the brakes because the car shook uncontrollably when slowing down to stop, after driving it off the lot! When they should've been fixed before even putting it on the lot, for sale! A salesman from AutoStart kept insisting it was the tires and there was nothing they'd do about it! The shop fixed them (AutoStart did pay for it) and 2 months later they needed to be changed again (they only changed one set, not both)! They wanted $800 to cancel my loan and then a significant amount of money (as a down payment) on a newer/nicer car (if they had one, I seriously doubt it)! An associate John, flat out refused to let me talk to Keith (manager) when I called, numerous times. He lied to the other staff, insisting I'd never called or answered their calls (lies)! I was treated and talked to so badly, I dreaded calling for any reason or walking thru their door! I'd never recommend going thru AutoStart to anyone, not even my worst enemy!! If I could've given 0 stars, I would've! Because 1 star is giving them way too much credit! The new staff sucks! Stay away from them! There is so many more places to go, especially one who pays for your taxes and tags! Just do your research, like I should have!