American Claims Management Reviews

I m giving one star because I have to. This is the worst company around. I paid into this insurance for months on a storage unit only to have my unit broken into and everything stolen. It s been nearly 3 months, no one answers the phone, returns emails or anything. This Savanna Loftis chick has got to be the worst insurance adjuster there is. But I m very aware of my rights and have all of my receipts, I m contacting my attorney as of Monday!

Automobile collision claim number 165 000 137 first reported April 11 2020.

May 11 2020: American Claims Management has demonstrated a truly shocking disregard for customer service so far. I'm wondering what factors could create a one month delay in processing and completing an uncomplicated claim by a company which states on its website

"Focused on innovative claims solutions, ACM is a third party administrator with a team of expert professionals. Our teams are dedicated to providing superior service and claims handling with integrity."

Here is a timeline of events at day 30 of the claim:

11 April 20 claim reported.

13 April 20 1244 pm call to Claims Adjuster: no answer.

14 April 20 call to Claims Adjuster 145 pm: no answer.

15 April 20 call to Claims Adjuster: no answer.

22 April 20 call from Claims Adjuster 213 pm: $19000 total damages, car is likely a total loss.

29 April 20 call to American Claims Management: no answer.

1 May 20 call to Total Loss Adjuster: no answer.

1 May 20 call to Claims Adjuster 1244 pm: no answer, voicemail.

4 May 20 call to Claims Adjuster 1250pm Claim # 165 000 137: no answer, voicemail.

4 May 20 call to Claims Adjuster 1255 pm: no answer.

4 May 20 call from Total Loss Adjuster 1257 pm: ACM has prepared and will email and mail copies of total loss documents to be signed and returned to ACM.

5 May 20 total loss documents not emailed, not received.

5 May 20 call to Total Loss Adjuster (emailed docs not received): no answer, voicemail.

7 May 20 call to Total Loss Adjuster 1116 am: no answer, voicemail.

7 May 20 call to Claims Adjuster 1119 am: no answer, voicemail.

8 May 20 call to Total Loss Adjuster 1120 am: no answer, voicemail.

8 May 20 call to Claims Adjuster 1121am: he will contact Total Loss Adjuster and have her resend documents and/or contact me.

11 May 20 no documents received.

11 May 20 call to Total Loss Adjuster 1027 am: no answer, voicemail.

11 May 20 call to Claims Adjuster 1029 am: no answer, voicemail.

Excellent service. Had water damage in a storage unit causing a bed to get moldy, Abby dealt with the claim and we had a check within a week

I have never seen any insurance company representing a major conglomerate with an aggregate review score of 1.5 stars! We responded quickly with both calls and emails regarding our Vail Epic Pass refund request (ACM Claim 234037808). No response, other than canned form letters. I understand that California is one big soupy hot-mess, with the exception of the Lakers and Dodgers, but this is ridiculous. Other reviewers are correct about the answering service acting as cover for ACM adjusters that don't answer their phones. Please, just acknowledge the emails so that we know that they haven't been lost in the Carlsbad Caverns ether!

Very careful I do not recommend them I had an accident with an insured of them and america claims management that happened in December 2017 and right now they do not want to pay me they want to force me to sign a document against my will I do not recommend this company not pay so be very careful

I had a great experience.
At first I was very concerned, my storage unit got burglarized and thought going through the claiming process would be painful.
I immediately filed police report and the claim online.
A few days later Cynthia started the process and requested all the necessary information to start the investigation.
She got back to me and communicated through email, phone call, and mail. Even though there was a slight hiccup, but I honestly thought it was reasonable as I would imagine the world was fairly crazy during the past few months. They must each be dealing with lots of work each day.
Patricia who later emailed me letting me know inventory form was reviewed and check will be issued, was also very kind and informative.
I also liked their automated voicemail and text message - that ensured me things are processing and I wouldn't need to call them to confirm status.
The entire process took slightly over 1 month for me, which seems fairly reasonable. Initially I was afraid it would take several months.
Be patient with the adjusters. I understand it must be challenging to deal with hairy situations and occasional angry customers.
Thanks Cynthia and Patricia!

