Alza.cz Reviews

For me, every complaint was solved without any problems, mostly on stock or on the next day. I have a bit of a dump for a ticket, I have to go through the store, why is not it going on? Chapu, marketing to shop. Top kafe !!

Except the prices excellent compared to the competition, everything is mostly in stock and if not, the next day I go for the goods for me maximum satisfaction!

Capacity of the payment and pick up counters is very limited but they allow unlimited orders. This results in insane queues.

One of the best domestic retailers, not only electronics. Great showroom, ample parking, free complaint, I highly recommend.

Super online store, constantly expanding a variety of goods.

I order the Internet and usually pick up the goods the same day. I pay in cash or by credit card on the spot and leave within 10 minutes. No long queues, everything goes after butter.

Attention! Problem complaints!
I bought a number of goods from Alza and I always considered it reliable. Error. I came across the first complaint.
With normal use, the hinge on my laptop broke. The goods were under warranty, so I went to the branch. Here, Alza's employee had me sign the formula upon receipt of the goods that the complaint did not meet the warranty conditions and was rejected. He informed me that I should not worry about this formula, because it is only "pro forma", as it is a classic defect of this model and the laptop will be sent for complaint.
In good faith, I signed and waited for settlement.
More than 2 weeks and nothing passed. In the third week, I called the operator to urge the complaint. Within a few days, I received a notification that the whole thing could only be resolved as a post-warranty repair and I was suggested to pay 4000 for the repair. 20% of the original price only for a cracked hinge, in addition for goods that are still under warranty ???
At the next purchase, I would recommend considering whether the goods may show a hidden defect, as the complaint will not be accepted.
Martin

Alza.cz is my most popular electronics store I always get what I need

Prices above average, long queues.
On the other hand, excellent service
Complaints are made without major problems.

Shop is ideal if you choose the goods online and need it immediately (open non-stop). Worse is personal, who has never been able to advise over the description of the product on the web (I can clean myself).

I am really satisfied with the service or consultation in the showroom .....

They are trying to offer super services but I have already said that I will not buy anything from them. I reassured my daughter's computer and when it fell on a hot stove, it was not an accident but negligence.

Still good quality and value in value utility value nicely furnished presentation space in Holesovice

Everything is very tedious, the staff does not know how to work with alzaboxes and claims how it knows everything. No one looked around after coronavirus, they look like we have nothing to do there.

All right but on purpose the cash registers are far away to go around the goods but I understand good marketing

At the first visit, I recommend to ask at the beginning of the service where and how. Payments and issues are in different places. Otherwise quick check-in. Possibility to buy good coffee on delivery.

The seller allows you to return the goods within 30 days, even if you are buying at the company.

Alza is getting bigger and bigger and this is starting to cause problems and disadvantages. Some of these are natural and understandable, but something is already over the line.

For example, it is probably the worst dispensing point I know. The basic idea that a person arrives at the dispensing point, picks up the goods and is no longer here on the road again in a few minutes. Even if you have paid for it, you still have to pay and pay for them. Which in itself is cool, but the placement of vending machines is no longer cool. Regardless of which parking lot you park in, it is still a 10 minute walk just from the car to the vending machines, to the dispenser and back to the car. This business strategy, where the seller wants to pull you around all the goods he has, does not go too much with the dispensing point. The mall.cz dispensing site, which is about 300 meters from Alza, has about one meter from vending machines to dispensers - that is the point of dispensing.

We were shopping in Alza. We had to wait for the goods.

Quick professional approach, although the staff is not nice and smiling, but I do not blame the spikes ... Clouds of people ...

No problems at all. Very friendly staff and good prices

Used multiple times and it has an efficient service, such is quite appealing.

Instead of the announced 10 minutes, I waited almost an hour for the release, of which half an hour with a call on my mobile phone, get ready!

So I, NEVER more .... I went to Alza with a complaint ... When entering the building, hit me in the face totally exhaled air, which signaled me, so here I was last.After vain search, complaint counter, I began , again in vain to look for an employee who would direct me ... After a long search, I found a person who should perhaps advise me ... as I approached him, gave me
to know that I would rather not ask him anything ... I asked for directions, he was shown to me ... but completely wrong ... I did not understand that the employee, apparently a temporary worker, does not know where the complaints. I succeeded until for the second time ... Enter the next building where there are complaints .... and again terrible air, environment ... writing a complaint, it was normal and I appreciated that it is possible to handle the complaint, mailed to my address ... because, in the tears in Hole ovice marketplace me one, I can not reach ...

The best system to get your order as soon as possible, if you uave an app, you dont need to wait for your order. Portfolio, products, customer-friendly place makes me give it 5 stars without a problem (eshop, complaints, staff, equipment, prices, sales, etc.)

I'm going for goods to be delivered in 12 arrive and goods nowhere and then excuse me to arrive the next day

Shopping on Alze never again. I ordered the battery for the dron, the batteries were ordered as new, the case was damaged and the batteries were not new. When I told the lady that I wanted another piece, he told me to go back and order another one. The complaint was still surprising that I returned the goods 10 minutes after the purchase. Unfortunately this is not the first time this has happened.

Maybe. The best store. The guarantee is resolved very quickly.

Super mall, there are a lot of computers on display and there are some games on them, so you will definitely not be bored here.

