Be aware that this agency charges a $100 fee for cancelling a reservation for any reason at any time. This fee is not mandated by any any cruise line, it is this agencies policy to charge this fee. ASK about this fee BEFORE you give a deposit. Other agencies, and even the cruise lines, do NOT have this type of fee. Book elsewhere.
Beware of this booking company.
I have used them now 3x and 2 out of the 3 went without a hitch. 3rd times a charm?
As I had identically done the first 2x - I bought a cruise and trip insurance through their website. You check a box for trip insurance, it is added to your total - and you check out. Seemingly simple - worked the first two times, why not the third. The end result is basically this, if you book with them and anything goes wrong - you will be screwed. If you book directly with the cruise companies this will not happen. THEIR system had a 'glitch' that somehow caused me to not get insurance for this trip, when I needed it. My previous two cruises apparently successfully purchased trip insurance - and was not needed. I purchased this 3rd cruise exactly the same. I will leave you with a quote on some of their 'excuses'. Mind you the whole
ADC Rep: "I understand that your main concern is that our agency did not purchase your traveler's insurance properly. The system did not make your insurance purchase, and you were a sent an automatically generated email stating that it had not been processed (this email included all of your cruise specifics and also noted that the insurance had not been purchased). Yes, you authorized the insurance purchase while booking your cruise. But afterwards, you received notification that the purchase was not made. After a company advises you of a purchase failure, you can potentially make that purchase elsewhere with a different company. To avoid duplicate insurance purchases, it is our policy to communicate with our customers prior to attempting to reprocess the insurance purchase after the time of booking the reservation. In your case specifically, it appeared that the insurance did not process as a result of a processing glitch in the connection between us and the travel insurance provider. While we know now that you did want the insurance, it was equally possible at the time that the booking engine error could have indicated a false opt-in for insurance, which without communicating directly with you about your intentions, could have resulted in us purchasing insurance for you that you did not want. Whenever an error like this happens, it is best to communicate directly with the client before making any assumptions."
In further discussions ADC REP: "But we need to do so in a way that does not assume our clients' authorization. "
My E-mailed response- you guys keep going back to this authorization, you were given authorization. Your software failed. I get it in your mind I somehow selected I want insurance and please charge me, then your technology broke, and then I magically no longer wanted it and/or purchased it elsewhere. In my opinion ASSUMING that is the scenario vs ASSUMING you have authorization is crazy.
One seems MUCH more logical of an assumption - than the other. One was a defined choice and permission from a customer, the other is some sort of %.01 of the time scenario that had not been actually discussed or determined.
Simply put, I did what I was supposed to do on my end - AND had already successfully done with your company 5 months prior - but I got different results due to your technological errors.
Anyways I would recommend booking directly with a cruise line AND trip insurance. I am sure if the cruise line had an issue, and it was on their end that screwed up the acquiring of insurance they would help you.
Made my first trip reservation with them recently. So far, it's been a great experience. I can't wait to take my kids on this cruise!
Booked the cruise, checked in, got the on board credits and cash, had a great time and now back home. Would use again. No issues at all. Great vacation and price.
Easy web site. Good price. They were helpful when I called with a few questions.
I can't say enough good things about American Discount Cruises. I've been using them for years and they never disappoint. Great deals and a really fantastic team of customer service representatives. I've booked a bunch of cruises with them on their web site, as well as over the phone with their travel agents. Also booked a couple of all-inclusive vacations over the years.
I recommend them. Gave me a great all inclusive package in Mexico this year, after a very good cruise offer last year. My friend recommended American Discount Cruises to me and I am glad that he did. Figured I'd spread the word too.
Booked with them 4 cruises ,No problems at all and best prices .Thanks
Highly recommend these folks. Booked a Holland America voyage over the phone with them after looking on their web site and seeing some nice offers. The agent was very knowledgeable, took her time with me, and made great recommendations that I would not have thought of on my own. Now I just have to figure out if I have enough luggage for the trip!
I've booked online with American Discount Cruises and I've used their travel agents to walk me through. Both were wonderful experiences and you can't beat their pricing. They are always a phone call away to help whenever you need them. Great Travel Agent. I won't book with anyone else.
Just came back from my cruise. Booking with American Discount Cruises was a pleasure. Easy to deal with and great price. Going to start thinking about what my next vacation will be, and I'll certainly be reaching out to ADC to book it.
Made several cruise reservations with American Discount Cruises for years now. I always tell my friends about them. Very informative web site and always have generous offers.
Made a Europe cruise reservation with them and everything went smoothly. Thinking Alaska next!
This is my second time working with this travel agency and I love them!!! I work with Anne on both occasions and she is amazing. They are very organize and detail. I live in California and she has taken good care of me for both of my cruises. I highly recommend this travel agency. Thanks Anne you rock!!
If I could give 0 Stars, I would. I would NOT book with this company ever again nor do I recommend anyone to book with them! They absolutely messed up our vacation. Upon booking we selected trip insurance & THEIR SYSTEM had a glitch - it didn't purchase trip insurance for us, however, on our confirmation it clearly shows that we selected trip insurance!
Due to a weather issue & no flights leaving the area- we were unable to go on our cruise. They did NOT assist us in taking care of their admitted system glitch, so we got completely screwed.
They even admitted their system was to blame & it "should have" purchased trip insurance - but they had an error. So basically, we thought it was paid for because we had selected it upon check out & made our payment in full. The trip insurance however, somehow wasn t paid for (even tho, again, it was on our confirmation & our confirmation states we paid in full) and it wasn't. Their customer service has been appalling.
Not only were we completely devastated to miss our cruise, but we were unable to even rebook because they stole our money. Horrible, HORRIBLE experience. Don t waste your money, if you have an emergency- you will literally be lighting your hard earned money on fire by risking your chances with this company.