This is absolutely the worst company we ever have had the displeasure of doing business. We wanted to go to Breckinridge over the Christmas break and so in early September I got reservations for lodging at Beaver Run, reserved ski s at Christy Sports, and got four 3 day ski passes from Vail/Epic. The ski passes came with their travel insurance they call Epic Coverage. Looking at all the things covered makes you feel secure. At the end of September I got summonsed to Jury Duty to run from beginning of October thru the end of December. Jury Duty is specifically covered and so I had the fun chore of cancelling all my reservations. Christy Sports, no problem. Beaver Run cancellation, no problem. Went to vail/Epic Ski Pass website to file a refund/claim request for the $1,300 they charged for 4 passes.

In summary, this claim company will tell you your claim isn t eligible and do anything they can to not honor their word. But don t give up, if you re really eligible, it may take 4+ months, 15 emails/phone calls with no response, a dispute with your CC company (if your lucky enough to have used credit), a complaint the the Better Business Bureau, and finally getting the state attorney generals office involved to get what should be a simple claim against their coverage policy. If you are unlucky enough to get assigned Kiara Jimenez or her supervisor Maureen Seifert, you will have an especially fun time since they will not ever answer their phones or return emails. Kiara Jimenez denied my claims thru a letter (stating no proof) even though I sent them a signed letter from the courthouse stating my Jury duty to both her and her supervisor.

But lucky for us, consumers have their states attorney generals office that can help guard you against companies like this one. Yes, you can get your refund even if they tell you it s denied. You might have to bypass ACM and deal with Vail and your state s attorney. Google limits characters on their reviews so I had to summarize. If you re interested in the details, go check out my review on Yelp.

Same as everyone else. No call back from my adjuster or her supervisor for 3 weeks and counting. Ive left numerous messages. I bet there right on top of it if THEY don't get paid. 0 out of 5.

Horrible, spent 4.5hrs and have gotten to no one live. I will be changing my carrier...This is BS....

only gave them a 1 cause I couldn't give them a zero. This company is garbage and NEVER use them for anything. Do not use them for insurance ever.

I hope no one ever has to deal with the company again for any reasons what so ever they take their sweet time getting stuff done and then you practically have to hunt people down to get answers they give you unrealistic time frames I was told it could take six months to a year for a claim to be settled mind you all I had was a simple collision claim noting else now I'm told the claim is being investigated and could be months before anything happens they have poor customer service they don't return phone calls and they project attitudes upon customers and make it seem like you are in the wrong if your insurance agency uses this company for claims please please please see if their is another way because these people will give you the run around until you're dead

Be careful you will never hear from them. They love to send a letter but won't bother answering the phone. We have called the supposed direct line of Robin Lemon our claims adjuster and have not heard back. This has happened twice now and last time we had to call her manager to even get a call back. You're better off going with anyone else. This company doesn't care and will leave you hanging.

Horrible company. I have coverage for my storage and I truly wish I had another option.

It seems to be common. I did everything they asked, worked around them, and now after stating they would take care of my injury for life instead of a settlement, they are now saying not their problem.
Well guys, your mistake is dealing with someone who takes excellent records and maintains them.
Now you get to send me all of your records and they will be given to an attorney......shame, all I was asking for is proper medical care and now you want to go legal and the state insurance commissioner, remember,it was your decision we have to do it this way.

If you ever have a workers comp claim with these people, just get an attorney immediately, don't hesitate, its the only thing that will work

I can t get ahold of anyone for my epic pass refund. I have eligible reasons for a refund. I have spent countless hours waiting for someone to pick up.TERRIBLE

Hands down the worst service I have ever seen. I have called countless times over the last month and still haven t heard a word back

If I could give it a zero I would. The adjuster Araceli martinez is rude and unresponsive. Her supervisoe Daniel Toscano is unresponsive as well. I have did everything that I was suppose to do and they have the police report and have yet to schedule for my car to be fixed. I am resorting to contacting my attorney. Her rude response and unwillingness to keep me updated either via phone or email is unacceptable. I was never rude to her but to be treated like I was a bother for wanting my car to be repaired was unacceptable.

