This is a finance company. I would imagine it is hard to get good reviews when you owe them, but as far as a business partner (I own a water company and they finance our customers), we are very happy with them. They have funded millions of dollars for us. Thank You Aqua!!!
Please do not waste your money spending on Aqua Finance water purifier systems .. costly and does nothing extra than low cost water purifiers... Do not even call them for enquiry .. you will end up buying it..
worst finance company I have ever used. do not use these people. even when you pay them, they never look at there records. I give them a O rating.
they have a 1 star because it does not let you give them a O rating.
5 stars based on my daily experience with Aqua Finance is my review! My name is Greg Kapitan one of the owners here at Texas Home Exteriors (THE) known for our famous Texas EZ Pay financing. I thought that I would take a moment or write a review of this finance company that we use daily.
When a homeowner signs a finance deal with this company and us, they get 100% EXACTLY what they signed for. Nothing more, nothing less! If a homeowner has a issue, they can call this company, and they will take care of their problem.
Here at Texas Home Exteriors, we offer two Texas EZ Pay financing options:
1- Yellow Rose of Texas Plan
1% Mo Payment & 4.9% Interest, Short-Term:
Payment Examples:
$10,000 Job X 1% = $100 per Month
$ 7,500 Job X 1% = $ 75 per Month
$15,000 Job X 1% = $150 per Month
With this financing plan option, the monthly payment will be 1% and the interest rate will be 4.9% for the first year. If not paid within the first year, the balance, for life of the loan, will have a monthly payment of 1.5% with an interest rate of 13.99%. Most Houston Texas area homeowners choose the Yellow Rose of Texas financing option if they are planning to pay off the note in a year or two.
2- Texas Bluebonnet Trail Plan
1.25% Mo Payment & 7.9% Interest, Long-Term:
With this financing plan option, the monthly payment will be 1.25% and the interest rate will be 7.9% for the life of the loan. The monthly payment factor and the interest rate will never change. This financing plan is like the Yellow Rose Of Texas as they are both simple interest revolving loans.
They (Aqua Fiance) are there to answer the phones after hrs as well as a service to us all. We have come to know many at Aqua by their first names and they are just like you and I. They are no different and just doing their jobs the best they can to help people.
I think that it is important to be fair about the financing industry as a whole. It is no secret that many folks are are not exactly thrilled in general with the financing industry. Lets face it, no one is thrilled with the fact that they have to pay a debt month after month. So being balanced and fair, I also found that Chase, Wells Fargo and many if not all of the other large financial institutions have the inherent low approval rating.
I have also found web page after page of negative reviews and reports on, all of the major cell phone providers, our elected leaders here in the USA and even someone that I and many aspire to, Mother Teresa. Having said that I publicly give this finance company a 5 star review. When the members of this company (just like here at THE) go home everyday, they did their best at their jobs just like you and I do every day! Thank you, Greg
PS, we have had many homeowners come back to us in gratitude for having a financing option to help they with their needs!
1.7 rating based on 89 reviews. Welcome to #90. This company, or lack there of is absolutely horrible. I usually only do this is a company is absolutely amazing or absolutely horrible, this one is far from amazing. Rude and disrespectful. Released my information without verifying whom they were speaking to. When told to stop talking about my account because you have not verified me I was lied to and argued with and consequently hung up on by a manager. Follow up call by their senior personnel went just the same. Difficult to pay them and website is not easily navigated. They do not answer call or return voice messages to set up auto draft. When you google how to pay them you get sent to a third party, unaffiliated and unauthorized, site. Payment is held for 2 weeks while you are harassed daily about payment. Told after the fact that they do not recommend their customers to use the unaffiliated 3rd party site that google directs you to. They do not refund you the processing fee when it's a known issue. The cherry on the cake is the rep told me, and I quote. "If it wasnt for aquafinance you would not have your water softner equipment." The most disrespectful thing I've ever been told by a company. Now I wish that I would have just paid cash like I started to, because this has been the worst credit building vehicle I have EVER used. If they were closer I would be in their office RIGHT NOW wishing they had the audacity to disrespect me face to face as they have over the phone. AGAIN, 1.7 rating guys.... Run RUN RUN !!!!
