Most of the staff were nice and friendly. The room was good. This is despite our calling the resort 6 months in advance and when we got there, us not getting the room we requested. The tram was nice and the little museum/shop at the top was good too. The food at the Sakura Asian Bistro was absolutely "terrible". It tasted like they kept it in the refrigerator for 6 months and the microwaved it for us. We ate about only 95% of it.
Great place to walk about. The trails are great and the scenery beautiful. There is a pool and tram to top of mountain for great scenic view
Bottom of the mountain with a great view. Easily walk to tram and be skiing from room in less than 15 minutes.
A two night stay on our Holland America land cruise. No A/C so our room was 77 degrees and stuffy the whole time in the heat of the summer. We liked the pub and food there. Nice hike trail by the tram base through the wilderness. You can take a town shuttle bus (free) to get around a limited town. We felt pretty restricted to the hotel and it's facilities.
Very disappointed. We were traveling nearby. My wife suddenly became very ill. The Alyssa had very few rooms left for sale. They charged me $500 for ;the one night. Not nice people.
Fabulous place to spend a few days in the mountains.
WEDDING PLANNERS ALERT! - Hotel sales staff will ask the wedding hosts to sign a contract to guarantee rooms for the wedding party. I DON'T RECOMMEND THAT YOU SIGN. Once you've signed the contract, that's it. The problem is that smart travelers easily figure out that's it's MUCH cheaper and very easy to rent a cabin or a condo in Girdwood. So - the block doesn't get filled and you have to pay!
Even worse - when a member of our wedding party called to book in the guaranteed block, someone in reservations told them the block was full (while it was only 45% full) so that isn't credited against my guarantee!!! The discount and incentives they offer for guaranteeing a room block is not worth the risk of having to pay for empty rooms.
POST SCRIPT - I have to give them credit - once I notified the hotel of the problem they fixed it immediately. I have upgraded the star rating.
I only go here to snowboard. I've never stayed at the resort myself. My experience has always been wonderful. This is where I learned how to snowboard with a wonderful instructor who definitely steered me through my training which prepared me to metaphorically "ride the bike without training wheels." I highly recommend getting a lesson if you are inexperienced.
The photo represents if you out of our hotel room very clean nice the food is great as well
Very nice and clean hotel. Skiing was great but the hill is not for beginners. Chairlifts are outdated without foot rests or enclosures.
The scenery is 2nd only to the Matterhorn. The Turnagain Arm ice flow was one of the most amazing things I have ever seen!
Will be back in summer time!
Tucked back into the hillside, secluded yet close to everything in Girdwood. Rooms are nice with good-great views of the surrounding resort.
Great place to stay. Restaurants are great. Lots to do. Highly recommended.
Room service food was ok. The room temperature would not go up and I froze.
It's such a beautiful hotel with everything you could possibly need, especially on a ski resort. The tram is fun, every time. The views will take your breath away on top of Mt. Alyeska!
One of the best places I've ever been in my life and I've Been Everywhere I Go here multiple times a year weather with kids or just a sneak away I love this place have you ever have a chance to go here please go here and I am from Alaska and I have been everywhere
A nice resort a short drive from Anchorage. This is a beautiful place, there's a nice 3 mile nature hike with a hand pulled tram over a large stream. It has a restaurant on the top of a mountain, do ask for the extended wine list. Yes, you'll see bear and moose in the area, so don't wear your lucky ham shirt.
Elegant, great views of Denali, good place for kids, they seemed to be overrunning the grounds.
It's was amazing food nice hot tub and pool and best of all the skiing is great
The staff were very friendly and helpful.
The room I was in was nice, with a mountain view. All rooms are on the third floor or higher, and there are mountains all around so you're pretty much guaranteed a nice view no matter which room you get.
A couple gift stores in the hotel with a nice selection of items, and at the time of posting there is a Starbucks in the hotel, by the trail area.
The whole hotel seemed quite clean(including the bathrooms, public and the in room bathrooms). The indoor heated pool, hot tub and sauna add a little something to do if you're not an oudoorsie type, or if you just get tired out from your outdoor activities and want to rest for a while.
Overall, I loved the hotel and most certainly plan to return.