Dealing with ACM for more than a year on what should have been simple hail repair turned into a complete nightmare. They under priced our claim by more than 50%, and we had to battle for every dollar. Representatives from this company routinely missed deadlines, did not respond to emails/phone calls, and misled us at every turn. Their approach from day one was clearly to pay out much less than what we were owed for our claim. We produced every piece of proof and paperwork they requested, but there was never reciprocity. Our case finally went to appeals... at which point we soundly trounced this company with overwhelming evidence of everything ACM had gotten wrong throughout the ordeal. Their initial (insulting) settlement offer of $24,576 ultimately became $65,000 after we proved our case. Yes, a $40,000 difference!!! It boggles the mind that a company like Geico uses this one to underwrite property coverage. We were so naive to trust the "bundle and save" sales pitch. American Claims Management is not a company to be trusted; not a single employee that works there - especially Rick Saucier! We found out firsthand why their current customer satisfaction rating is so pathetic. Check out BBB, Yelp, etc.

Hi,
I have been waiting for 2 months now on a home claim. I received one letter dated 08/05...nothing after that. I have made phone calls and sent out emails but no response yet. As your customer shouldn't your team be reaching out to me? Its been a frustrating process.

FRAUDULENT COMPANY! Beware they refuse to pay valid claims. Attorney agrees but now litigation will be required. Are the going bankrupt hence no claims paid???????????

Horrible company that lies. Filing official CA dept of insurance complaints today against the company's license and two employees licenses due to their actions.

I have 14 years of experience in the insurance field in property, health and life. Both in service and in management. I have never dealt with such a horrific service in my professional experience or personal. I am appalled at the lack of communication. I had a loss and filed a claim. I have six documented calls with voicemails to adjuster Marissa scott and three unanswered emails. One unanswered call to her supervisor Ms Morales. Two calls to customer who tell me all they can do is forward me to the adjuster.

It is outstanding that this company is allowed to provide insurance.

I have been calling my adjuster for a month as well as her supervisor. No one will return my call regarding my claim to my storage unit and the only email is the auto-generated. I am calling the BBB today to report this company for fraud.

I have not spoken to anyone they answer and they won't call back claim adjuster hayman why I have I never talked to you nor will you call back its been 2 weeks when I was told 5 to 7 days ....do I need to call a lawyer and get them to contact you?????

EpicPass is using this as company managing refund claims.

I have tried to reach them via phone several times and never got thru to my adjuster Kiara and was not able to leave a voicemail since the mailbox is full. The email responses are automatic and never personalized to my case and status. My claim is with them now for 2 months and there has been zero communication about when to expect a refund nor are my emails answered and handled - only getting automatic emails back.

Never had such a bad experience as a customer, this is by far the worst dealings with customers I have experienced so far and is hard to top.

Very unprofessional conduct. They treated us like second-class citizens. No thanks to the Moralez girls, mother and daughter that work there, we were victimized a second time when they took over on our case. Our storage shed was broken into $1,200 with the stuff was missing, they gave us six hundred and some odd dollars for it such a shame. When I registered my complaint Jody just sat back and laughed. Sitting high on the hog hope you can sleep with yourselves ladies

My vehicle was stolen, the suspect was detained. They paid for bodily damages however there were mechanical issues that stem from the theft. The individual took vehicle on high speed chase. The adjuster said they will not honor my supplement as the mechanical issues were not related. I use to be able to go up my garage now my vehicle does not get enough pressure to go up a hill however that's my fault. The adjuster won't even give me appeal information

I ve been working with them since November 2017 to get a claim resolved. It s mid February 2018 and my claim is still pending. I can never directly speak to someone. Countless voice mail messages and empty promises. Even if you call to speak I management they dump you to voicemail. They said that they in waiting on an engineer report which has been pending for over two months now. Please don t go to an insurance company that uses this third party. The customer service and experience is horrible

I've had the misfortune of having to call the receptionist of this location twice to get through to a department and she is the most rude person I've ever had to deal with over the phone. She cut me off in the middle of my very first sentence on both occasions and of course, transferred me to the wrong department. Someone like that should not be working in position that deals with people.

