All Nippon Airways Reviews

I've been a favorite airline so far, but I'm likely to dislike it because of "China Taiwan".
What do you do to a "country" where the top says "I'm prepared to give as much support as I can".

I had an amazing experience flying with ANA for my first time from Frankfurt to Haneda in Business Class and I have to say service, crew and assistance was excellent!!! The quality of meals was amazing and traditional japanese menu and the seat and video options was best I ever tried!! Overall is one of my best flight of all my life!! I wish all the best to ANA airlines and to the amazing country of Japan!!

For the follow-up treatment of the cancellation of the typhoon No. 19, ANA is not worthy of the title of 5-star aviation! After the 10/13 flight was cancelled by ANA, the ANA notification letter only lost the reservation phone that the passenger could not get in, and could not change the reservation on the Internet. I asked the ANA staff at Haneda Airport and instructed us to line up at the designated counter. We only got the groundwork for three hours. The answer is: "There are no seats today, and I can't help you to rebook." Booking the phone to re-book, or go to the next-door reservation counter to line up." Reflecting the reservation phone to the ground floor can not get in, she said she also knows, so I suggest that I go to the reservation counter next door. (Before I have stood in line for more than 3 hours) The booking counter next door is slower to process, at least two hours or more... Then why not tell the no-position to wait at the beginning, please What are the direct booking counters for passengers? Although the typhoon is not responsible for the natural disaster, the ANA's ability to respond is very bad!

Bad customer service, the handle of the trunk was broken at the time of shipping and I could not help using it, but I looked at the trunk and laughed, laughing well despite the person himself

If I canceled the year-end and New Year trip due to GOTO cancellation, only ANA was charged a cancellation fee.
This company will never use it again.

I really love All Nippon Airways. You are the best. 5* not enough for you. The aircraft is clean, big space, safety. The food was very good. The attendance was very nice and friendly.

I am So impressed with the ANA s excellent service on all flights.
Food is beautiful and delicious.
All Staffs are polite and I noticed that The ground staffs were also waving good bye to customers when the plane was leaving the gate as well!

This airline wrecked my brand new suitcase broke the wheel off. They then offered me a few dollars to make me go away!

I suggest if possible you don't fly with this company, if you don't have a choice then i suggest you speak to them disrespectfully.

Because that is the way they spoke to me and mis-handled my property.

I used to use ANA for a long time ago, but I feel like my attitude has increased in the last few years.
On the other hand, JAL, who used to be a tengu in the old days, has better correspondence with counters and CA.

Good service and nice food. the cabin crews are overall polite and nice. Keep it up.

Service was originally good. But since ANA started coshare tickets, the aircraft type keeps changing after you have bought tickets. This disrupts your seating arrangements including those who paid for seat reservation. They have also cut back on meals.

I publish a self-praising book from an affiliated company, but I do not think that the service is good.

The other day, I rode for the first time in two years. However, CA is still a pointy woman. There was no male CA there, and I felt uncomfortable in Japan.

It feels like the humbleness of the old days is gone from the point of overtaking JAL.

There are some great CAs, but most CAs can not be reduced.
Since I am a young generation, I lose my Japaneseness in the first place, so I can not help it.

On the other hand, in-flight guidance of this company is quite high level whether it is the sense of the advertising agency.

I also need to hone humanity before my users criticize me.

Really disappointing that as a very tall person they refused me any aisle seat on a long haul flight between the UK and Japan. I will
Not be flying ANA long haul again and will fly JAL next time.
Friends visiting as mother and child also not able to sit together. Priority is given to Japanese customers.

Pretty good experience other than three factors that may have cost them all future patronage from me. They charge extra to pick a seat, otherwise you're assigned middle (even though I reserved seats when I purchased the ticket, I had to pay extra at check in). The attendants do not speak English, when a large portion of their customers are American. They advertise diet/ vegetarian/ allergen free meal options that you reserve ahead of time, but it's impossible to reserve them. The flight timings were awkward for the particular route I had (sea to nrt to del), but they run efficiently. It also makes me uncomfortable how the flight attendants are all pretty young women, dressed in tight skirts, but that's fairly common in airlines.

Surprisingly disfunctional operations at Haneda Airport. Flight was delayed and passengers could not check-in due to the change of aircraft on 4/24/2019, but the flight status remained showing on time and passengers could check-in on the screen. Waited over one hours but was given wrong instructions from 5 different staff members, such as directed me to the wrong counter for waiting, or asked me to do self-service check-in while the aircraft was not ready. I requested to file a formal complain to a manager there, but was ignored. This is not the service quality I expected from ANA.

