Autocab Review

Autocab service is as much use as a chocolate teapot,and we are of to the Taxi show to see who else their is.

If the previous opinions have not convinced you NOT to work with this company. Here goes one more. Not only the support is non-existent, they charge you almost for everything even for breathing. His representative for More

really good software and well supported by the teams

Great lads especially Dane Troy whom worked overnight to sort out a major invoicing issue that had gone wrong..after a sleepless night Dane sorted it all out...thanks again Dane
Ali CEO Embassy direct W7

Top support and advice from Brian Southworth (Phantom Engineer) again. Clearly very experienced and knowledgeable. Always has an insight into what we are trying achieve and offers options and routes to how.
Andy Cars Gloucester

Brilliant company! Not a fake review. I have worked alongside autocab for 5 years now and have never witnessed such good support and helping customise and optimise our system and hitting levels of 70% automation on a daily basis. The new IGO app is unbelievable and allows my customers to book all over the UK! And all over the world. These guys are the best solution in this industry. If you are thinking joint please phone me at Noda/Budget taxis Newcastle upon tune and I am more than happy to show you our system and the ins and outs of the system and what you can achieve just like us.

Worst company ever! We had classic system, upgraded to phantom and ghost, endless problems, support useless...
We have spent thousands of man hours hanging on the end of phone waiting for support....what support, everytime you get a problem logged they promise to phone you back and dont....we have travelled from Huntingdon to Cheadle on several occasions to confront them because we could not get answers.
14 months ago we asked for app to be built......we paid....and waited.....and here we are over a year later and having been fobbed off over and over.....still no app.

In disgust wrote to their MD both at his home and work address, he did not bother to respond in any way, so i now have no option but to go public with this...i am sure the media in uk and usa will be interested in the way that autocab treat customers.

They cannot retain staff, their managers are ineffective, they brought a woman in to sort their customer service/ support systems, and a year later they are just as bad......
If anyone from Autocab reads this and wants to speak to me, my door is open and my phone is on 24/7 unlike autocabs......

Free advice...take your money and spend it elsewhere.

A disgraceful unprofessional rip of company falon must be turning in his grave these people are useless liars and thiefs go with cordic like I have their sales man Chris akimblie is a mug.

I would like to say a BIG thank you to all the team at Auto Cab for making my transition to Cloud a resounding success. Lee, all the Paul's, Josh and of course Rachel. Well done and I would always recommend you. Thanks

We are a long standing customer of Autocab, actually 18 years this August, they have helped us grow to the company that we are today and the additional support that we have received during Covid19 will never be forgotten. Delighted to be part of the Autocab family and looking forward to many more years of excellent support and assistance. Take care. Eric

Support staff are very helpful and very knowledgeable

So glad we made the change away from Autocab and migrated to a new system provider. It took some courage but has been worth it as our business is now running much better.
Our reasons for leaving were;
1.Awful customer service for support requirements.


The money we are saving is now going into genuine re investment as we are not running our entire business just to pay for a dispatch system.

Autocab needs to be avoided at all costs.
We are a small taxi company who's misfortune it's been to involve themselves with autocab.




We have a phone system that apparently has nothing to do with autocab, but setup by autocab engineers & is for a call centre, we were led to believe it was to do with the pda customer call back!!

Customer support is a joke.
We've had our system go down because of Autocab incompetence which need an engineer to come fix it,
The were all on holiday!!!


They wiil never & naver have responded to email's.
They will tell you on phone call that they will call back with in 48hrs. Never do they call back.

Niel Philip's is the manager in charge.
All he will do is run you in circles, & he's very good at it.

If you're reading this.
Forget Autocab, they WILL RUIN you're business.

I recently received excellent service from Shabaz and Jack who sorted out a long term tech issue and a quick fix for another.
This reminded me why I choose to be with autocab...They will always come through for you!
Thanks guys

Great response from Autocab today. Same day service. First time in 5 years of having an issue that could not be resolved through online support. Mukesh arrived a couple of hours after call and sorted everything. Very professional, really pleasant and thorough. Thank you..

I am a taxi driver in Valledupar Cesar Colombia I have LG 2017 andriod 7 does not receive this application Autocab says gps without coverage so Android 6 passed.

