I ordered a cable on autocab website and opted to ...

I ordered a cable on autocab website and opted to pick this up from autocab office. When arrived I was kept waiting for 45 minutes, only to be told that I could not have it, due to I need to tell them what company I was from. I told the lady I wasn't from a company, but a individual who has ordered the cable from there Website she said I couldn't have it and refunded the amount to my card.