Alexander Forrest Investments LLC Review

I have worked with Alexander Forrest on many projects and they go the extra mile to make sure things are done right and have been a pleasure to work with,many thanks to the whole Alexander Forrest crew.

As a partner with AFI in multiple areas I can personally attest to the professionalism and expertise in this industry. They hand pick their excellent staff members and deliver on all of their goals and objectives. Highly recommended!

AFI is the only property management company that truly knows full service. From start to finish they do it all and make my job easy.

Our company has worked with AFI for almost 2 years, and our experience has been extremely positive. They are professional, organized and thorough. They deliver on promises made and take pride in a work ethic that is second to none. We look forward to working with them on additional projects in the future, and recommend them to others in need of property management services.

I WOULD NOT SUGGEST ANYONE RENT FROM THIS COMPANY!!! THEY ARE ABSOLUTELY RIDICULOUS! THE RENT IS TO HIGH FOR WHAT YOU GET, AND THE PLACES AREN'T EVEN THAT NICE! WHEN YOU MOVE IN MAKE SURE YOU GET A WALK THROUGH, AND WHEN YOU MOVE OUT MAKE SURE YOU TAKE YOUR OWN PICTURES AFTER EVERYTHING IS OUT AND ALSO MAKE SURE YOU DON'T LEAVE ANYTHING FOR THEM TO DO BECAUSE THEY WILL COMPLETELY SCREW YOU OUT OF YOUR DEPOSIT AND CHARGE YOU AN OUTRAEGOUS AMOUNT OF MONEY FOR THINGS THAT YOU KNOW DO NOT COST THAT MUCH!!!!

Happy to be part of the team. AFI gives management the tools needed to improve the communities they serve. It's a great feeling being able to see your home get better. Thanks for the opportunity!

Awesome employees!!! I really enjoyed my experience

Complete excellence in multi family management. Truly dialed-in on the metrics, and I am honestly privileged to be able to do business with this team!

I have several friends who have lived in units owned by this company and the units were horrible. Management did not make necessary repairs and rented out overpriced, moldy, infested units to college students. They are, in essence, slumlords.

Probably the worst management company around. The reviews are fake and they don't pay their vendors.

As a resident in one of their properties I would not recommend living in them. They switch managers so often . I am on 3rd one since moving in here in October. They lied about infestations and problems that are happening. Cause of their deception I have lost all my belongings due to Bed Bugs . I have had to leave my apartment for days. I can't handle chemicals. Both my dogs have been sick since moving here , both stomach infections due to the pesticide bug sprays that was 1200 dollars in vet bills. They allow people to use these apartment as storage containers and allow dirty people to remain . The first maintenance man here was gross his apartment along with the mangers at the time was so dirty and gross I seen it when they were moving out . The maintenance man had a bed full of bed bugs . They are treating apartments constantly for them but not correctly . They are just doing bare minimum to say they try. The building is going through major plumbing and structural fixes not one permit is hanging . Elevators have broken least once a month . The elevator inspection were over due also when I moved in . Smoke detector in hallway is broken. When maintenance does do anything they don't clean up after them selves they leave it for you to clean up . They changed outlets left drywall dust all over . When they added a blind in the window left the short one they brought up that didn't fit for me to dispose of. After the bed bug treatment I came home to live ones on my floor and roaches coming out of my sink. I sent videos to them. They acted like it was no big deal. I wish they would move in here see how they like living with bugs. That's why the mangers that left only had few clothes and blow up mattress beds caused they knew everything would be ruined from the bugs . Greg kept everything in milk cartons. I will never rent from this company again and I will try and inform any potential residents not to move here .

I have lived at one of the properties you all manage for over 9 years. NEVER in the 9 years has it looked so good! The manager in the office has been so friendly and helpful. Thank you for hiring her, she is the best manager we have ever had at Stone Ridge Apartments!

They are a pleasure to do business with! Highly recommend!

Have been trying to get in touch with the company and let s say it s hell the after hour people who answer the phone are so rude and very unprofessional. I just want to get in touch with some one about this unknown credit report by them.

I drive by an Alexander Forrest property each day and it is the cleanest property in the area with nice landscaping. It is obvious that taking care of the property is of high priority!

