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D
4 years ago

Use to be my home away from home, the staff is sti...

Use to be my home away from home, the staff is still amazing, play back 10%, it was my first time back after a bad experience back in August on my Birthday. So I'm sitting there playing slots, an elderly lady across from me playing, she pull down her mask to get a puff off of her inhaler, this very loud and disrespectful lady security guard told her "put you mask back on or get out, she example that she had just use her inhaler and was putting in up it up from using it, she said she didn't care pull the mask up or leave, so attempted to pick her mask up from where she dropped it when trying to us her inhaler, security told me I couldn't come and help, after losing over $600 and witnessing that,cash much as I love Ameristar after all these years as a member I was ready to call it quits

A
4 years ago

Stopped by to see the area, do a little gambling,...

Stopped by to see the area, do a little gambling, and grab a bite. The casino is small and appropriately themed as an old style riverboat. Staff is professional and helpful. The casino is also extremely smokey and the air smelled stale. During my visit, the area was under a boil water notice so didn't get to try the restaurants.

M
4 years ago

Got to my room and the door was locked open and th...

Got to my room and the door was locked open and there was a bag of cleaning products (large industrial use size) left on the door as to suggest that I'm supposed to clean my own room. The smoke detector was constantly beeping and the bed didn't have a sheet on it only the topper.

The staff were very understanding and friendly when I promptly checked out.

K
4 years ago

Had high expectations - too high. Our room was ver...

Had high expectations - too high. Our room was very dirty upon arriving - it looked like no one had stayed in it in since pre-covid. There was dust on every surface, handprints all over the wall....?, and dirt/grime on the floors. We were also placed in a room right across from the cleaning services room and were woken up very early in the morning by the cleaning staff laughing and carrying on very loudly (lasted for hours.) The room was also very stuffy - we believe the temp is set to not go below 70 degrees no matter what you may put it on. Bed was uncomfortable and chair looked soiled.

Only positive note is that the staff at the front was very nice upon arrival!

I would recommend spending a little extra $$ and staying at Margaritaville down the road.

t
4 years ago

Lost

S
4 years ago

My first trip to Ameristar, it is a must see. The ...

My first trip to Ameristar, it is a must see. The casino is nice, lots of live card tables and plenty of slot machines. There is a non-smoking area on the first floor and a really great bar on the 2nd. The buffett on the top floor overlooks the Mighty Mississippi, great views. Escalators to go from floor to floor and friendly staff.

T
4 years ago

This is a smaller casino but decent. There are a s...

This is a smaller casino but decent. There are a small amount of tables and a lot of slots. Slow to pay. Smokey as heck and after 3 hours of gambling not ONE waitress asked us if we wanted drinks. :/

M
4 years ago

Absolutely horrible customer service. Tried to ren...

Absolutely horrible customer service. Tried to rent a room and was told the system was down until 5 am. Asked if I could nurse my 7 month old in the deserted semi secluded lobby while we waited for the system to come back up and I was told they didn't allow that there but I could use the bathroom if I wanted to. Would you eat your dinner in the bathroom? Apparently their desk clerk doesn't know that my right to feed my child is federally protected. I will be contacting an attorney.

J
4 years ago

The hotel is beyond amazing. I got a two room suit...

The hotel is beyond amazing. I got a two room suite with the jacuzzi. My 2 year old thought the jacuzzi was a swimming pool. Good view. The room was very luxurious. I will stay there again for sure and it will be soon! Was definitely worth 200 a night

F
4 years ago

Ok

M
4 years ago

RV Park is pretty nice but it's a long walk to the...

RV Park is pretty nice but it's a long walk to the bathroom, the casino is ok and now has sports betting but they have a bar downstairs where you can't get anything to eat and a bar upstairs where you can eat but don't have anything to drink.

M
4 years ago

Not a bad place if you want to gamble have fun and...

Not a bad place if you want to gamble have fun and drink on the house. The only issue is all the smoke. It hard to breathe if your not a smoker. I wish there was a smoke free section but what can you do.

Ameristar Casino Vicksburg

Ameristar Casino Vicksburg

3.8