This company sucks no one ever returns your call or responds to your emails. I have been dealing with my claims for over two months now and Alexa will not respond . I have literally called every extension and left messages to try to get some sort of assistance and nothing they should be out of business. How is it you pay for the insurance and when you have an issue you get no resolve ..

ACM... look at your reviews. What do you think of this? It is pathetic. Obviously something needs to change. Dont you think? Whoever is running the show over there should probably be somewhat worried...

I called on December 29th about me not being able to use my Epic Pass due to COVID-19 reasons. I was promised a month ago I would be getting in contact with my agent Evan Jones. I have left him multiple voicemails and still no response. The insurance you purchase with your Epic Pass is worthless, getting a refund is impossible. Very unprofessional and lack of knowledge on how things work.
Claim#:234022573

They won t call back. I need my workmenscomp payments. But they never answer or call me. So I finally got a call today just like the owner said I would now I finally feel like it s moving forward. Thank you

this is the worst company to deal with, I have never experience such poor customer service, not helpful at all , especially the underwriter. I had to talk with managers to get any results .

From the beginning, the adjuster continually interjected her opinion. I really just wanted her to process my claim and advise what would and wouldn't be covered. Maybe I am just from a little island called Oahu, but here we help and love everyone! Apparently, the adjuster needs to adjust her attitude. She couldn't even be a bit nice to provide my claim number. ACM has made a difficult situation and time even more unbearable. Thanks (with sarcasm). Oh and I forgot to mention that this will be reported to the BBB and RICO.

I filed an insurance claim through Extra Space storage in early October. I have Alexa Uruchurtu as an adjuster. She is absolutely despicable. Never returned calls or emails. It has been over two months and she hasn t responded to messages about the status of my claim. I contacted her supervisor Ms. Morales and her supervisor the vp Maureen Seibert. Not one of them contacted me back. It has been over three weeks since I left voicemails. Pathetic insurance company and now I have to file a complaint with the board of CA and the BBB. Nasty individuals who think they re above returning emails or a phone call. Claim ESPR063227. Enjoy your 1 star review. You earned it!!!

HOW MUCH WAS THE CHECK? If it wasn t the full amount of my policy, I m disputing it.

I end up playing phone tag with them I call and call I get no return calls or even an answer. They can email but not answer a phone call. Horriable

If I could give zero stars, I would. We are going on month five of no returned phone calls regarding our insurance claim, which needs adjusted based on what was originally estimated. I've been very patient and understanding considering we are in a pandemic. However; this is totally unacceptable, plain disrespectful and overall unprofessional given the time that has now passed. I can't believe we are paying for this poor service.

I ve been trying to get a settlement for 5 months! They told me It would be in the mail but that was almost 4 weeks ago! My adjuster won t answer any of my calls or emails. I don t even know what s going on! This is so unprofessional! I don t recommend them at all!! CLAIM # 160000274 FIGURE IT OUT!

This is without a doubt the worst company that I've dealt with. They are unprofessional and unresponsive to calls/emails. The claims adjuster just mails out letters but doesn't bother to answer back calls even though there are time sensitive issues.
Please, stay away from American Claims Management Inc.

I received a letter from American Claims Management Inc earlier this week and have tried to contact Robin Lemon, my claims adjuster, but she hasn't returned my calls. What's worse is this isn't the first time I've had this exact problem with Robin Lemon.

My claim number is: ENICA037231
For Guadalupe Hernandez and Reuben Hernandez for an Auto Collision Claim.

