4 years ago
Appalling customer service. We mainly dealt with ...
Appalling customer service. We mainly dealt with Alyssa when we signed up to have our new website created. We were promised the world and short turn around times. What we weren't advised of, is that she in fact knows nothing about creating websites, and sends it all off shore. Every time we wanted something adjusted, it took weeks by the time she got in contact with some non English speaking person, and then tried to relay the info back to us. She commented that she was actually learning herself! Although we were extremely specific with what we were after in the first meeting, the cost kept increasing when these things were applied, and the overall project took months, rather than the 'weeks' that was promised. Apparently they no longer design (or pretend to design) websites, and it's no wonder when you read these reviews. Seems they not only burnt their clients, but also the web designers they employed! After spending thousands, they now refuse to offer any advice (even paid) and won't recommend someone else to assist us. Obviously they no longer have contacts that are willing to talk to them. Thankfully I have found a fantastic alternative! I would not be recommending this company to anyone!