Auckland Transport Review

worst service ever!!!! so slow and delayed response! Me and my partner went overseas, and we received 3 infringement tickets during that time. And neighbour told us about it, then my partner called from overseas disputing it. Actually we registered and paid for our paring permit, and we were suprised that how come we still get those tickets. But anyway, we contacted them on 19th of June. Until 19th of July, we got overdue payment notice. Then we called them 3 times, and call center let us wait for the earlier response letter which was send out on 12th of July, but we contacted them on 19th of June, nearly 1 month. Until after i called them again, the response letter finally got in my hand. I was shocked to see in this letter, it is another payment notice and my authority to reply on earlier's requests from my partner's email (19th of June). I am so annoyed and upset. We have paied already, but because of their system, we have been through it over a month. We were so annoyed with that. We are still waiting for it !

A bus suppose to arrive at 7.30pm according to the board never turned up a
Had to wait 45 mins for the next one, this morning at a bus was suppose to be there at 9.10am never turned also. Seen bus drivers blocking emergency service vehicles too. A uber or driving is the most reliable way to get anywhere.

This in response to the many negative reviews about AT.

You re welcome. You forget that you are in NZ, where everything runs at its own pace. Not yours. Relax, take a chill pill and things will happen or fall into place when they should.

If you need to get somewhere quick, there are other options. Taxis and Uber. Or car pool.

Find a way. I m quite sure you guys have never had it this good. What s a missed bus or train schedule?

You are where you are supposed to be.

On a personal note, my experience with AT has always been great. Maybe it s because I don t really rely on an entity to control my transportation needs?

This review is coming from a person who has lived here long enough to appreciate the pros and cons of the way of life here.

Yes, I know. Many of you have pictures in your mind of the manner a first world country should operate. Alas, this is island life. Stress free (you want this, move to the Americas lol) and chilled.

Crap service, expensive charge, idiotic and arrogant staff

A L W A Y S L A T E , never makes connecting trains
They have known speed restrictions but never does anything about lining the services up to be on a proper time schedule

I was at school and I was going to go on the school bus. The bus was late by around 15 minutes. Some kids have other things to do after school. Some kids need to get home ASAP. The teachers and students all thought that the bus wasn't coming. A teacher told the bus driver that everyone thought that he wasn't coming and he just chuckled. The bus ride also wasn't that pleasant. Always really bumpy and makes me nauseous.

UPDATE:
My friend went on a school bus and it was late for nearly 1 hour.

Occasionally AT trains may get cancelled for various reasons, but overall they have been alright for me. Instead of paying $25/day parking in the city, taking public transport costs me $10. It also offers a fun walk to the bus stop and a relaxing reading time on the train.

Trains are always late on the western line and I am not exaggerating. They are a l w a y s late. And some get cancelled without notice but the train supervisors can't wait 5 seconds for someone running to get on. And from my experience customer service is terrible on the bus. Some bus driver once drived straight pass my bus stop with 5 students waiting and smiled at us. Way to go grown up adult. Good job on making students waste 20 minutes of their life waiting for the next bus. And some buses just don't come. No notification on the auckland transport app or anything. They just don't come. Overall, I recommend that you don't use Auckland transport if you don't need to, and if you have an important interview or whatever you're better off catching an uber, I'm speaking from experience.

The service either continuously runs late/too early or no shows on various routes. Rarely on time. The amount I have had to spend on uber or alternative routes in the last few weeks is a joke. The worst transportation system I had ever used across the world.

Expensive services with a lot of bad quality staff, makes taking the car or bike a lot easier and happier. There are a few nice and friendly staff members but its a terribly run service

Auckland Transport are out of control and are ruining Auckland for businesses and car drivers. They extend paid parking further and further and soon will demand payment for owning a car. Their so called public transport is a disgrace

Danny Devito: "I want you to hang up, call me back, and say the exact opposite of what you just said." Sooo...Auckland buses are frequent, reliable, and efficient; drivers are friendly; bus fares are inexpensive.....
I've had an experience of being threatened by a thuggish driver who made sure that I was alone on the bus. While we were making a report at the police station, another family came in who had been run off the road by a different bus driver.
Many, many times, the ferry buses fail to pick up their passengers. Apparently it's known as a "drop 'n' run". The bus may disgorge its passengers who are travelling by ferry across to town; but it will fail to wait for the disembarking ferry passengers. Actually that's not so bad. About 15-20% of the time, you're waiting at the ferry terminal for a connecting bus that doesn't bother to show up at all.
When you make a complaint about any of this stuff on the athop customer service line, they are polite at all times, god bless 'em. But nothing ever changes. Travelling by public transport in Auckland, especially buses; well it's a cr*pshoot really. And you need convenience, efficiency and reliability. Otherwise it's just less hassle to take the car.