It wouldn't let me give no stars! The staff are unprofessional and arrogant

support are always helpful, and i want to say a big thanks to dale for helping us out with ant questions and problems we have

Dear Lord where should I start... Lubus from Autocab the sales man apparently came to me that ghosts is the system. I did tell him that the system I am using is ok which Was CMS. The only reason I was going to leave CMS WAS BECAUSE OF More

Fantastic Support Team, always very helpful. Special mention to John and Josh on tech support

Attempts to register fail with email "already in use". Attempts to reset password fail with "Error retrieving password". Apart from frustrating and blocking my ability to use the app it strongly suggests this company stores unencrypted passwords - a huge risk and a definite no-no as any responsible and competent software development company would know.

Onboarding process - activating our app "EKCO Taxis" -

A big thank you to Josh Ryder, first class communication and execution. He has been a pleasure to deal with and is a credit to his company. Providing solutions, highlighting problems, advice on future adaptations and producing a first-class outcome.

Sorry for texting you late but, had I had to text. Thanks to Sohail Jiva at this time got me:
1. Sheffield tarrif working
2. Got my street data base, the way I wanted it to work
3. Got rid of the Sheffield tarrif that was wrongfully working
4. Got both companies to see the job after a second

He was amazing!! The other IT workers just could not do it and Sohail took 20 minuets. I tried to poach him to work for me but he would not let Autocab down. You got one faithful worker. Let Hassan know to thank him, I am still with Autocab for Sohail work.

Martini Taxis

I m the first to whinge if something goes wrong, but this firm truly saved our bacon nearly five years ago, when our previous IT provider really lost their way and let us down.

The tools, expertise and service is second to none. I ve looked at, and continue to look at other IT firms that

Don't even deserve one star as this is the worst company for customer service and support I have ever known. If your looking for a dispatch system stay well away

The level of support received today was 1st class. Brian was able to take full ownership of the issue we have been facing and handle it effectively and efficiently. Brian was able to identify the problem and work with his team and co-workers to resolve it, whilst keeping us updated every step of the way. Great work!

Great environment to grow and develop as a professional.

We have been customers of Autocab for many years and they have enabled us to grow to the company we are today. Also their support during Covid 19 has been life saving. Over the years Tech support has improved vastly and with the help of Mehdi and his team we are using the system to its full potential. Since Rachael Gowrie has been our Customer service point of contact customer service has been excellent. We look forward to a bright future with Autocab when things return to the new normal.

Autocab are always very good to us at Magnum Whiteline Taxis. Generally the downtime is minimal to none and they fix things really quick when we need them to. We have been a customer now for many years. Technology with them is always advancing, and to they not only want to keep up with the industry, but be a leader in what they do. Thank you especially to Irfan Altas who competed a fairly seamless update for us today, and who puts up with me when I m being very demanding. Good job guys!

If you are looking for a company that understands your business, has staff that are experienced and knowledgeable or indeed helpful then go else where. I am in my 4th year or business with this company, had high hopes of a positive experience and cannot say that this has been the case. The office staff are unhelpful, have a awful attitude and claim to know nothing. The service desk staff do not understand the Private Hire industry or regulations and therefore do not understand the urgency of some of the issues that we have had. We are coming to the end of an expensive and unfulfilling experience with them. Such a shame as we really did not expect to be looking for a new system so quickly.

Further to my earlier review, I now have another update reiterating the appalling (non-existent) customer/technical support. In the space of a little over four weeks I have made two telephone calls and sent 5 emails requesting assistance. Still have not had the courtesy of a response to my last two emails and nothing has been resolved. Disgusted in this company! ......UPDATE: nearly 3 months on and still being told someone will call me back to discuss our issues. Now seeking legal advise for compensation and mis-selling! And as for a response from Autocab on a couple of the reviews requesting details of their problems....best of luck with that, I would be amazed if you get a response!

Good experience dealing with Autocab s customer helpline. This is what customer service should always be like.

Joined Autocab hoping to join a leader in the taxi software industry, however have been let down by Autocab on many occasions,
1)Customer Support is very poor. Small issues can sometimes take few days to sort out.
2) The customer App has been launched however customer receipt function still not working been 6 months trying to sort it out.
3)Account manager none existent.
4)No updates on further App developments

Think twice before buying

BEST SUPPORT AND BEST SERVICE .. They went the extra mile to help and fixed all my problems , Thankyou desk support Amar farooq & luke edwards

Terrific company to do business with. Professional staff and great products

Autocab are back. The Support Team are great again. The last 6 months have been a great turnaround.

