grahamsuth

Review of Autocab

It seems whenever they update or upgrade the softw...

It seems whenever they update or upgrade the software they introduce new problems. 2 examples:

1) They brought in the new app for customers that is supposed to offer an Uber like interface. For drivers it can mean we are sent from one side of town to the other when there could be a job holding around the corner that was booked by phone. Also app bookings jump the phone booking queue. An app booking will be put in front of phone bookings that have been waiting an hour. As more people use the app the little old ladies will be waiting longer and longer for a cab.

2) A recent driver app update lost the ability to show shift earnings if using the inbuilt meter. At the end of the shift it is necessary to go through the job history one by one and add up all the fares by hand to get shift earnings. How's that for poor quality control of their software update. Something vitally important stopped working and they didn't notice.

G Sutherland
Australia