My family has gotten cars from this dealership bef...

My family has gotten cars from this dealership before and I am upset that I didn't wait for the sales representative that my parents usually deal with. In the beginning, he was very nice and courteous but soon realized he was unexperienced and kept coming back with excuses to us to let us know they didn't have this car or that car or what I was requesting wasn't available in the most basic setting (something that sales reps should know when trying to help with picking a car/sub). Along with the fact that it took way too long, my dad had just gotten 2 leases for other members of our family and he got so flustered of waiting he left us and told us to meet him up later for dinner. Unfortunately, we live in palm beach and instead of sticking with a dealership up there I ended drop off my car to this dealership after being told it could be towed. At this point I had 1 brand new lease and one I had to return. Following day I dropped the car off, and unfortunately we weren't able to unscrew my license plate/ plate holder and the sales rep said they would mail it to me. They did, but only my license not the border I got, the sales rep never got back to me and had very poor communication. I had also contacted him in regards of a cd my husband left in the car and never really got back to me. I called, upset at this point, and someone said they would relay the message... Nothing... I actually don't even care about the license plate holder or the cd just the fact that they never got back to me it's enough that I will never go back. It's been a few weeks since I turned in my lease and I have no idea as to how much I owe, because again, the rep never got back to me- after he said to call him for anything. Worst service I have ever received- been through 3 leases and a new bought car and never gone through this.