Excellent customer service!
They were a great help!

Stop 8600 bus 295, can it ever be on time during peak hour? Is it acceptable that ppl have to wait for more than 45 minutes for a bus? Shouldn't it be better service to serve the public during peak hour?
Oh...peak hour, how could you expect it to be on time?!
Ok...then why even the real time board lies!Where
those rubbish info comes from? Where those buses that showing due in 10 mins, due in 5 minutes gone? Lost in Bermuda Triangle?!

15 September 2020. 10:30. INN bus. New Market. The bus didn't even stop after you wave at the driver. Happened to me 3times now.

Houses the head office of Auckland Transport, that moved from Henderson just last year.

Terrible reliability, often the scheduled bus never even shows up at all or is incredibly late. At least most of the time the drivers are really friendly and kind.

Also, some of the older buses are in terrible condition, belching polluting smoke, with cramped, dingy, uncomfortable interiors. These really need to be put out of service or overhauled with better access and interiors.

They once took money off my Hop Card, which left me stuck in Auckland Central, with no way home at 10pm. I asked for a refund and they never gave it back to me. Also one time my Hop card randomly stopped working when I went to go Tag on (there was money on the card it just wasn't tagging on) and the bus driver was really rude and said I had to get off the bus and wasn't aloud a free ride. Also another time, I went to go hop on the Bus at Albany Station and I was 2 meters from the bus and the driver closed the doors. He was still at a stand still when I looked at him and guested to see if he could open the doors. He looked at me and started driving off. I then knocked on the door, and he guested for me to catch the next bus???? super rude and they charge so much for a such a poor service.

On some days I take 3 buses to get from Browns bay to Parnell. NZ1 bus service has improved a lot as have been on this bus for 10years now. The double decker buses and more frequent service is good. There seems to be an issue with the Green 'Link' bus from Britomart. There needs to be more buses between 8 and 9am as they are sometimes 20mins apart and you have 20+people waiting for a tiny bus that has no space. More frequent service would be better for this link bus as Auckland continues to grow!

The Front Line staff I've interacted with across the rather broad range of Divisions that AT cover have been largely reasonable to deal with.

In the broader organization though, in terms of Getting Auckland Moving I struggle to convince myself that we are getting anywhere near the best value from our rates overall particularly given what has been achieved in the last couple of decades. Concerns include (but not limited to)...

- The amount of bloated bureaucracy, H&S shenanigans and excessive senior level salaries hamstringing development. It is well past Time to open the books and see where our ratepayer dollars are actually going.

- I don't know if this is largely AT's fault, their contractors or both, but Roadworks are often carried out excruciatingly slowly and the length often runs past even the worst case dates of estimated completion. Often I see equipment that is laying dormant for weeks, otherwise unable to be utilized elsewhere for much of the time. Efficiency I feel could be vastly improved. I'd say it costs a lot more in delays by dragging their heels rather than just getting the job done in a timely manner.

- There have been corruption scandals (Involving Jail sentences) within the organization and this I believe is indicative of a very serious internal culture issue that needs serious looking into and urgent addressing.

It was hoped that in the last Mayoral election that a candidate would pipe up and promise to actually have a good look into this organization and clean Auckland Transport up. Unfortunately not. To be honest, as a ratepayer and commuter, I am utterly exasperated and frustrated at how slow things are getting done in this city and seemingly without any valid reason. The progress towards Transport projects in this city has been nothing short of dismal... Scandalous in fact.

I've top upped my AT card for several times with websites,but always it took a one nights over times and now my bus drivers took a bus fares with cash 5.50NZD from City centre to North Cote (bus 923)and his name is cheers

Waited 45min for the outerlink by the Curran street stop when they re meant to come every 15min. Then have to wait down at Victoria park for another 20min. The most useless service.

