Allerton Crowne Plaza Review

The rooms are nice and spacious. The staff was a bit overwhelmed at checkin.

i stayed at allerton for 5 nights for a family vacation. staff was very friendly, room is very clean. room service was amazing. i would recommend it for a family stay

The room was ok. Staff was not very friendly and unprofessional. I also received an extra charge two days later. While on the phone trying to figure out what this was for I am sent to three different voicemails and no one seems to want to handle the situation.

A little run down, no room service, my "mini bar" fridge was filthy, not even bottled water available in room. However, the location is fantastic and I enjoyed the "antique" look.

I was hoping to stay in an elegant old hotel in downtown Chicago. I can see that the building has potential, but our whole experience was a disappointment from the start. We sat in line in our car at the curb by the front door for 30 minutes waiting for the Allerton valet parking and bellhop service. Just so you know the bellhop was a shiny, bright, sparkling young pony tailed man with a cheery disposition. He truly was a delight. The only delightful service person at the Allerton that day.
Once inside there was a line of 9 people waiting to check in. There were 3 people at the desk working. Only 2 of those people were trained on how to check guests in.
Once in our room we waited another 45 minutes to get our luggage. I am adding pictures of a hole in the white, fabric headboard. In the picture you can see the bare foam rubber peeking through where the headboard fabric once was. Also, see the picture of the grungy, gray carpet that was torn and pulled away from the bathroom threshold.
Next I have a picture of what they gave me for a bath towel. I have the bath towel on top of my 32 suitcase so that you can clearly see that this towel is really a bath mat and not a bath towel. For 2 guests we were given 2 small bath towels , no wash cloths and only one paper cup. We called the front desk to have more towels sent up...after 45 minutes we were actually given real bath towels.
Now get this; the Allerton added $120 a day to our credit card to cover any incidentals, but there is no room service and the mini bar is empty. I wonder what could be incidental if there isn t room service?
Finally we woke to a hotel workers strike complete with horns, kazoos and a drum. This racket rightfully went on all day. Evidently the Allerton doesn t provide healthcare benefits to it s employees. Thus the strike.
I only gave my Allerton Chicago review 2 stars because Mr. Ponytail was a joy and the location is convenient. Stay at a different property if you have a choice.

Very accommodating staff, great location, adequate rooms

Perfect location, great price. Room was small but bed was super comfortable. It's an older hotel so it doesn't have as many amenities-like a pool- but for the location and price can't beat it.

It was a one night stay, so we barely were in the room except to sleep. The room was on the small side but it fit our budget. I will say the bed was surprisingly short, and I'm only 5'2", so that's saying something. The rooms were clean and had a vintage/modern vibe. Our room was facing Michigan Ave, so perfect location for our needs. Overall it was a great place to sleep and I'd chose it again.

I stayed at the hotel for 5 days.
cleanliness was a strong factor: very clean and organized.
The hotel rooms are very old and Very dark, size of the beds usually small and tv small as well .
The localization is perfect, just crowded traffic

Love it great place we always use as our in city home!

Great location in downtown Chicago. Charming building, although the rooms are small. They have a large coffee selection in the mornings.

Room in front of elevator, small, smelly, carpet stained. Why go there? Look for some other place

There was a slight slip up with something I requested. Christopher Zarek, promised to take care of it and completely over delivered. This is my first stay here, but It will not be my last. This is my go to hotel now for my stays in Chicago. There are hundreds of choices on Michigan Avenue, but you can t beat the service. Thank you Christopher!

It is an old hotel, room not so nice, very small. If you, like me, always travel with large luggage, it will be difficult in the room to unfold the suitcase. The hotel bar is small but ok, the food is not very recommendable. It has a good, it is very centrally located, you are practically in the middle of the city

It was a great location. Clean room and extremely fair pricing.

The room was cute and small, but the bed are so low?!

Clean, well maintained hotel. Staff was very accommodating and eager to help. We had a great stay and no complaints

Efficient check in. It is a small room but has all the amenities. Elevators are small and sometimes slow but they are working on it! Construction is underway to remodel them.

Good room, good services, fast WIFi, excellent location.

Meets the basics, small rooms, but sufficient for sleeping and showering, which is all we needed. Staff was friendly and room was clean.