My wife and I stayed here for a night in Sept and I must say I was rather disappointed. Having visited the resort several times for skiing, I was super excited to stay overnight but the experience left a lot to be desired. We were promised a room upgrade based on an online promotion, but did not get one. Had to wait over an hour to get our room and only got it once we called for the third time. The room itself was also super outdated. Have to still give a few stars here since the views and vibe of the resort are amazing. Maybe some day I'll come back and change my mind, but for now I can't recommend staying here over some of the amazing airbnb options in town.
Hotel staff was friendly, hotel and room was clean, swimming pool was closed due to COVID-19. The premises are large enough to social distance. We had the fire pit to our selves the nights we stayed, which was nice! The drinks and food in Sakura was savory and fresh. Can't wait to return after the Nordic spa is completed.
I just walked around this place, didn't stay. I would stay, though. This place is beautiful. There is even a tram that takes you up a mountain to a restaurant.
Can't wait to come back for reservations-only dining at Seven Glaciers restaurant at the top of the ariel tram ride on the top of the mountain.
We chose Alyeska resort as a place for our wedding ceremony and reception, in January of 2012. Everything was perfect. Beautiful location, delicious food, beautiful (and tasty, multy flavor!) cake, and exceptional service. We also stayed the night there and so did some of our guests and we received discounted, group rates for our guests and upgraded suit with gorgeous mountain views for us. It was my dream wedding and I wouldn't change a thing. I'm glad we chose Alyeska Resort for this very special occasion!
Excellent property. High end rooms, resort, and service!
We did the tram ride with lunch. The food was good and the views amazing.
Stopped in to Aurora Bar and Grill after hiking Winner Creek. Food was awesome.
Very nice place, super pricey but very comfortable, staff is super helpful and friendly. Lots of activities and places to socialize. Pool was perfect and hot tub was large which is awesome
My group didn't actually stay as a guest but from what we saw and the experience we had of was awesome. Hiking was a ton of fun! The hand tram is also way harder than expected. It is a must do!
the service was excellent when ordering the food, the resort facilities are in excellent condition
Rooms were smaller than expected. Room service lost our food order and didn't apologize until we went to front desk to complain. Took 2 hours for order. Won't come back again for sure. Very disappointing in service levels.
I stayed at the end of July, 2018. It's a nice place with beautiful views. Took the tram up to Seven Glaciers, food was good and the scenery was gorgeous, hiking in the area was wonderful too.
This was a big disappointment. Booked a month in advance and added an extra bed. Was told when reserving it wouldn't be a problem and bed would be there when we got there. Arrived at 8 pm after driving from Denali and upon asking was told by front desk bed was in room and ready. Of course when we got to the room, no extra bed. Called downstairs and after two.more calls told due to "technical difficulties" bed could not be given that night. The three of us had to squish onto two beds and get a poor night's sleep. Later told wasn't available. Obviously just forgot. Poor service, had to go back noon the next day and ask again to get the bed as no effort made. Poor service, poor uncaring communication. Management basically don't care about it's guests as they know they're the only such resort around. Stay elsewhere.
A place of delight. We came there after a full day flight from Tallahassee, Fl. Room was restful, clean. The fitness center with it's hot tub and pool helped us to feel much less tired and schedule. Fitness room staff was kind, gentle, helpful to us.
Heating & AC needs improvement, pool water needs changed it s very chlorinated, but the winter activities are amazing! Love snowboarding here! Also great location for hiking in the summer. Will probably start using air BnBs more due to wanting a kitchen.
Great rooms and service. Sort of feels like a hotel on top of a shopping mall. Great view.
Lovely spot with good food and greaat area to explore
Awesome resort with some of the best views and service
Plentiful hike trails, beautiful scenery, there's even a tram to get to the top of the mountains. If you come during the winter you can even ski down the mountain!
I had my wedding at Alyeska. The location is beautiful, the food was fantastic and the general service was great. Unfortunately this was all overshadowed by the horrible communication and individualized service of the wedding manager. Dealing with her was the worst part of my whole wedding. There was a serious lack of information regarding charges and extra costs. Appointments were made, work taken off, only to be told we needed to reschedule. Then after a lot of back and forth, we were rescheduled back to the same day we were cancelled on. Very unorganized. Be sure to double check your contract, surprise charges were everywhere.
Room was awesome! The pool and hot tub were great and I really appreciate the designated adult hours.
My, my, this resort is a heaven sent place, I have been coming here since a child. They never cease to perform.