The worst ever company you can ever imagine. Doesn't seem a genuine company to me, seems like a scam. I have clicked on one star because it wouldn't let me post otherwise.

Worst people on earth. Better business bureau needs to shut them down

Worst company to make a claim on if you are injured in any kind of way.

The only company that did not issue refunds to covid 19 crisis. the ONLY company!!

TERRIBLE INSURANCE COMPANY IT IS SO DIFFICULT TALKING TO SOMEONE. NOBODY WANTS TO HELP YOU AND EVERYONE SEEMS CONFUSED. I HAVE TRIED TO CALL MY INSURANCE AGENT- NO ANSWER, IVE TRIED TO CALL MY CLAIM REP-NO ANSWER. I CAN MATT THE SUPERVISOR- NO ANSWER. TERRIBLE CUSTOMER SERVICE.

This company does not seem to care about their customers whatsoever. My fiance and I had to unexpectedly move back home due to a family medical emergency and just received a letter stating that this does not qualify as a valid reason to get the fairly expensive ski passes we purchased refunded. This amount of money would be able to help us get back on our feet as we are struggling to find new jobs and a new place to live all while dealing with the stress of our family member and assisting with their needs. There is no point to having an option to purchase insurance through this company and be falsely informed that you can receive a refund for medical reasons if you still go through the process of completing forms and getting the necessary documentation only to have them deny you in the end. Such a horrible experience!!!

If you have an accident, pray that the other party is not being represented by ACM. She had opened a case on me and had requested that i send in an estimate. I then had my travel trailer in the RV repair shop for 3 weeks before the claims rep returned my call and emails. The service mgr also emailed and called her a number of times during this period. He sent a quote and photos of damage. I even marked URGENT in the subject line. The only reason she got in touch with me was that i called her supervisor and he had her contact me. The email contact she made after that denied my claim. I believe that the claim should not have been denied and have asked her to explain the appeals process to me. I am not expecting a speedy response based on past experience. I would not recommend this company to anybody.

My experience with American claims management was great. I just wanted to say, Cynthia Cook made everything so easy and fast. I submitted a claim after finding water damages in my storage (Extra Sapce). I send Cynthia everything she request and in a week I received my check. Thank you ACM and a high five to Cynthia Cook!

I want to recognize Ms. Alexa Burgos and Cythnia Cook for their amazing, outstanding customer service. Alexa walked me through the process and expeditiously completed my claim. I thank you so much for your help during this process!!

The WORST company and the WORST people work there. My unit got damaged due to the water pipe burst in upstair neighbor and we filed a claim with the insurance company. The incident occurred in November and we couldn't get in touch with ACM until February. We called them several times and they were very irresponsive. We finally got response from Rachel Green and James Headley and they both told us they would help us to cover the expenses caused by the water damage. They wasted our time and weeks later they told us they will not cover any of the expenses. This company is the most unprofessional company and they definitely don't care about people.

THE WORST!!! THIS COMPANY will get sued. Robin lemon, matt and Susan i will be calling corporate for your terrible service.

This company is a joke and should be not business due to the awful customer service, incompetent, and unpassionate people who work there, especially by an insurance adjuster named Anita Lopez. She completely hung up on me when I needed help on explaining my situation and especially when ACM is not in Hawaii. GEICO contracts these jokers from Hawaii and has no remorse. They're just looking into making money on unclaimed cases and that's how they get their business. This company should be investigated by the BBB and Government of Labor laws and business practices. GEICO is also not all that is meant to be and I will be filing complaints. Moving on from these bad businesses in the USA. If someone from the government can keep these people under their radar, I'd strongly recommend it.

I have been trying to talk to someone about my refund request for a Whistler pass since November 19th it is now January 4th. I was given two numbers to contact one has a full voicemail and the other has yet to answer. I have received my claim number but nothing since then.
Very frustrating.