Highly recommend Forestwood Apartments. The management is wonderful and always there when needed

It takes forever to get paid from this company. My husbnad and I did plumbing work for one of their properties and it has been over 90 days and repeated calls and nothing.....

Professional and friendly team. I would definitely recommend this company!

The company was a pleasure to work with. We provided services to one of their managed properties and AFI made sure the payment was received at the time of completion.

AFI delivers on their promise. Always honest even when things do not go as planned. The team has the discipline and expertise in running a multifamily asset to its fullest potential.

Each one of the team from AFI is committed to the success. I can always count on the professionalism and results from the team. I highly recommend AFI.

Great company to work with, solid processes and culture.

In my profession, I communicate with many professionals on a daily basis. AFI's staff is one of the most dedicated, professional, and caring staffs I have ever had the pleasure of working with. They highly value their properties and tenants to the same level as they value their employees- which is a value hard to find in today's world!

AFI is professional organization from top to bottom and a pleasure to do business with!

AFI does a great job of working with different parties to succeed as a business and a partner. They have many options for different areas and price points.

I have found the team at AFI to be responsive and professional. Even in the instance that things don t go as expected they work quickly to make sure things are resolved. At all levels of the organization they are accommodating.

I ve lived in a rental managed by Alexander Forrest Investments for the last 3yrs. They do a great job. The property managers and maintenance staff are great to work with. They are respectful and professional. The tenant portal is easy to use and very resourceful. The property is maintained well, clean and they are continually making upgrades meet the needs and wants their tenants.

Garbage company that makes their managers into liars by not keeping their promises. Rent from anybody else but avoid these lying sleaze-balls.

Our company has been working with AFI for over a year now. We work directly with local on site personnel as well as with various departments and folks at the corporate level. I am very pleased to say their response time is fantastic and service provided to their vendors is first class. I highly recommend working with this company from a vendor standpoint. They will not disappoint.

Signs Now has been doing business with Alexander Forrest Investments for many years they are always professional and well organized. It's always a pleasure to work with them on one of their projects.

AFI sounded like a great company to work for on paper and I was genuinely excited about this experience until I got there. The online posting said training would be in Kansas City. Orientation was in Columbia and my actual site training was in Topeka. The company wasn t upfront about this information, and I had to ask. The idea is that property managers are placed at a site that is failing and turn it around to a successful property in about a year. They are supposed to have support at corporate level to get everything done, but corporate is overloaded and more than anything seems to hinder the process. Managers end up having to spend money out of their own pocket to fix up apartments and don t get reimbursed. The last manager that I was working with was owed $1500. They also don t offer health insurance and the PTO is the least I ve ever seen a company offer. The bottom line is that AFI doesn t care about people or communication, they only care about $$. This is fine for some people, but that doesn t work for me.

Our company provided professional services to one of their apartment complexes. It is hard to get a hold of anyone with corporate.

I have been impressed how Alexander Forrest operates properties.

I had to call into the office to get paperwork for a transfer. The staff helped me out very quickly and send me over everything I needed that very same day

I did work for AFI. You can tell they want to maintain and quality property and keep things clean.

I've worked with the AFI team for just over 3 years, and can attest to their professionalism and work ethic! They are a team of hard workers that truly live up to their vision and mission to prosper all stakeholders.

Excellent! Customer Service has always been professional!

I rent an apartment with AFI and I have had nothing but good experiences so far. My favorite part about working with them is that I pay my rent online. I don't even have to think about it and it gets done. Their online portal is easy to navigate and they make it easy to schedule maintenance requests. Very easy to get into contact with management if there are any questions I have. Great business to work with!

Highly recommend renting at Forestwood Apartments! It s a great neighborhood and extremely family friendly. The staff is always there when you need them and quick to resolve any issues you may have.

The team at AFI has been a pleasure to work with since 2014. I am impressed by their commitment to their company mission and values, and seeing how they demonstrate that on a daily basis (e.g. reading the mission out loud before starting a conference call).

The management team strives for excellence and expects that of their team and vendors. As a technology vendor, it's fulfilling when clients trust us to do our job while holding us accountable. I've enjoyed seeing the positive actions AFI has taken in their online marketing, and I expect nothing but continual growth and improvement for them in the years to come.