Unbelievable that an online top up using a credit/debit card takes 72 hours to be applied. Every other online service accepting credit cards reflect payments made within minutes. Why is Auckland Transport so slow??

If you want to get to work on time and value yourself, please drive. I have no time for the trains and their unreliability - seriously even Indian with all their population are statistically more likely to provide a service regularly

Excellent transport service, northern bus is great, very frequent, efficient and comfortable. Staff very helpful. Also roads are very well marked and easy to use in Auckland area - very pleased! Best I have seen around the world

This place is run and operated by a bunch of senseless and bureaucratic goons! They never take the views of the public and all they know is to ticket people as a main source of their revenue.

It's really sad that Auckland hasn't come up with a world class transport system (not even NZ class!!). The Orewa/Whangaparoa feeder buses seem to NEVER connect to the City to Silverdale services and there is NO BUS STATION in the "Silverdale Hub" so everyone has to sit in the DARK and RAIN for an ADDITIONAL half an hour for a connection.
THAT's why people aren't using the feeder services!...what a joke!!!
People don't use their cars because they are in love with them, nor because they like sitting in traffic...there are just NO QUALITY alternatives.

Absolutely terrible customer service and response times.

All students in New Zealand deserve to get student concession!

1 star is too generous. If there was a no-star rating then that is what I would rate them. They are absolute rip-off and only see people as dollar signs.

I used to be an advocate for Auckland Transport (AT), but not any more. Auckland is the largest city in the country and one of the most desirable city to live in the world. But public transport system is terrible. AT keeps increasing prices without improving their service:
1. Trains
I am everyday train user and experience so many disrupts lately. AT stopped train services recently for maintenance but they still have track faults. Someone should be account for that! If disrupts happened so often in Moscow, the city would have been paralyzed. I am surprised that Aucklanders can tolerate such an incompetence and significant inconvenience. I am sick to accept apologies. Something should be done!
2. Buses
Buses timetable should be adjusted to trains and ferries. I come to train station and have only 5 mins gap to change to bus. Of course AT trains run late and my next bus in an hour (!!!). Ridiculous!!!

3. Mobile app/Boards
Is it so difficult to synchronize app and all information boards around city?

Generally the changes you made to the bus routes are completely inconvenient. In particular for those in the Manukau area, the new stop at the Manukau Rail Station is rediculous. It is a fair walk from the train stop to the Manukau shopping centre and for those who are elderly and disabled, these route changes can have catastrophic consequences for those who find it difficult to get around. You dont even have a shuttle service to help those get to the shopping centre. Its mean spirited and disgraceful.

Worst service providers ever. Kindly explain what is happening to the NX1 at 7034 bradnor every morning at 9.20am. It never turns up and just disappears off the app.

Once again left waiting for 45 minutes in the rain crammed in a tiny bus shelter in the dark with 9 other people waiting for buses that don't turn up. Misleading electonic signage that keeps saying bus is 3,4,7,2 minutes away but nothing turns up. Ive been here nearly an hour now..nothing. Absolutely horrible. Sad thing is this is normal for AT transport and they clearly don't care because nothing ever changes.

Did a hit and run on my car. If that's not a worth a one star review.....

The trains are comedy gold. Do yourself a favour, and install the AT app and marvel at how frequently train services are either delayed or outright cancelled.

Or there s the hilarity that comes when they decide to just remove train stations for totally reasonable periods of time (like the four years that Mt Eden station is closed for).

Reliable. Convenient. Affordable.

Those words all apply if you just ignore public transport and take your car.

Speaking of cars, Erin Hughes mentioned it, and it bears repeating that the Khyber Pass, Broadway intersection bus lane is a ridiculously transparent money making exercise.

Go, AT, go! Be proud.

Very unreliable services...trains not working...hop card system down...only in Auckland

Policies that are more interested in slowing Auckland down than getting us moving. Tempted there when I was younger and saw first hand they had more interest in making pretty traffic islands than working on traffic not to mention frivolous spending when putting up signs to say when buses were coming. Needs a clean out as more interested in needs of the few compared to the many. I.e. cyclists idiots (Auckland s weather is not suitable for cycling) and everyone else.

They recently relocated the corporate office of Auckland Transport from Henderson to Via duct harbour avenue. Almost all the Auckland Transport services are based in this building. They reception desk is so very helpful and kind staff. They take care of you and look after you so well.