They were very accomodating when I came in 2010. Excellent service and the rate we got was cheaper than the norm on Michigan Ave

The accommodations were nice, but there is an opportunity with the staff in being more attentive and proactive.

Fantastic service, great price, great location. Honestly wouldn't stay anywhere else. It's my first time in Chicago and I couldn't imagine choosing a better hotel.

The rooms are small and you get nickel-and-dimed for literally everything. The location is pretty good, but that's about it.

Great location. Rooms are small, but well worth the price. Hotel staff was very helpful and friendly. Elevators were very slow and sometimes the buttons didn't work, but they are in the process of improving them.

Nice place, clean and friendly staff. Location is great to the shops and pier.

Absolutely the worst hotel experience I ve ever had. I stayed 1 night!!! 1st it took them an hour to check me in 2nd they put me in a room that smells like urine and was completely dirty, I then complained to them and they put me in another dirty room and advised there were no other rooms available. 3rd they charged my card twice for one night. Just a total disaster!!! The location is nice.

Aside from the slowest elevators in the history of the world this hotel is wonderful. Clean, affordable and very well located. Friendly staff and beautiful design.

The hotel was great for one of my beat friends wedding!

Great location, great value vs money. I would stay here anytime I'm coming back.

Right on the Mag mile. Shopping right out the door and any kind of food you can imagine. Room was better than I had imagined and the staff was quick to respond to any questions or concerns. Our room was even ready early.

Nice hotel, very good location, the rooms are small, but nice. Good service, the have restorant, gym. The best is the location and the service.

This is a very cool old hotel that has been well maintained over the years. Every staff member I met was wearing a smile and very helpful. My wife and I stayed on the 24th floor and enjoyed the view of the city. The hotel restaurant had good food and was no more expensive than any place else in Chicago with similar food.

Amazing hotel! Amazing staff! Historically very neat as well ask to go up to the tip top tap ballroom or the Frank Loyd Wright ballroom.... Avenue M lounge is also serving up decent food and drinks the breakfast buffet is a great meal too.... A server named Guadalupe was an absolutely wonderful and extremely friendly person and made our meal that much better!

Love this place, me and the family always come here when we are in town.

Rooms were cramped but very clean. Staff was friendly. Right on the mag mile.

The worst hotel I ever stayed in, bad service, bad staff attitude, high price for no service what so ever, no WiFi, and no coffee in room and they want to charge for what supposed to be complementary for guests. Charged me for a phone 15 dollars for a phone call that I didn't even get connected to. Very disappointing. Will not be coming back.

Friendly staff and beautiful hotel with continental breakfast served in the mornings; great location.

meeting room was very small, but the coffee downstairs was delicious and all areas of the hotel were clean and inviting

Staff is very friendly, the room was spacious and clean, the gym is really big and you can look over the city. The only drawback is that the Wi-Fi is subject to a charge and at some point you can see that the hotel is getting old.

Nice hotel. I love the location but the rooms are very small and the wi-fi is not free. I do think it's pricey for how small the rooms are and the lack of amenities but it is nice.

Very comfortable rooms, and the hotel is in a very convenient location.

You can clearly tell it's a really old building, but it's well-kept and quite charming.

The service has been great. It's a wonderfully remodeled historic hotel on Michigan Avenue.

We stay at the Allerton every chance we get in Chicago. Great location and good rates.

Good morning! I had a problem related to a delivery at this hotel. I made a purchase to be delivered on October 2 until 10:30 in the morning. The company confirmed the delivery, but the product was not delivered to my friend who was staying at the hotel. I await action on the case. I paid overnight freight so that the delivery could be made on time and she could not receive the product. Where is this product ??? I await

Nice rooms, great housekeepers, very much enjoyed our stay and a great location. We had no problem getting around with easy access to cta trains and buses. Only negative is that there is a level 1 trauma center next door so you hear a lot of sirens, but it didnt keep us awake at night on the 7th floor and added to the "city noise" we country folk never hear.

Not bad, but rooms are a bit small. That's keeping with the age of the hotel, but the upkeep is excellent.

