4 years ago
We have just completed a cabinet install with AJ. ...
We have just completed a cabinet install with AJ. The cabinet install was completed yesterday and the granite install should be complete in approx 10 days. During the past few months of working with AJ, we were very pleased with the guidance received from their design professional who truly guided via suggestions and presenting options but in the end allowed us to make our own choices without pressure. The design professional was very competent with her knowledge of industry standards, product pros & cons and finding solutions and remained patient even though we took nearly 8 months from 1st meeting to install (our personal timeline).
In addition to being very pleased with the design team at AJ, we are equally impressed with the installation team. However, I have learned that the time frame identified for starting & stopping is subject to some variability. The cabinet install was complete on time but started 1.5 days later than initially anticipated. The install was complete within schedule but it did create for some anxiety on day 1 when we experienced a delay in starting I think AJ scheduling might include some buffer time.
As for the install crew, the initial encounters were of concern, both from a timeliness standpoint and from a personality standpoint. The team lead came in like a bat out of hell when he did arrive and gave an initial impression of recklessness. However, after a few discussions and the end of the work day, the following encounters were nothing short of outstanding. The team lead had a very outgoing personality that could be misinterpreted but if that could be perceived as a negative, it was definitely offset 10 times over via his professional skill set and ability to not only do what was expected but also the ability to adapt to the unanticipated situation too. This was not a team that kept the cleanest or most organized work area and at times caused concern over potential risk of damage to existing flooring but in the end, the team completed the job timely, avoided causing any damage, installed all cabinets with such great attention to detail that it was if they were installing them in their own home and thoroughly cleaned up. This team earned our confidence and recommendations for future projects; however, next time we might just ask them not to work so late into the evening, although it did get the install complete ahead of schedule.
Although the granite still needs to be complete, our view of AJ, their design team, installation team and team members working in the background have combined to instill a belief that the AJ team in its entirely, delivers value and exceeds expectations.