3 years ago
we had to wait an hour an half before our room was...
we had to wait an hour an half before our room was ready at 4.30, No compensation offered. Bathroom was not clean, there was a fridge in the room with a note on it saying it wasn't used to keep things cold, even though there was an expectation you were to pay for the cans of drinks kept in there. Desk staff were unable to answer our question regarding the fridge, they would look into it, still waiting.
The Thanying restaurant waiter ignored my order, didn't want to take my drink order then forgot to bring our drinks all together. Waiter was unable to answer a question about one of the dishes on the menu, food was ordinary and over priced.
The Amara is well located within Sentosa, being a first time visitor and asking staff for some direction on what is where they were unable to answer, the only information they were able to give is a bus comes by the door every 30 minutes and just had to wait. What we found out by our selves was everything was within walking distance and only 20 minute to walk to anywhere.
the location great, service and staff knowledge very poor