Worst hotel ever went to check in cancelled our reservation after rebooking the hotel clerk tells me it takes 30 mins to enter in System.. oh and don t forget to pay for valet for 60$ a night which by the way isn t valet if u have to WALK to the hotel AND carry your own luggage never staying here again worst experience complicated check in

Lovely location. We were there for a wedding and the staff was wonderful.

Very good location, you are immediately at all the shops and the city center is very inviting.

Hotel very well located, close to Apple stores, Nike and Disney Store.
Good facilities and clean and quiet environment.
Very good service.

Great situation
Great breakfast
The only bad thing is not to open the windows of the room if you are afraid of spiders.

Well located, clean place, friendly staff, wifi not very good

Very nice room, comfortable, and affordable. Very good for the price.

Great location. Hotel is well appointed. Starbucks in your room is a bonus.

Excellent value for money situated in the heart of Downtown Chicago

The staff was friendly and polite, very helpful as well. We checked in late on a Sunday and were warmly greeted and even given an upgrade. The elevators were slow but we were warned and didn't mind. The room was beautifully decorated. We ordered room service and it arrived in no time and was very delicious. The hotel was in a great location that made it easy to get around with Uber and walking. We will definitely stay again.

Services were impeccable. I would without question definitely recommend enjoy yourself take a break relax. Let everything to them. Enjoy.!!!

Hotel is mostly clean and staff is friendly enough. When you first enter you need to use the elevator to go to the 2nd level to check in, which was a little confusing at first. Hotel elevators are being renovated right now so the wait time can be long. It is also very small and can only hold about 7 adults at once without luggage. House keeping does keep the room clean and bathroom tidy, but the rooms are small. Love the location of the hotel since it's on the magnificent mile and many bus stops are here.

Hotel was pretty swish, but our room, a petite, was extremely petite. Not enough room to swing a cat. If you stay there, avoid the petite room if poss.

The rooms were clean, Valet service was awesome! but the customer service was horrible... Ran into a lot of problems with the front desk attendants, they were very rude and Ghetto. Especially a guy named Andre who tried to argue with me because he couldn't explain to me why my sister was being charged twice for two rooms. Very frustrating and made the trip exhausting. Definitely will not be coming back here or suggesting that anyone else should.

Location was nice. Right in the middle I'd everything downtown. No refrigerator, no microwave, no wifi, no free breakfast. There is a bar and restaurant in hotel but is super expensive and not worth the money. Rooms are also very tiny. Was fooled by online pictures.

The service here is incredible. Associates go above and beyond in a very personable way, and did all the right things to make me feel welcome and valued. Bravo!

Loved our stay. Beautiful setting and so convenient to shos. Corner Bakery two blocks away made it my favorite hotel.

The location is very good, the indtalaciones also, only that the elevators take a lot and are few

Location is great. Rooms are OK. However, without doubt some of the most obnoxious, unwelcoming and incompetent staff I have ever encountered. Having booked 4 rooms for a business trip, they have been consistently rude to everyone, I would never stay here again or recommend this hotel based on the service. Management should be ashamed.

It was a great experience with hotel location and guest services

Have Lyft or Uber drivers type the name of the hotel completely. Otherwise if you use the address you might be taken to a different location. It's a GPS issue

Excellent location. Located in the best area of Chicago.

Very good hotel Excellent location. A single improvement The hotel does not get taxis for the airport.

We just checked-in and the Front Desk are very unfriendly. It took then 45mins just to check us in. Did not even explain what is going on. I asked if something is wrong with our booking, told us it s fine and they are just looking a room for us. Was not even apologetic about the wait but he instead justify that it does take a long time to check-in.

Mmmmm we travel every year and we NEVER waited that long for check-in!

I also noticed, other guests who came later we right away given key cards. They we all caucasians, we were the only Asians who checked in. And guess what, we were assigned to a handicapped room.

I wonder if what kind of training do these front desk staff have. They do not deserve to be in the Hospitality industry.

Beautifully done old hotel... Right on the Chicago Magnificent Mile... Once you climb aboard an elevator at the street level Lobby, the upper levels expand into an open Hotel full of lofty meeting spaces and renovated guest rooms...

There are no vending machines in this hotel. I had to walk a couple blocks to the Walgreen's for snacks.