I have lived on one of their properties for a couple years and absolutely love it, I have dealt with the office many times and they are always professional and courteous.

In my profession we deal with some of the nations largest multifamily operators. AFI's attention to detail and willingness to partner with their suppliers is quite unique. Communication is key to any relationship and they excel at keeping us up to date with all of their growth plans. Very fortunate to have them as a customer. Jim Polster National Account Manager Wilmar

I'm working with AFI on one of their properties in Texas, and their manager is top notch, and they put in a lot of work to maintain their property and keep it clean. This group strives for excellence and professionalism.

terrible, you will not get your security deposit back. I have been trying to get my security back( suppose to get it back with few weeks) and its been almost over two months and they come up with new excess every time i call them. i wish there was 0 start i could rate them

Highly recommend rejting from Forestwood Apartments! Great management and staff!

I have had nothing but outstanding experiences with AFI each and every time I've worked with them. I'm looking forward to doing business with AFI for years to come.

Alexander Forrest is managed by some of the most driven, hard-working people I know. They've been a pleasure to work with, and I'd definitely recommend them to anyone in the real estate management industry.

I lived at one of their properties and never had a single issue. The place was well maintained, staff were quick to address any issue that came up. Hands down the nicest place I have ever lived at.

These dumb losers think they can do what they like and avoid the law. Those goofy crooks really do have a wake up call coming and it is shaped like my unwillingness to be pushed around.

I work with Forrest Alexander on several properties. Great team and I really like all their managers.

Rented from them and was employed by them. Prompt professional service on both fronts.

Alexander Forrest Investments is constantly striving to provide their tenants with the highest quality product. AFI truly cares about their tenants, staff and industry relationships.

AFI brings the utmost knowledge and professionalism into the multifamily industry, it has been a pleasure working with them thus far.

As a partner of Alexander Forrest, our interactions have always been professional and pleasant. They understand what it takes to keep renters satisfied and they are a valued partner.

Working with AFI for just over 2 years now, I am time and time again blown away by their great work ethic and the commitment to excellence they bring to the table every day.

The transition of the new property owners has put all the right personal into place to help assist and take care of all the issues that there tenants may have. They have been fair and have put there tenants concerns as there top priority. I m glad that I have a chance to work with people how cares about other people.

Driven, focused and professional property management.

Listen to me...do not trust this company! My husband worked here and we went through hell. Moved around a lot. The management are plain liars and dont care about their employees whatsoever. The reviews you see here are probably fake for the most part because they push people to give them good reviews (including me). This company is untrustworthy, and crooked!! They hardly reimburse and it takes them forever. Many times you have to use your own cash to pay for stuff. I've seen them fire people on the spot without any notice, compassion or even explanation. All they want is to make money off people. Again, please consider other options before coming here. I would never recommend this company to anyone!

Outstanding company hands down!! Everyone is easy to reach, communication is great, Kyrsten and Chris in the leasing department are amazing and very quick to respond to all needs and questions.

I enjoyed my time working with the company. Our property had some troubles and AFI was able to fix those issues and make great improvements on getting the property back into top shape.

We hired AFI to take over a 98 unit apartment complex in Lubbock TX and within a year, we're on track. We've been pleased with their approach and efforts!

I enjoyed living at their property , and enjoyed several of our managers we had while living there- Before my wife got into property management herself we got to learn there and I even was contracted to clean and turn empty units. The last few months of living there as I was turning apartments they were turning landlords more than I was units (no big deal it happens) . All of a sudden I stopped receiving pay for empty units 2 of which were large townhouse units. I accepted that I would probably never get the pay for those and then we were blessed with opportunity to move and work in property management ourselves. We accepted that we would lose a deposit because we were leaving our lease early. I cleaned the unit prior to leaving as I would the turns I got paid to clean by a checklist. When we moved I received a very large bill for supposed cleaning and repairs. Again I didn t even dispute it- I still may not. I also want to state that my wife applied for their property management positions and we were told by an assistant manager that the manager refused to turn in her applications. Mind you she is now a property manager of properties exceeding over 275 units and more. I guess I m writing this to say this- it s been a while but I just noticed this on my credit as I attempt to repair a few things- and the betrayal is really shameful. We did a lot for our community and treated them like family. I remember times my wife got her hopes up about applying and her being told she had a great chance of getting the position only to find out that her apps weren t getting turned in. The bill we got when leaving was around 1300 and that is really disappointing considering I shouldn t have sent and invoice for my breached unpaid services and didn t.