I've worked for a couple of different private hire companies in Manchester and used different systems. The company i drive with now uses Autocab system. I find it restrictive and basic and on the odd occasion I've used the navigation it's been poor. The best system i found was Cordic all though i believe its expensive,but its streets ahead of autocab.

Great customer service
2nd to none,All issues are followed through to a successful resolution.
Great support from Brian in Tech support today
Big Thanks

Had a fantastic gentleman helping me today, sadly didn't can't remember his name, but he definitely was amazing, helped set me up on ghost. 100% Customer Service

Support is non existent, you are held waiting for over an hour to speak to a call center operator to tell you that he will pass your major faults, within GHOST, to someone else. That is the last you hear from them until you phone back days later to wait on the phone for the call center to answer again. They need to get their act together and fix all the major faults with the system.

A good dispatch system. Both on 365 and Ghost. Autocab have many years of experience in the taxi industry, that's why they are one of the leading dispatch software providers. Great accounts package and the user interface is so easy to understand. Autocab are now a SaaS based company and thrive towards the development of their products and are developing 365 so that customers can access all areas of their ghost system. Speak to Autocab about switching your company to a cloud based system. A system to recommend if you are wanting to partner with other companies(Soft Merge) or are looking at buying other businesses

What a waste of time and money. You might as well flush your cash down the toilet. DO NOT USE THIS COMPANY. John Wayne has nothing on these bunch of cowboys.

AutoCab are back to their best and support team are genuinely interested in solving problems

Very good and easy to use. Never lets us down. I like the management part. Team are very helpful if i have any issues.

Autocab is undoubtedly the best taxi dispatch software company. They have helped us grow from 50 vehicles to 400 vehicles.

Hassan and the team have always made us feel part of the autocab family. The support service is fast & efficient. I would recommend any taxi company to invest in the ghost system and make sure you have the autocab customer booking app! Best app in the industry.

Fayyaz Sayed
Oakwell & Rex Taxis - Dewsbury

Absolutely brilliant, now approximately 15 years with Autocab.Switch to ghost last year was fantastically done with the help and dedication of Paul Tansey,Sohail and the team
Had no issues since,cannot thank you enough for the friendly service, nothing was to much to ask for.And now it's nice to get a weekly checkup from Charlotte .Recently Hassan has personally rang to check how Sids are doing.We are celebrating 30 years in the trade this year and Autocab has helped to make us a leading company in our area.looking forward to the next 30 years in association with Autocab.
Trevor Colclough(manager)
Sids private hire.

Do your research for better companies out there. This company is severely lacking in the age of technology we are in today. The base of their program is something more from 1998 not 2018. If you speak English good luck, they will assign a Spanish speaking team to handle your company with development causing constant communication barrier. Lastly, they will ask you for a large set up fee up front because they know that once you see how poor their product is you will want out. STAY AWAY FROM AUTOCAB.

Customer service advisor Josh Ryder at tech support helped me download and install a program within 10 minutes, explained how to use it and advised me on other products i was interested in at the same time. Top service! Autocab has turned around their tech support in such a big way that my company is seeing benefits rather than losses which was the case before.

I ordered a cable on autocab website and opted to pick this up from autocab office. When arrived I was kept waiting for 45 minutes, only to be told that I could not have it, due to I need to tell them what company I was from. I told the lady I wasn't from a company, but a individual who has ordered the cable from there Website she said I couldn't have it and refunded the amount to my card.

Hugely improved from the old ghost and classic systm. autocab cloud is really good esp there driver companion

We upgraded our app to the new driver app and the system has not worked properly since! 5 weeks ago I reported the multiple faults to the so called technical support and to date nothing has happened and the sales rep does not bother to return calls. 1 star is far too many but I cannot leave a review without it!

Thank you to Josh in Onboarding who helped me install and configure Delivery Point. Well informed and knowledgeable.

Thanks again Taz.

Raised issue with our lines and they sent Sulaman down from Manchester within just a few hours. Amazing service thank you for sorting this so quickly for us.

Shabaz was also very helpful from the support team. A Class service, training us so we don't have to keep bothering you in future with the same issues.

Fantastic improvements in service,software and support is second to none.Well done guys. Our company has grown by 200% since joining and growing everyday.

Good Service from the Boys in Out of Hours - from Sohail, Amar, Irfan and Dale. Best Company in the world. We would advise everyone to join these guys you will get the best service ever.