My name is Alyeska and I loved it there i have been going there every 4 years since I was 3 and the snow has been great and if you ever get to cold there is plenty thing you could do
Very nice five Star Hotel it's raining as usual in Alaska for this time of the year. Beautiful flowers all over the property very nice
Great views, great food have help wanted sign for chefs and food staff
Family friendly and clean. Also great price in the winter.
Only used the tramway and Bore tide deli.. Both were worth the money
Nice hotel. Clean rooms. Affordable for the quality. Good restaurants all around. Fun hiking for the whole family right there. Convenient to the tram to eat at Seven Glaciers! Enjoy!
Wonderful steaks at the Seven Glaciers restaurant accessed by a steep cable car ride up from the ALYESKA Hotel in Girdwood, AK. No mountain view from the restaurant due to the wildfires in the area, but when the sky's clear, the views are breathtaking.
We're happy with the motel rooms and excellent place
Stayed a couple nights, room was way too hot, even after turning thermostat down as much as possible and a visit from engineering. Had to prop open the window with a water bottle to make it bearable. Very friendly staff everywhere we visited in the resort.
Great place for a winter get-away. Easy drive from Anchorage. Beautiful hotel, clean, great views from the summit rooms. Loved the gym, pool & walking path. Took the tram to the top of the mountain and the view was breathtaking!
Food and service was good - I was there for training. Staff were nice. Pool and hot tub very nice. Only complaint is that the bed was too soft. I slept poorly and hurt when I woke up. Everything else was great.
The hotel is nice but we had bad experience because of power outage. They didn't even inform us about it and we were in the dark for whole night. In the morning we found out that only few rooms had no power. They tried to compensate by giving us free lunch at one of their hotels, the only positive part of our stay.
Services and facilities are strongly not recommended. Terrible Service I've ever had.
1. The front desk said that there was no information about my booking and there was an Expedia itinerary number. The manager informed him that he would handle it.
The next day, I went to the front desk again to make sure that I would not be charged twice by Alyeska Hotel and Expedia. The staff promised to only ask Expedia for payment.
2. After receiving the credit card bill, Hotel and Expedia charge the room rate twice.
3. Call Expedia to communicate, but Alyeska Hotel has no intention of refunding. As a result, Expedia will refund the room rate.
Super disappointed. This is the top floor summit view room that we paid extra for?? They should be ashamed for describing this room as they do and charging what they did. Look at the pictures of this room class. You won t see this. Update: They did change rooms for us to the other side. Still a smallish window but a bigger room and better view.
Our stay was almost perfect....The location of this resort is amazing set up right against the mountains way back in a remote little area. The hotel itself is beautiful and the amenities they have are great. We ordered room service and ate at the restaurant and our food was great. The room was small but cozy and comfortable. I would have given 5 stars but the room temperature was a major issue. It was 72* in our room and not much we could do about it. Called to say we were hot and there s no a/c and. she suggested turning on the room fan and opening the window. Well... the windows are all locked so that you can only open about 2 inches. We set the fan up by the two inch window opening which did not do much. They obviously know this is an issue because there s small fans in each room. FIX this problem! Besides isn t it a fire hazard when windows don t open so you can get out!?!?! I would hate to come in the summer! Would come back but definitely only in the winter!
Spent the weekend. If you come must eat at the 7 glaciers great food. The resort was very nice the staff was excellent.
Didn't actually stay here but rode the tram and enjoyed it esp the views at the top.
The resort is always a great place to visit with friendly staff and a warm enviroment
It was a great experience and great spot to have my anniversary.
Bright Aurora Transportation is the way to see Alaska. Look them up on Facebook.
Best hotel in Alaska! Best gym, best services, best food! On point!
The room is clean and comfortable with beautiful scenery
Alyeska leaves much to be desired from an indoors perspective. It is talked about by locals (and tourists) as a nice destination. For the nature, and outdoorsy-ness of it all - it s great, however the room and such you get is very lackluster, and not worth the money (even as a local getting a discount). It had the most uncomfortable bed and pillows I have ever used. The shower was utterly pathetic. Not much water pressure, it was very small (I m a 6 2 guy and my head was nearly touching the ceiling), and it takes FOREVER to drain. At the end of a 10 minute shower, I was standing ankle deep in water. And 10 minutes later it was still draining. Room service also was very lackluster for the price. A salad, dish of pasta, and piece of chicken costs $78. Not to mention the chicken gave me food sickness. Overall I m not impressed, and will not return.
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