Again, owner... your manager told me "if it wasnt for aqua finance I would not have my water softner." Disrespectful and u professional. Also, untrue. I will pay off my loan this week so you get less interest from me. Also, I refused because your representative spoke without verifying my account even when I told stop and verify me. If you want to call me, feel free... BUT, you have a 1.7 rating , so your company is still worth less than the charmin I wipe my 5th point of contact with.
It s hard to get a hold of customer service, and when you do they hang up on you. I do not recommend this company at all. Please check your loan contacts, etc prior to signing anything. Here s your public service announcement.
Also, rates are much higher than market rates.
Bought a boat 2016, still paying on it. Fell behind during the pandemic and of course fees still racked up. Aqua Finance allocates your payment to your late fees first, the interest, so if you fall behind, you're never paying anything on it. I am in the works of talking to others and looking for me a lawyer. Made a payment in Dec to get caught up, then in January I paid every last dime that was due, late and present payment. I have a copy of my statement showing what I paid and that my new amount due was 0, until the new statement came out. When Feb statement was sent AFTER I was caught up and paid Jan payment also, they added a $350 FEE. I asked many times for them to remove it. Leanne stated it would never be removed and they would always apply my payments to that fee and never my actual payment due so I'd have to pay it. She was nasty and rude, over and over. We filed a complaint with BBB and never received and answer. We only asked that this erroneous charge be removed. They refuse. Statements don't lie..why add another fee AFTER I'm caught up, except for the fact that you want me never to pay this loan off. I will be talking to a lawyer to see if this way of payment allocation is legal and seeing if anyone else has this issue to start a class action lawsuit.
Horrible! Can t have a pymt. done without them charging extra fees, tried their automatic pymt system every month they would call to say that they can t get the pymt. They say one thing on the phone and they do the opposite on the system...they have VERY BAD CUSTOMER SERVICE I WISH I COULD RATE 0-10 with 10 being the highest...I would give them a 0.
A very honest review I hope. The good: I have had pleasant conversations with the customer service representatives and have had no issues. Additionally the website has been brought into the current century with recent updates. The bad: The problems about interest charged as stated by other reviews are very true however, though this is likely because its not a loan but a line of credit. As such, the biggest issue is improper communication from the companies that are using aqua finance as a finance company. Aqua finance as far as I can tell does not do loans, they do lines of credit. The ugly: I imagine that many people who get connected to aqua finance do not even know they are getting a line of credit and not a loan until all the documents are signed. It is what happened to me. as well this is not a fault of aqua finance as they are just on the receiving end of peoples anger after getting conned because it is where we are paying out money.
Got approved for a decent rate, customer service was always good, and I ve had no issues with them.
Aqua Finance, Inc. is a leading provider of consumer financing solutions for dealers and contractors in various industries such as home improvement, HVAC, marine, RV, water treatment and more. The company has been in business for over 30 years and has established itself as a trusted partner for businesses looking to offer financing options to their customers.
One of the key strengths of Aqua Finance is its ability to provide customized financing solutions that meet the unique needs of each business it works with. Whether it's offering flexible payment terms or providing access to competitive interest rates, Aqua Finance works closely with its partners to ensure that they are able to offer financing options that are both affordable and attractive to their customers.
In addition to its focus on providing customized financing solutions, Aqua Finance also places a strong emphasis on customer service. The company understands that the success of its partners depends on their ability to provide exceptional service and support throughout the entire sales process. To this end, Aqua Finance provides extensive training and support resources designed specifically for dealers and contractors.
Another key advantage of working with Aqua Finance is the company's commitment to technology innovation. With an advanced online platform that allows partners to manage their accounts in real-time, Aqua Finance makes it easy for businesses to track sales activity, monitor account balances and access detailed reporting data.
Overall, if you're looking for a reliable partner who can help you offer affordable financing options while also providing exceptional customer service and support – look no further than Aqua Finance! With over 30 years of experience in the industry and a proven track record of success working with businesses across multiple industries – there's no better choice when it comes consumer finance solutions!
aquafinance.com