Amazing company can be difficult to get hold of at times as they are always so busy but with a bit of persistence the staff are always a great help and hands down the best dispatch system on the market

We have used autocab dos version 2002-2006, then mercury (i) 2006 tiill Now - 2017 Feb visited auto cab head office also visited more than 5 autocab clients and got real good feed back, Therfore cannot complain here in forum some competitors write against each other, only two companies such as icabbie and autocab are cloud based rest of them are server based in office i.e. bit of risk just in case internet go down or virus infect then issues if it is cloud then more security involved and easy to update via remote services etc.. autocab did customise some things according to the customer requirements. that is the feedback from autocab customers. I have not visit I cabbie head office or customers, so I cannot comment on them. When I visit them I will write feedback about them.

It seems whenever they update or upgrade the software they introduce new problems. 2 examples:

1) They brought in the new app for customers that is supposed to offer an Uber like interface. For drivers it can mean we are sent from one side of town to the other when there could be a job holding around the corner that was booked by phone. Also app bookings jump the phone booking queue. An app booking will be put in front of phone bookings that have been waiting an hour. As more people use the app the little old ladies will be waiting longer and longer for a cab.

2) A recent driver app update lost the ability to show shift earnings if using the inbuilt meter. At the end of the shift it is necessary to go through the job history one by one and add up all the fares by hand to get shift earnings. How's that for poor quality control of their software update. Something vitally important stopped working and they didn't notice.

G Sutherland
Australia

Many thanks to the engineer and technical support for the last two days. The process of upgrading our dispatch system hasn't been hassle free, but I feel like we're almost there now. Couldn't have done it without the help we needed!
Torbay Cab Company

Got to say autocab are the worst company I have dealt with. Extremely rude on the phone when asking for assistance.

Icabbi is leaps and bounds a better product and most importantly a better service ethic, I.e. They have one.

Shocking from top to bottom.

Love the new cloud solution. Can change licences as and when drivers leave join. Apps are great too

We have been hit hard by the Covid-19 crisis as every Taxis firm has. Autocab has reduced our overheads to them for the next three weeks a great and much needed gesture. Glad to see a commitment has been made to keep their excellent staff. Stay safe and happy all.

All the best from 720 Taxis, still Eastbourne's Premier Taxis service

Since switching software companies roughly 3 years ago, leaving Auriga a company that we hoped would catch up technology wise after helping build our fleet size from 16 cars to over 1300 Autocab have been a breath of fresh air, have always delivered on what we asked and have gone above and beyond any feature requests asked of them.

Autocab's after sales and support have been second to none problems dealt with promptly and swiftly, we have had hardly any downtime since our switch over and can now go home happy at the weekends knowing I will not be called back into the office.

I will like to personally thank Kirsty and Racheal who are always on hand and are willing to communicate out of hours nothing ever seems to much of a problem for them.

I could not recommend Autocab more highly. Thank you for the past few years and I hope we build on our successful partnership in many years to come.

Barry (aquacars, andicars and 24/7)

Do not appear interested in smaller companies and spoke to 3 different people who all quoted different prices? System seems amazing but if pricing isn't clear it places doubts.

Unreliable I paid for an upgrade 3 years ago and recently had an engineer visit to find out they hadn't done what I paid for. Make sure you get exactly what you pay for test everything.

Great cloud software, really fast and the app is really good. Goodbye dataheads, hello cloud!

Always respond fast, always helpful, and have some superstars on the tech team. Sohail gets a special mention as do James Frayne on the phantom team and Mohsin on the optimisation. Kirsty is the glue and gets staff moving. From a tech supplier you want response and action and Autocab always deliver. Look after your staff and they will look after your customers is a great motto.

10* service! Thank you very much to Brian from Phantom support. Helped us out of hours. And Suhail from Tech Support. Absolutely brilliant service always help us and get our issues resolved on the phone straight away. Hugely improved from the old ghost and classic system. Autocab cloud is really good especially the driver companion.

Great app for drivers, only one thing I'd like to see is,, for a driver to give passengers ratings as well by doing this it could cut down on drivers being abused or attacked,,

Brian Southworth is an absolute star, I have been having issues setting up Phantom the way we would like it and he has been available every step of the way even into the early hours of the morning when our office is closed.
He has explained everything into simple understandable terms for the less techie one among us and has also followed the whole process through as if it was his own company, I honestly can't say enough about this true gent he is an absolute credit to Autocab and I truly hope he is there for many years to come