By far, the worst transport agency i have ever dealt with. I honestly hope if there was any other transport agency available in Auckland, would have joined them in a blink of an eye.
Terrible scheduling, terrible planning, overpriced and awful service.
You guys should be ashamed.

- slow trains
- useless train managers (the dont do anything against anti-social behaviour/loud music)
- almost never on-time causing miss or near miss to bus connection.
- deaf, or pretend to be one to customers suggestions/complaints.
- too expensive. it is cheaper to drive.

Auckland Transport is by far the WORST Public Transportation in the UNIVERSE! 2020 For Everyone Else and Aucklanders are Still. Just Still........ Rail services, Bus services. What Services???

I'm A Daily 'HOPPER' Of This PATHETIC SYSTEM & Only 1 Word You Can Describe It UNRELIABLE!!!!!!!

Arrogant and out of touch, like much of our "15% satisfaction rating" Council.

Has anyone noticed the amount of Auckland Transport staff just lurking around Britomart all the time, just chatting. And why can't train managers do the odd checking of hop cards instead of employing inspectors. AT says they don't have money for this and that, like the CRL and other projects, and keep increasing prices. Its wrong, maybe do a review of staff before you starting increasing prices.

Unreliable and useless. Buses never turn up in any remote relation to the time table.See why and join the other million Aucklanders, buy a car and get to where you want to go, when you want to go, on time.

This morning after 8.00am I caught the 32 bus that comes from town centre and it goes to Sylvia Park, I was waiting for the bus at Kirkbride Road with another lady for it to arrive. I signalled the driver but he kept on going the lady then ran to the bus for it to stop. The lady tagged on and the man that was driving the bus yelled at the lady saying "EXCUSE ME ARE YOU ON THE PHONE OR YOU WAITING TO CATCH THE BUS" As we got on the driver immediately started to drive without waiting for either of us to sit down quickly, the woman stumbled at the back and he said something else. This has happened to me before and I understand bus drivers are just trying to do there job. But there was no need for that kind of behavior. If you could only be nicer everyday because we as passengers see you drivers first thing in the morning. We understand the struggle of having to go through traffic. Understand we are trying to get somewhere too.

world worst transport system you can't find bus or train before 5am in morning. you have to go by car and car parking coast in CBD it's too much. Also they got bus lane in central CBD not running in night (really low frequencies), still you can't use to make turn or stop for mate to pick up your mate other wise you will get ticket through CCTV.
if i could have make minus star i would have done it.

A worker stopped his vehicle stopped by the bus stop to replace the advertisement poster.

So, the bus driver just decides to switch lanes and ignore me flagging him down.
Then he turns around to look back at me as if he did not see me there at all.

Sir please, you have the high ground.
One of the least infuriating things I have to deal with AT.

I've received a fine 8 months later for a rego to change. I never get any ticket fine on my car so didn't know I've something to pay. NZTA gave a wrong adress to Auckland transport wich wich is a backpacker hostel I was staying for 2 weeks. I told them a long time ago when I change the adress but they never updated.
Result :
NZTA and Auckland Transport use a old system wich is not efficient at all. It will be time for them to grow up and use an email adress when they need to contact someone for fine, and not wait 1 year with extra fine to pay.
Actually I received the fine by the ministry of justice at my workplace, wich is unbelievable! So, why are they waiting so long if they have a way to contact me ? And I never give them my work adress so what should I think?
My personal answer is they don't care to help you, they prefer waiting until you get extra fines and later they contact you in case they afraid you left their country without paying the fines.
The advise I will said too is be careful with Auckland transport, they are THIEF, just here to stole money from people...

Got a ticket for parking at a side of a street with no parking signs or other visible restrictions. Took photos of the street in all directions proving that. Queried the ticket online and attached photos. After several weeks no come back (response should have been within 10 business days ha-ha). I sent a reminder and finally received a mail explaining that that was me who couldn t read the signs (what signs? where?) and that from there I could either go to court or they would get debt collectors involved if I don t pay. Unfortunately, I paid as I don t have time for all that, but regret of every cent that goes to this company from my pocket. Classical monopolist - what s the point of doing things well or be efficient if people would use their services anyway?

Terrible. 2 busses didn't show up for the only route that passes my street. Trains are always having issues.

