Review of American Discount Cruises & Travel | If I could give 0 Stars, I would. I would NOT book...

4 years ago

If I could give 0 Stars, I would. I would NOT book...

If I could give 0 Stars, I would. I would NOT book with this company ever again nor do I recommend anyone to book with them! They absolutely messed up our vacation. Upon booking we selected trip insurance & THEIR SYSTEM had a glitch - it didn't purchase trip insurance for us, however, on our confirmation it clearly shows that we selected trip insurance!

Due to a weather issue & no flights leaving the area- we were unable to go on our cruise. They did NOT assist us in taking care of their admitted system glitch, so we got completely screwed.

They even admitted their system was to blame & it "should have" purchased trip insurance - but they had an error. So basically, we thought it was paid for because we had selected it upon check out & made our payment in full. The trip insurance however, somehow wasn t paid for (even tho, again, it was on our confirmation & our confirmation states we paid in full) and it wasn't. Their customer service has been appalling.

Not only were we completely devastated to miss our cruise, but we were unable to even rebook because they stole our money. Horrible, HORRIBLE experience. Don t waste your money, if you have an emergency- you will literally be lighting your hard earned money on fire by risking your chances with this company.