Jacqueline Hayes

Review of American Claims Management

I have never seen any insurance company representi...

I have never seen any insurance company representing a major conglomerate with an aggregate review score of 1.5 stars! We responded quickly with both calls and emails regarding our Vail Epic Pass refund request (ACM Claim 234037808). No response, other than canned form letters. I understand that California is one big soupy hot-mess, with the exception of the Lakers and Dodgers, but this is ridiculous. Other reviewers are correct about the answering service acting as cover for ACM adjusters that don't answer their phones. Please, just acknowledge the emails so that we know that they haven't been lost in the Carlsbad Caverns ether!