I filed an Epic Pass ski claim with the company at the end of December 2020, and have not gotten any communication about my claim besides auto responder emails. My claims adjuster's voicemail is full and cannot take messages for the last 6 weeks. I have gotten no response or update at any point of this process. I finally talked to a rep 2/17, who told me they would "escalate" my claim, but I have still heard nothing. The customer service is ridiculously bad. I hope Vail finds a better vendor for their pass insurance next year.
My claim # is 234023118, for John Fuller and Melissa Fuller
******** To the company: if you want to respond, please provide you complete contact information, as your previous request for me to PM you did not include any details on how/where to send a PM *************

THIS COMPANY NEEDS TO BE SHUT DOWN IT IS GOING ON 6 months AND MY AUTOMOBILE CLAIM IS STILL NOT FINISHED!! I WILL BE FILLING A LAW SUIT!!

So everything was going fine until I realized the 15-20 business day to process claims was a week ago so I emailed my claim adjuster Cynthia Cook and she sent an email back saying they have a lot of claims so I should get a call a week later which is this week. I didn't hear from anyone and decided to email Cynthia for the processing centers number and I get an automated email for what I called for last week. First of all, I don't appreciate the automated email all of a sudden like she is bothered I have questions about my money! Second, that is unprofessional and what is she an adjuster for if she doesn't want to get emails from the client? I called the phone number and asked for her supervisor who is Joanna Morales and she was rude too, cutting me off every time I said something and defending the automated email saying she told everyone to do that. Which is stupid because it hasn't been there until Cynthia was obviously annoyed I was asking about the process and she never had this before now! Joanna started saying she has never had a complaint on Cynthia and I told her I don't care how many she hasn't had this is my complaint and that's insulting to defend her behavior! She sarcastically said "I'm sorry you feel that way "! So I asked for her manager who is Marine Siffers and left her a voicemail. I am waiting on her response. I will never use this insurance again and beware of their bs! The purpose of documentation is to follow it, so it is not efficient enough to tell someone it's been over the time in the paperwork but oh well with no estimated time then responding with automated emails! They won't get another dime of my money!!!

My Storage unit at Extra Space was burglarized and I filed a claim back in November. I have left numerous messages for Marissa Scott and sent emails. I received one email back from her in December stating she was waiting for the police report. I was a Police Officer for 31 years and the last 10 was as a Detective investigating property crimes. She also told me if there is no sign of forced entry there would be no claim. How would she know there has been no investigation. The patrol officer takes a statement and that was it No investigation has been done other than the manager at the storage place finding the video of the suspects taking my stuff. Suspiciously I was not allowed to look at the video nor have they looked at or asked to look at my locks that appear to have been picked. I was also FORCED to purchase this insurance at Extra Space. Sounding like an inside job to me . As far as the Police report request, Covid or no Covid there is a such thing as a California Records Act Request which states the police department has 10 days to produce the records in question, in this case the police report. Its been almost 3 months. No email response, No phone calls returned NOTHING! Looks as though I may have to get an Attorney.

Claim #ESPRO65201 AS PER YOUR REQUEST

Won t use this company again! I paid insurance for lift tickets and was told I could get a refund once I found out military rates were much cheaper. Five to seven days later, they still hadn t called me back. We finally called them and were told we would not be getting a refund and there was nothing they could do even though one of their other agents had already told us our claim was in progress.

Horrible! Roofer has waited since July 6th for payment of my home repairs. It's August 26th.
They over depreciated my new porch and fence that were damaged.
Good luck reaching someone by phone. They NeVER call back-- like EVER!
Even left messages for supervisors with no call back.
My checks that were issued are short well over my deductible.
Very poor company!
They are treating people who's homes have been damaged with no timelines or professionalism.