The best e-shop in the Czech Republic. It's not advertising, that's a fact.

Perfect service. Absolutely easy returns within two weeks of online purchase, fast personal collection, showroom for product touch and good coffee :) It balances slightly higher prices.

I like the fact that I can get some products, see and buy that day, I recommend visiting

Nice store, but they don't have enough money to hire enough employees. Paying and waiting 20 minutes before delivering the goods is extreme.

Last purchase. The conditions for returning the goods have changed, very unpleasantly. The employee refuses to confirm the delivery of the goods, stating that in time they should send the money back. One has to come here more than twice and, moreover, only for a good word, that he returned the goods. So far it was the most expensive e-shop, but with some services. Only the most expensive e-shop remains.

Always the best, I know Alza from a small shop and I like the availability of goods.

Large selection, considerable prices, cheesecakes (discount without discount)

Do not even imagine before the entrance what it looks like inside.

Just Alza, fast in-and-out, lots of fun in the showroom. But it seems to me that now and then we are getting bigger and bigger and often both parking lots are full.

Sophisticated shop with costumer electronic and related stuff. Automated payments, kind support,..try it

Sunday shopping is kind of cool but I wouldn't come here in a week ...

Although they are slightly more expensive than other e-shops, but have good services and no complaints.

Total failure. I used to love Alza, due to their superior website, showroom, and customer service until now... went to pick up a product on 30/12, and was given the wrong product. Immediately brought it up to management, who did not want to help. To make matters worse, a manager directed me to a claims specialist to get a refund, and he also did not want to help because his shift was over but still decided to help other customers... I can only reduce that the workers are racist and don t want to help people of color, as they had no problem helping white people.

Nice store but cash registers and dispensing goods unnecessarily far enough apart. Low number of dispensing staff, long time for dispensing of purchased goods!

Short waiting time, non-functional exposed technique.

But sometimes they confuse with the time of delivery but otherwise they are still the best

One of the best deals. Everything works perfectly. I highly recommend.

Mostly fast dispensing, exceptions of course confirm the rule.
Pleasant staff.
A beautiful space full of even more interesting things.

A big showroom, a lot of people and a queue, but it drips off here. The dispensing point is on the right. 23. 11.
and there's total madness. Next time I would rather pay for the import to another dispensing point. Short visit and terribly exhausting. Repair after the latest Alza experience: NEVER buy any more.

You have to wait about 15-20 minutes however. My issue was solved without problem. I was returning goods within 14 days warranty.

Great showroom but sometimes there is a lack of transparency as vendors pay to be on the showroom floor

Lot of stuff to try. Including games
Quick and easy pick up of stuff

Fast delivery of goods, no problem with parking, everything was on the wires.

Satisfaction with purchase and consultancy. Specifically, yesterday at the "booth" "first run" advised on the selection of suitable glass for mobile.

They started selling used goods as new. When returning in less than a day he had a problem returning that goods used,
But it was only unpacked and returned.

They buy regularly for more than 10 years. It is the best electronics store in Prague. The complaint also works without problems. The possibility of picking up at the store or in the alza box is great. Delivery of the goods to the weekend also works without problems and on time. Alza simply has no competition in the Czech Republic.

It's a great modern store. You can buy stuff in so many ways. You can either pick up stuff you order through Alza or there's an option to order stuff they already have available there. This is all done relatively quickly. The store is fairly large with so many products being on display to try out. I found the amount of this decent, but would have definitely liked if they had more things like something a little more affordable. The design is really eyepoping, but not from the outside. There it looks a little boring, but that doesn't really matter. It's a little distant, but they have some parking spaces, which is nice.

One big disappointment lately. 45 CZK for picking up the goods at the store a total thief. I ordered my son 4 times lego, they apologized to me at the store that only 3 came and that the last one would be sent by the carrier at my own expense. I'm surprised when I received an invoice for the paid lego and transport. After calling the customer line, you apologized to me that of course I would not pay anything and that the goods would come on Friday. On Friday evening, an SMS arrived that due to logistics, the goods would not come to me. On Saturday, without an SMS, my courier called me that he was in front of my house, it wasn't me at home, and we agreed on Monday, and it finally came out. However, the shipping was still charged to me and I received an discount coupon for another purchase in the price of transport with a validity of 3 months. I'll think again about another purchase here.

You order the goods through the net, you have to pick up the ticket in one part of the store and the goods are on the opposite side, driving you through the whole ala Ikea store pak and then wait .....

Good choice of electronics. 1 hour of free parking.

I also like to look at all men here as non-technically based women, they are paradoxically soaked. I recommend trying Alza kavu

You arrive by car, park for 10 minutes, then walk 10 minutes before you find what you need. Then 15min consult with the seller, 10min payment and the route here and there. Then 20min waiting for dispensing of one big More

Parking in the pre-Christmas time will go away. But I miss my coffee for free before Christmas.

From payment to delivery through the whole store and it was not yet an automaton ... well, 40 minutes per cell case is a good time ...

Good parking, fast check-in (I did not even get a coffee). And that's Christmas!

In Alze I buy the best of all the best. Nobody is polluting the product and if I need to advise, the staff will be recruited for information. Well, what to add to the green-eared jude with the poles ....

The company is not able to watch, or at least properly illuminate the parking lot for the money it earns. Cars are robbing here. Locked! Be careful.