I have been using it for about 15 years. Although there is no problem as long as you are interacting with ANA's site, if you interact directly with people on the phone or at the airport, you will not receive enough explanation from the corresponding person, and you will feel mood after the interaction. I often have bad feelings. When a trouble occurs, it should be the highlight of the service industry's skill, but from this perspective, I feel that the service industry level of this company is below the third level. Foreign investors will be able to give you a brief message and will also consider how to approach the purpose of this request. The first and last wording here is more polite than foreign capital. There is nothing inside.

I was very impressed with my flight from Vancouver to Tokyo, Haneda Airport on ANA Airlines. The staff were very friendly, the food was very good, and the snacks throughout the flight made it great. My seat was comfortable, I had plenty of legroom and overall it was a pleasant flight. I would recommend taking ANA to Japan in the future. Also the choice of sake served on the flight was very good and higher than my level of expectation.

I took an international flight to Europe, but I felt terrible for a fun trip with the lowest crew.
Since the flight will be long, when I went to the bathroom and stretched out my limbs in a little space at the end, I was told to go back to my seat. If I didn't return immediately, I was sneaking around with the other crew members. The eyes speak as much as the mouth.
I don't think it will be communicated to the crew by writing here. Still, I can't help writing it.

It was a company that didn't get along with the feelings of those who were traveling.

Now that I've decided the travel route from the airline company, it's one of my good memories every time.
I was made to think in a sense, so I will give you one star.

The suitcase I deposited was damaged and returned.
Get 3000 yen from ANA and send it out for repair by yourself
(2) ANA will take it for repair (however, there is an explanation that it will take time)
Since I was offered two choices, it was a terrible damage that apparently could not be repaired, so I chose to have ANA take care of it even if it took time.
The counter who responded acknowledged in .

After that, probably after reporting to your boss or the department in charge,
(2) I don't think it can be repaired. If it cannot be repaired, the damaged suitcase will be returned and 3000 yen cannot be given.
I was implicitly forced to choose .
I thought that I couldn't repair it, and I thought ANA would do something about it, so I chose .

It may have been a great disappointment because of the excessive expectations for ANA.
However, I was disappointed with the way I chose . Was it such a company? When.

Neither was convincing, so I declined both.

Too many promotional emails! Even if you cancel the mail delivery, I will straddle, I want you to make it smooth! If the mail does not stop, we will make the evaluation worse by various SNSs! Don't think of ANA!

There are airplanes of various designs, and I think it is a good airline with a good atmosphere in the airplane.

In October of last year, we used round trip to Itami airport, but service of all of the staff was polite and was very good ^ _ ^ It became good memory! Before, when I was taken care of on a school trip, the smile and service of the flight attendants women was the best!
Thank you very much! Moth

Both the Grand Staff and CA were smiling and polite.

As expected! A nice skyscraper! I like high places!

Do not waste time going here for any queries if you're a passenger - this office is only for corporate visitors.
They just tell you to call the number or go to the office at the airport.

I was a platinum member until a few years ago, but after paying hundreds of thousands a year, I was dissatisfied with the flexibility and handling of the contract. First class is shobo so it's not worth the ride. Almost the same as business.

I am So impressed with the ANA s excellent service.
Everything is great: staffs, food, lounge.
Lounge is clean and has lots of food options.
Shower room is clean and equipped with everything you need.
Food is beautiful and delicious.
All Staffs are polite. I noticed that The ground staffs were also waving good bye to customers when the plane was leaving the gate as well(never seen with any other airlines)

The flight attendants and staff were very good, but the Shanghai flight was terrible.

When traveling with 3 family members, only 2 people lined up instead of 3 people lined up due to equipment changes, and next to that, there was another person.

I asked them to line up, but they were refused because they were told that they were full.

The seats are lined up 3-3-3 before and after the change, so maybe we could have three people together? Why put in a stranger
CA serving while talking
Chinese CA who silently gives drinks [return trip]

Since then, my impression of ANA has changed.
I have used JAL for domestic flights and ANA for international flights, but I am thinking of using foreign capital from now on.


why

Does not deseve 5 stars. The seat is smaller than 4 stars airlines I flied before. Only 1 meal for 10 hours flight, usually 2 meals. Blanket is very small and thin. The carbin crews very helpless. English is not good and can not provide an extra water bottle when asked.

I think it is worthwhile to respond to refunds in Corona's response. Even in such situations like Alitalia, it's much better than a devil that takes a cancellation fee! As expected.