As I attempt to seek to settle this, the reminders of how they tossed our whole correlations and business relations out like trash is unbearable. I honestly don t look forward to a response on here, especially after reading these other responses it just seems like you put a number of someone else to call to divert the situation making it seem like you attempt to settle disputes in the court of public opinion

Poor customer service and responsiveness to tenants needs and issues with complex issues. Don t rent from their properties including Campus View and Campus View West in Lawrence KS. I m sure there s many more.

They don t answer questions in times of national emergency and when their tenants are in financial danger. Their tenants in Lawrence, KS are low income and yet require them to make timely payments when work is laying them off. This large corporation with multiple properties can afford a moratorium on one months rent while their tenants are out of work for reasons out their control. Will you have tenants risk their health to find work and if so do you have work for your tenants so that they can make timely payments? At the very least offer it one a case by case instance.

I contacted AFI for direction and insight, in regard to our rental problems for Moss Creek Apartments. Our previous management company left us with a 70% vacancy in August 2017. Soon after, at the height of our dissatisfaction and dismay, a close friend highly recommended that we visit with AFI.

Al Seymour, of AFI, made arrangements to meet with us on-site and later to meet with AFI's team of experts. The conclusion from the visits, confirmed the apartments were not rented due to antiquated marketing techniques, lack of priority given to our property and no clear direction to rectify this negligent situation. The conference meeting was an impressive brain-storming session. AFI offered marketing ideas that were sensitive to the needs of the student and non-student market. Options for advertising included a website, website optimization, on-line management tools and support services. Flyer distribution was discussed. Affordable options were identified.

The size of our business does not immediately allow us to contract with AFI for management services. However, they most willingly offered their resources and contacts, in-house staff and encouragement to begin instituting ideas and strategies that were freely shared by their staff.

AFI has taken a very personal interest in staying in touch, and they are available for assistance, if and when needed.

Personally, I thank Al Seymour for coordinating introductions, David Atkins and Paxton Schneider for bringing us into the fold, Derek Negy, Ryan Scheer for their marketing and leasing input and staff for working with us. We appreciate your time and motivation and have no reservations in recommending AFI as "Experts in acquisition, development and financing of real estate projects".

Kimi Chinn Rother
Co-Owner & Manager

Seeing the results first hand of how a management company who cares and takes the time to listen to the tenants.

Working with AFI has been a joy! As we all know communication is essential in a professional relationship, and the team at AFI excels in this. They go above and beyond to make things right and truly value not only the company you work for but you as a person. I can't say enough good things about AFI!

These people lie, and make bedbugs sound like pets, good luck getting your deposit back, to funny I've worked for them, the only good reviews I see are current managers and companies that do business with them, perhaps they should rent from them, then listen to their lies, check the OSHA and bug complaints, when a business does business with them think twice about that business as well

AFI revolutionized the management of multi level living facilities. They are efficient and economical and very professional. You re in good hands it s AFI is managing the property.

I have thoroughly enjoyed every time that I have worked with Alexander Forrest. Communication is always prompt and professional - great company!

Attention to detail, pride in their work, and professionalism; all very consistent in the 5+ years that I have been a customer and partner of Alexander Forrest. Quick response, problem-solvers, and excellent follow-through that is all too rare in this industry

As a vendor, it is difficult to find clientele as efficient and professional as Alexander Forrest Investments. From their onsite managers to corporate staff, their responses are always timely, helpful, and positive. I have had the pleasure of considering them part of my team for years and would recommend their services to any multifamily complexes in the country! Well done team.

Awesome people! Robin Trout is great to work with. My company sells to them. I deliver to them often and they are always on top of things. Always pleasant and makes my job so much better!!!!

As a recent transplant of Columbia I wish I had known about this company before I made the move. I meet Chris recently and he was extremely informative and answered all my questions. I'll be on touch when my lease is up!

All smiles to your face, then stab you in the back with crazy fees and lack of empathy. Would not recommend renting from or dealing with these guys.