I have no complaints, kept well informed, and have easily found my way round Auckland whether it is by train, bus or both.

At a commercial level, the most childish, incompetent and naive perspectives and decision making on, well, pretty much everything.

Western trains constantly are late or cancel and have issues with the trains. For $10 a day the service is terrible. Just today at New lynn station the doors were open for 5 seconds people still boarding and the doors shut on two people. The service has never been great and I dont even rememeber the last time I arrived into britomart on time.

The bus was never on time. And sometimes the bus just leaves without stopping at the station. Then you will need to wait the next one. I don't know what the AT is. Is it a government department which is supposed to service the public or is it a terrible monopolistic firm. And we really have no choice but to suck this?

Auckland Transport are beyond incompetent. I called their help line and was told the wrong information three times. When I called the forth time I was advised that I was waiting for the bus in the wrong place. The three people I talked to previously said I was in the right place, that buses came every 10 minutes and that the next one would come in 5 minutes. At this point I had been waiting for 50 minutes and had already called their help line three times.

No wonder people are reluctant to loose their cars and use public transpotation ....

Waited 20 mins at Sky City for the every 15 mins Inner Link to Ponsonby. Got as far as Vic Park then advised of 10 min wait while another Link went straight past. Pathetic.

AT has zero interest in keeping Auckland moving efficently. Multipl accounts of compromises to motorists and overall traffic flow for the sake of a poor public transport system which they profit from, along with fines imposed for rules they've imposed

Went for a bus ride and was offered some free coronas by a passenger suffice to say I declined but the deal sounds pretty infectious

Husband and I got pinged with three separate bus lane tickets on Khyber Pass within a couple of weeks, even though we ve lived and driven in that area for 5+ years and have never gotten a single one before. One was from driving in the left lane when it was NOT a bus lane, then you go through the lights by Danny Doolan s and it all of a sudden becomes a bus lane. (Must be for exactly 50m since AT are sneaky like that). So even if you re turning left on to Broadway, you re expected to veer off to the non-bus middle lane, then 2 seconds later, you need to stop and hold up traffic so that you can get back over to the left so that you don t miss your turn. I understand the concept of bus lanes, but instances like these are absolutely ridiculous and make zero logical sense - they re literally a ploy to make money, (and they have made millions from this). Despite this, their public transport remains terrible, which is why more people drive in the first place.

Absolutely shocking service. Crazy expensive. Waiting for hours for buses that never show up is regular. Wish I couldn't use the service, however it's the only public transport service in Auckland.

Would not recommend.

Unreliable, Bus services cancelled but no information given, rail services does not operate every second weekend, big hassle for commuters,

I am writing this again on 02/01/2019. This week AT at its best. Stopped train service completely. Making life hell for the commuters. They have been announcing due to major renovation trains are not running but no improvement done. The truth is when they see not enough people they stop the train services what a big improvement to their mindset. AT is main reason having too many cars on road due to their unreliability and every second week they stop
trains.

Another weekend and again trains are not running. Writing this on 18/01. Trains were just on tracks after 2 weeks long holiday and not running again on 18 and 19 jan. not enough people no train services. AT is on budget.

Worse customer service ever!! Asked a simple question about my permit parking regarding changing cars but using the same account as I have a new vehicle. All it required was a Yes or No answer and the response I got was "Sorry I cant answer that, but I will lodge an investigation and someone will contact you within the next 10 working days". Absolutely pathetic.

My friend and I were kicked off a bus as soon as we entered it today for no reason. We had already tagged on and tried tagging off but the driver wouldn t give us time to. Luckily customer service happily returned our money after hearing our recount of this experience. We don t know what we did to the driver but he was immensely rude. He kept repeating get out to us as soon as we got on. He told us to go to the front door after we hooped off from the back door (many people have hopped on from the back, so we thought it was permitted). Then as soon as we arrived to the front he closed the door on our faces and drove off. Ruined our day. Stars only for the Britomart customer service team. They were very understanding.

AT has been working outside our office for the past 24 months, they have no idea what public service is - when fixing a major transport route, one would think they would try to finish road work asap so as to cause minimum inconvenience to the public, not so, they took their time ever so slowly. when everyone is on holiday during Xmas/new year, you would have thought they would use the time to speed up the work, no such luck or foresight, their workers and subbies all go on holiday as well!! totally inconsiderate, inefficient and incompetent. the road works just drag on and on - the cost to tax payers and road users are enormous. what a useless organisation! the work is along Te Atatu Road in Auckland.

