The suitcase I deposited was damaged and returned....

The suitcase I deposited was damaged and returned.
Get 3000 yen from ANA and send it out for repair by yourself
(2) ANA will take it for repair (however, there is an explanation that it will take time)
Since I was offered two choices, it was a terrible damage that apparently could not be repaired, so I chose to have ANA take care of it even if it took time.
The counter who responded acknowledged in .

After that, probably after reporting to your boss or the department in charge,
(2) I don't think it can be repaired. If it cannot be repaired, the damaged suitcase will be returned and 3000 yen cannot be given.
I was implicitly forced to choose .
I thought that I couldn't repair it, and I thought ANA would do something about it, so I chose .

It may have been a great disappointment because of the excessive expectations for ANA.
However, I was disappointed with the way I chose . Was it such a company? When.

Neither was convincing, so I declined both.