The worst, I usually cannot reach them. I had an accident last June, I didn't receive the deductible. I'll definitely change my insurance

Since March 2021 we have been chasing this company to appeal a denial of a claim that was issued erroneously. (ACM stated our claim did not include documentation that we do, in fact, have.) We have called 7 times, and 7 times we have been told we will get an "expedited" call back within 72 hours. No one has ever called. No one has answered multiple emails. Here is the issue in detail: We made a claim to refund EPIC ski passes purchased for a trip to Vail Resorts in Dec 2020. The night before the trip, my mother-in-law (who has dementia) had a stroke. Obviously we could not take a family ski trip under these circumstances. My husband is her designated health-care surrogate and legal guardian. He is the only person legally authorized to make decisions about her health care. Our claim included all documentation requested, including a statement from my mother-in-law's physicians substantiating the details of her illness. Our claim was denied because the adjuster (Marcia Pena) stated that our application did not include documentation proving that my mother-in-law lives at the same address as my husband. In fact, we have multiple documents to prove that she does share our address. My mother-in-law has not recovered from the stroke, has suffered additional strokes since December, and currently is in home-hospice care. The mental and logistical strain of caring for an aging parent with dementia in a debilitating physical state is exacerbated by the frustrations of dealing with ACM. For months. No one can confirm that our appeal is even in the system. This is unconscionable.

UPDATE: I suspect the owner response is an automatic, canned reply. It offers no link or phone number to supply our claim number, which we have provided each of the seven times we called before.

After reading these reviews I was scared. But like any claim dealing with insurance it is a process. You must also do your and of the deal, they don't hold your hand. I would of said nothing good and made a false review if I had not followed through. Other than that these folks did and do EXACTLY as they are supposed to....their job. Thank you savannSa and Joanne. I hope now to replace my items and enjoy them. Thanks again

BEWARE! If you've done your research, you need to be warned. There are thousands of complaints and some ongoing lawsuits regarding the falsehood of this insurance company and the agreement they have with Vail Resorts and the EPIC pass. In October we planned a trip and 4 days before our January arrival, Summit County changed their lodging regulations and our rental home canceled our reservation. Our state then issued a stay at home order. These are reasons advertised as insurable. The entire trip was limited to those days due to our kids school schedules so we had to file our claim with ACM Insurance. No matter how much documentation we provided they continued to DENY THE CLAIM. I began to dig online and discovered extensive history of lawsuits and claims. There is no evidence of ANY claims ever being paid out. This business practice will continue to go on. Do your research and be aware.

I am beyond furious with the service (or lack thereof) that I have received from ACM. I am in the process of trying to get a refund from Epic Pass due to COVID-19 travel restrictions. I have called, e-mailed, and filled out the proper forms on their website and have heard nothing. I was able, one time, to get through to a customer service representative and the man I spoke to was unprofessional and didn't offer any help. I was told I they would get back to me and of course they never did. Absolutely awful service.

The most horrible company I have ever dealt with. They don't care about their clients. They don't pay their claims and look for loopholes to get out of it nor do they answer calls or return messages. I hope Geico reads all their bad reviews and kicks them down the road instead of farming out their policies to this company which is soiling Geico's name immensely. If my claim isn't handled they will have a lawsuit on their hands.
Update ****The response from American claims management is false but that's to be expected. My claim was not below my deductible and furthermore they don't even know who I am nor have they reached out to find out. I have never supplied my claim number so now they are just lying and I'm glad they did because the screenshot is going straight to an attorney.

My restoration company works with various insurance companies, and American Claims Management is the worst in the business. Most recently we were awarded an insurance payout back in July of 2019 and the claim still hasn't been paid. What they are doing at their company is fraudulent and illegal. I'm flying across the country to address their C-suite a last ditch effort to settle the claim.

Not sure what I was paying insurance for, I paid into it for years. What they said they will cover is basically the responsibility of extra space storage liability insurance. You can still have the same coverage and not buy this insurance because your damaged property should something fail on the building will be under the liability of the insurance that Extra Space Storage pays for. It seems you are essentially paying for Extra Space Storage liability insurance which they should be providing for you regardless. They denied my claim for the accident because "the pipe didnt just randomly burst" Which had that been the case I could have not been paying all this money into the insurance company and still would have been covered under the storage company's liability insurance. For the amount of money I was paying every month for this insurance policy I could have gotten a much better insurance policy from a different company.

