mambear17

Review of Auckland Transport

I am currently on the (PC4615), bus 133, to Hender...

I am currently on the (PC4615), bus 133, to Henderson at approx 1807hrs, and the Asian Bus driver almost caused a customer/guy injury. We were all waiting to get on the bus and I JUST managed to hop on the bus and the driver shuts the door on the guy behind me. He had been waiting the same amount of time as all of us and the driver said "I dont have time, I need to focus, if the door shut it shuts". What if he jammed the poor guys fingers or head as he was closing the door. The bus wasnt full so I dont understand why the driver would be such a unreasonable human being. What happen to customer service, respect, humility? If he had injured that guy, the guy would sue the driver let alone the company. Very poor customer service, very poor, very rude, careless and very disgusting. Should really review and look into this behavior, maybe some more customer service training. Also his comment raised some concerns, like 'he needed to focus', it only indicates he isnt confident at his job, therefore he shouldnt be driving at all. Focus on the road ahead and also the lives in his hands. Please address this behavior, cause the next time might not be so lucky!!!