One out of three bus drivers are sarcastic idiots, not helpful at all to give directions.

Dispatch drivers to start their rout 7 minutes before timetable. Complaint lodged, never followed up and then closed without explanation a month later. Btw the buses are still dispatched 7 minutes early. Latest of many unpleasant experiences with this organisation. Shouldn't be allowed to exist.

Treating road user as CASH COW. Sometimes due to layout of road a driver inevitably and innocently drives onto a bus lane with no deliberate intention. Should have been given one "free strike". SICKENING

I was sitting near a guy who was eating what looked to be yogurt and cereal in a sistema type container on the train this morning. Another guy a few seats away made a complaint to the Train Manager who then relayed this to the passenger. I'm glad that passenger continued having his breakfast. He had a proper container that would do no harm to the train or passengers. Almost every journey in the afternoon I take home on the train, there are girls from Auckland Girls Grammar who are eating McDonalds, with their greasy paper bags sitting on seats, lettuce and mayo spilling out on the seats and floor, drinks sitting on the seats waiting to fall over. Nothing is ever said to them. Auckland Transport, If you are going to make a comment to one person, you need to make it to everyone. And to the person who complained, if you read this, was it really necessary or are you just racist.

Would not recommend, this is an overseas visiting friend s experience.

the school bus me wait for an hour and still never came. OMG

If Auckland Transport cant handle congestion on their own train tracks, how can we expect them to handle congestion on the shared roads?

Use at mobile and never turn up late to uni again! ...what?

Garbage. Purchased train ticket and train driver wouldn t open the door, left me standing there. So ended up being late for work.

Haven't used public transport in years I decided to give it another try, it reminded me why I don't use it. Back to fossil fuel and congestion.

Mostly interested in willfully ignoring meetings, and harassing motorists off the road.

Wish public transport was a priority of these fellas.
You have to be an expert delayer to work there.

Always cancelling trains, trains arriving late, and occasionally rude staff...very unreliable in my opinion.
Auckland transport needs to pick up its game.

Consistently unreliable. It's completely absurd how they have such a monopoly over the transportation services in auckland.

The most incompetent unprofessional and corrupt organisation!! Sorry AT but everything your organisation does is a joke.

Top up Machines don t work. Whole public transport network does not work.

Ticket for registration was given and towed and damaged my front struts which are now bent , total repair costs in excess of 1 thousand , said to renew your rego within 7 days and send in proof which was done nothing changed just a new letter from baycorp , cant get a lower review unfortunatly but my -5 star review from me

Unreliable, not very well priced and if you take any of the morning services EXTREMELY hit and miss. If I could charge them for the hours of work they've made me late for because their first services either didn't show up on time, didnt arrive at all or left a station/terminal 5 - 10 minutes early, I would! Better off wrestling with the traffic and the obscene prices of fuel. Ridiculously bad service.

I am currently on the (PC4615), bus 133, to Henderson at approx 1807hrs, and the Asian Bus driver almost caused a customer/guy injury. We were all waiting to get on the bus and I JUST managed to hop on the bus and the driver shuts the door on the guy behind me. He had been waiting the same amount of time as all of us and the driver said "I dont have time, I need to focus, if the door shut it shuts". What if he jammed the poor guys fingers or head as he was closing the door. The bus wasnt full so I dont understand why the driver would be such a unreasonable human being. What happen to customer service, respect, humility? If he had injured that guy, the guy would sue the driver let alone the company. Very poor customer service, very poor, very rude, careless and very disgusting. Should really review and look into this behavior, maybe some more customer service training. Also his comment raised some concerns, like 'he needed to focus', it only indicates he isnt confident at his job, therefore he shouldnt be driving at all. Focus on the road ahead and also the lives in his hands. Please address this behavior, cause the next time might not be so lucky!!!

With road works creating a gigantic obstacle course in the CBD and bus & low use bike lanes taking up half the major streets AT has increased their traffic wardens. Homeowners and business owners pay huge rates, car registrations, wofs, insufficient loading zones and then can expect to be ticketed several times a year. This is completely unacceptable and just plain wrong. Won't it be just more fun when more bike lanes go in? (sarcastic)