Thank you for calling me, I still havent received the email that was supposed to be sent to me yesterday morning.

They NEVER answer their phone. If you leave a voicemail it says they will call you back within 1 business day. They never call you back. It took me from October 2015-May 2016 to finally settle and close out a claim. It was a pain dealing with this company.

Property from my storage unit at Extra Space Storage in Ventura, CA was stolen and because my lock is picked rather than forced entry, my property loss is not covered! What is the point of paying for your insurance?! I mean honestly I pay for the insurance and expect to be insured. This is ridiculous! My property was stolen period! The police report clearly states burglary yet I am not covered for burglary...explain that logic to me?! WORST Insurance company. Potential customers beware!

This is my first Google review ever because I normally don't care enough but this company is truly that horrible at what they do that I have time today. Basically, their strategy is to ignore customers for as long as it takes hoping the customer gives up in the pursuit of a refund. That strategy is very transparent once you read the eerily similar stories to mine in the other reviews. It truly is sickening to read these reviews and realize they are ripping off so many people who paid for their coverage and have a legitimate claim for a refund.

Like others at the start, my claims manager, Evan Jones, reached out to me in a timely manner requesting my doctor complete a form so he can then verify and process my claim. I returned the completed form within a week. After I sent the form on 12/15 I have not heard a word from him or his manager Kiara. The "customer service" number on Evan's voicemail is a third party vendor that can only tell you if your claim is still open or not and the adjuster's manager contact info. The manager will also ghost you. It supports ACM's strategy for them to have a third party vendor collect calls and get yelled at. The folks from customer servcie have no power to do anything as they dont even work for ACM. They dont even know the contact info of anyone there besides the 2 names associated with your claim number (Evan and Kiara in my case) Their purpose is to take the heat and be a dead end then ACM hopes you will eventually give up trying. I have left 10+ voicemails and countless follow up emails. Both Evan and Kiara both have full voicemail boxes so you can't even leave a message anymore.

ACM - I hope you see this. You all are stealing money from every day people who paid extra for your coverage. I will not give up and I look forward to speaking with Epic Pass about the service provider they decided to partner with. I'm sure the Epic pass customer experience team will be very interested to hear my story of a long time season pass holder. I can't wait to refer them to this review section! Plenty of stories to go off.

Horrible service that flat out lies to their customers. What was the point of purchasing lift insurance if they would not provide refunds for trips being cancelled for Covid-19? Really?

We did not fly to Colorado, we will obviously not returning this year. My father has heart disease and obviously we were not going to risk a trip, and then two days later after cancelling, the resort closed anyway.

The company apparently has no interest in proving any refunds of any kind and does not care about it's reputation.

They get one star because I can't give 0 stars. My car was hit by one of their policy holders, minimal damage just a mirror, which they pretty much refused to fix. They have the rudest adjustors and supervisors. The two worst by far were Michael Roundy, who stopped working there at some point and I was never informed, so emails and phone calls to him went unanswered. And William Weston( a supervisor) , who told me that they would not pay to put a new mirror on my car because I didn't have a new car. My car was hit in January and I am still currently dealing with them 7 months later. Run away from this company as fast as you can.

I have never dealt with such misleading and false representatives as at AMC. They stall issues, make false promises and are not true to their word. What else can be said? KEEP AWAY

Terrible experience so far. The only ones that answer the phones are the call center workers. Maybe you should hire some of them to be claims adjusters. Had all kinds of damage throughout my storage unit through extra space storage, water, mice droppings, mold, etc. Paid every month for the $10,000 coverage. My agent is Marissa Scott, she reached out to me in a timely manor the first time. Now it's been a month or so and no one will respond. I've called and emailed numerous times. Even reached out to the supposed supervisor and still got no response.
This is a disgusting business practice. If your busy just let us know. Don't ignore the people who paid for a service.

No response. Been trying to get a hold of them for a while, still no response.