Interviewed for a position with the HR Specialist, and was incredibly impressed. Seems like the company truly cares about their employees and is willing to work diligently to improve the properties they manage.

I live here now. The computer messed up my rent and they are tying to make me pay rent again rather than fixing the computer system to see what actually happened. Someone from corporate was suppose to call me back they never did. The lease give you a whole amount of what you have to pay for your lease agreement and all my money add to that. You all are scammers and unorganized.

I have had the benefit of working with AFI over the past 6 years in every facet of apartment ownership from acquisition through day to day management and accounting , They have done an excellent job for our investment group . I would recommend them a s a very valuable resource !

Great professional company. Love working with them.

Always a pleasant and easy experience with this company! Never any issues, always professional!

I experienced the debt collection due to this company. As I moved I changed my address and later got a call from a debt collector say I was terminated the lease early. Went back talk to the manager, she said it was cleaning up fees after I moved out instead. I totally understand that I have to pay if they have to clean. Never contact me on my email or my phone. She said it s a big company it could not call or email everyone. As I received their email every month promotions. I guess tenants are not that important to you guys. Thanks

The AFI team has been excellent to work with. Their knowledge and processes in filling multi-family buildings has been proven to us and we look forward to doing another project with them!

Our kids went to rent a appartment from this shady company, was a wreck . And we can post the pictures. A true bait and switch. Now the shady owner wont return calls nor refund our money as promised. His attorney on record is robert hollis in Columbia mo. AF investments are a dishonest lying group of folks. Have a good one Alexander forest. We will be talking to you.

If I could give zero stars, I would. These people are absolutely horrid. I rented an apartment and the owners didn't take care of the complexes. This company bought the complexes and came in with promises of improvement. First of all they did NOT honor my lease at all. They added fees that were not listed in my lease. Secondly, I made them aware of a health hazard, and they did absolutely nothing. Thirdly, when I made the decision to not sign another lease at that property, the manager flat out did not show up for my move out inspection on the date I requested and because of my work schedule that got pushed back a whole week. Then they proceeded to charge me a whole month of rent and late fees after I had moved out. I have attempted to contact them to resolve the issue and have been unsuccessful in getting a single person to return a phone call or even email me. Poor business practice and absolute disregard for tenants or state laws. Just because it is in the lease, doesn't make it legal if it doesn't follow state laws.

I have lived at Stone Ridge for 9 year. NEVER in the 9 years has it looked so good. The manager in the office has been so friendly and helpful. Thank you to whoever hired her she is the best manager we have EVER had! Great job on the landscaping as well those guys have been working so hard!

They have done a great job in ensuring the property was well maintained and looked after. Since AFI started as the management company this property has really turned around

Professional and understanding. Great company to work with.

In my career, I work alongside property managers extensively on a daily basis. I know AFI to be one of the most professional companies in their industry. They hold service and professionalism above all else. I have had the pleasure of being a commercial tenant of theirs, recommending other tenants to them, and aligning property owners with their full service management. In EVERY instance, they have exceeded all expectations.

Great company to work with! It s always so easy to get ahold of someone and everyone is eager to jump in and help get any issues resolved. These guys really care! ..... UPDATE: They do not pay their bills for services they contract. They willfully sign up for services on their properties and simply do not pay the bill.

I was lured into an apartment with a promise of no deposit, but ended up having to pay said deposit anyways. Fast forward a year after I move out. Landlord said I will get it all back. 80 days later, I have not even an invoice in violation of state law (383.580 Security deposits [30-60 days by legal limit]). Had to spend a month to squeeze this name out of a landlord of my apartment. Currently willing to pursue legal actions at a loss just to make sure that they don't have my money as well as have proof of their violation of law and blatant theft. I will update this review when they get back to me.

Lowes is proud to be a vendor partner with AFI. Everyone on their team takes pride in their properties, and goes the extra mile for their tenants. I highly recommend them to anyone looking for rental property in the Columbia Missouri area.

Best in the industry! AFI s quest for excellence is unrivaled. I interact regularly with both their property and corporate level personnel and can tell you that everyone in the organization has the same goal of providing the best living spaces available. I d recommend AFI to my friends and family and any renter, property owner or investor looking for a strategic partner.

Alexander Forrest is a professional company and great to work with!