Larissa Aurora

Review of American Claims Management

So everything was going fine until I realized the ...

So everything was going fine until I realized the 15-20 business day to process claims was a week ago so I emailed my claim adjuster Cynthia Cook and she sent an email back saying they have a lot of claims so I should get a call a week later which is this week. I didn't hear from anyone and decided to email Cynthia for the processing centers number and I get an automated email for what I called for last week. First of all, I don't appreciate the automated email all of a sudden like she is bothered I have questions about my money! Second, that is unprofessional and what is she an adjuster for if she doesn't want to get emails from the client? I called the phone number and asked for her supervisor who is Joanna Morales and she was rude too, cutting me off every time I said something and defending the automated email saying she told everyone to do that. Which is stupid because it hasn't been there until Cynthia was obviously annoyed I was asking about the process and she never had this before now! Joanna started saying she has never had a complaint on Cynthia and I told her I don't care how many she hasn't had this is my complaint and that's insulting to defend her behavior! She sarcastically said "I'm sorry you feel that way "! So I asked for her manager who is Marine Siffers and left her a voicemail. I am waiting on her response. I will never use this insurance again and beware of their bs! The purpose of documentation is to follow it, so it is not efficient enough to tell someone it's been over the time in the paperwork but oh well with no estimated time then responding with automated emails! They won't get another dime of my money!!!