For the follow-up treatment of the cancellation of...

For the follow-up treatment of the cancellation of the typhoon No. 19, ANA is not worthy of the title of 5-star aviation! After the 10/13 flight was cancelled by ANA, the ANA notification letter only lost the reservation phone that the passenger could not get in, and could not change the reservation on the Internet. I asked the ANA staff at Haneda Airport and instructed us to line up at the designated counter. We only got the groundwork for three hours. The answer is: "There are no seats today, and I can't help you to rebook." Booking the phone to re-book, or go to the next-door reservation counter to line up." Reflecting the reservation phone to the ground floor can not get in, she said she also knows, so I suggest that I go to the reservation counter next door. (Before I have stood in line for more than 3 hours) The booking counter next door is slower to process, at least two hours or more... Then why not tell the no-position to wait at the beginning, please What are the direct booking counters for passengers? Although the typhoon is not responsible for the natural disaster, the ANA's ability to respond is very bad!