Adam Davis

Review of Aqua Finance, Inc.

Bought a boat 2016, still paying on it. Fell behin...

Bought a boat 2016, still paying on it. Fell behind during the pandemic and of course fees still racked up. Aqua Finance allocates your payment to your late fees first, the interest, so if you fall behind, you're never paying anything on it. I am in the works of talking to others and looking for me a lawyer. Made a payment in Dec to get caught up, then in January I paid every last dime that was due, late and present payment. I have a copy of my statement showing what I paid and that my new amount due was 0, until the new statement came out. When Feb statement was sent AFTER I was caught up and paid Jan payment also, they added a $350 FEE. I asked many times for them to remove it. Leanne stated it would never be removed and they would always apply my payments to that fee and never my actual payment due so I'd have to pay it. She was nasty and rude, over and over. We filed a complaint with BBB and never received and answer. We only asked that this erroneous charge be removed. They refuse. Statements don't lie..why add another fee AFTER I'm caught up, except for the fact that you want me never to pay this loan off. I will be talking to a lawyer to see if this way of payment allocation is legal and seeing if anyone else has this issue to start a class action lawsuit.