ALEXANDER CHEVROLET Reviews

James steward is the man and everyone else was willing to help and assist anyway they could

I arrived earlier than my appointment and a nice gentleman began immediately on getting my car into the servicing area. The waiting
room is pleasant and contains everything needed by waiting customers.

Everyone was friendly and very responsive to the needs I had. They made the car buying experience as quick and painless and possible. I will come back for my next car.

Took my daughter to buy her first new car. Excellant customer service by Josh. He was upfront with all information, accommodating, polite, courteous, and an all around good guy. If you're looking for a new or used vehicle go by and ask for Josh. You won't be sorry. Lots of auto choices and staff who help in every way they can to help you.

Great experience from the salesman to the financing. I know my daughter will be safe & enjoy her vehicle while attending college!

Always a great experience with them. Excellant Custom Service.

Technician's were knowledgeable and they removed the typical upsell items from my bill without me needing to ask first. I would use this dealership again.

I worked with Marty as my sales rep. He has gone over and above to make the experience a great one. The finance dept was great as well. This is why we keep coming back to this dealership. They have the best customer service and the Service dept. is great as well!

Everyone was helpful and courteous. They worked in a timely manner and finished quickly. When I need anything for my Chevy I will return to Alexander Chevrolet. Thank you for your assistance.

I'll be back at my next scheduled appointment. Thanks for the good service.

Well 5 years ago they were good but now...I take my car to another Chevy dealership cause service is so much better

Great experience here at Alexander Chevy. I was passing through on a road trip and felt something strange in the steering of my vehicle. I stopped and they got me right in for an inspection and I was back on my way with the peace of mind knowing nothi was wrong. Big kudos to my service advisor Patricia Hager and the technician Thomas Sanchez. They were both pleasant and knowledgeable and proof that customer service is alive and well.

Very good service
was very nice well Pleased!!

I was there with my 2 year old daughter. The waiting room was very comfortable and they had a small table for her and some books to keep us occupied. The associates kept me up to date throughout the visit which made the wait much better as I was not left to wonder 'how much longer" thank you for the attentiveness.

They worked me in to get my oil changed quickly when they found out I was late in changing it.

Just had a oil change everything went smooth again was a great experience

Tim , larry.and general manager are the best people in the car salesman .I thank them for everything

8/25/17 - Well Alexander has corrected the problem with our keys. They have had the key made, at their expense, and gave us a loaner vehicle while they had ours! We are satisfied. Great recovery, Alexander! I'll bump up to 4 stars!

They were very nice, maybe just a little pushy. they promised they would have my 2nd key in 2 or 3 days. It's been a month and I still don't have it and can't get a return phone call. So I have a Jeep that I paid a lot of money for and someone in a neighboring town has the other key. Makes me feel a little uneasy. Get everything you need from them up front.

I am very happy to say that my truck is running perfect. It is better than new. Thank you to everyone who helped me and my wife. You were so kind all of you. What a good group of people. Alexander Chevrolet Service Department is the best. I will give you an A+ for your kindness and support you gave us. Thank you so much. Ervin and Lynda Powell.

Awesome customer service and very easy to work with.

paid a ridiculous amount of money for an oil change, fuel injector cleaning and "full inspection". The rear wiper blade was ripped off and was marked as "good condition" (was already like that before going) So there are likely more things that were just completely disregarded

Great service and great staff. Greeted promptly and well informed about the service being performed.

Take advantage of people with gimmicks that are not worth what they charge for them

Everyone in the service department is super friendly.

Highly recommend dealership! From sales to finance to delivery and service. Everyone is friendly and helpful. We really felt they appreciated our business.

Service department is the worst I've ever experienced! Per "trish" well I'm sorry our online system isn't accurate and we have 4 scheduled for the same time so we can't get you in any other time! This will be my last purchase with this dealership!

A bit expensive for service. Also, they are not very flexible with service appointment times. I understand I am going to be a late afternoon appointment but all I need is a filter changed and I asked to come in an hour before close and they refused. I initially went for this service days ago and they couldn t do it because the part was out of stock. It s frustrating the service department doesn t even attempt to accommodate customers. People seemed nice otherwise.

Out of all the vehicles we have purchased in the past at other dealerships, Alexander Chevrolet blew them out of the water. I could not have asked for a better experience. It was great and have already recommend friends and family to see this dealership if they are in the market for a new vehicle. I'm looking forward to doing business with them in the future. Also, we could not have asked for a better salesman. James Steward went above and beyond to make sure we were satisfied.

They went out of their way to make sure I got the best deal on a car. Me and my husband were so satisfied with their customer service.They exceeded all our expectations.I would recommend going to Alexander Chevrolet always. Marty Hamm and Michael Slate was awesome. They were the ones who assisted us. I will always go to Alexander Chevrolet first. They didn't try to give me something I didn't want. They listened to me and gave me a deal I didn't think I could ever get. Thanks guys!!!!

My visit there was very pleasant. The waiting room very clean, they had waterand coffee for their customers. Was in and out in a minimal time frame.

Awesome. Our water pump broke on our trip from out of state and they got us right in and we were able to get back on the road to get home hopefully on time. Great staff.

We had a wonderful experience with these wonderful people! We looked at several different vehicles and we had finally decided on one and they did everything possible to make our experience easier. We were in and out in no time! I highly recommend Alexander Chevrolet to anyone!!!

Used the app to schedule and when I got there my name wasn't even in the system. However, they slid me in since I was early and my visit was smooth from there.

With out a doubt the best car buying experience I've ever had! Great service. They really break everything down for you. Marty Hamm was my salesman. He was the best I have ever worked with! He got me exactly what I wanted at the payment I wanted. Even got me a better interest rate than I expected. I would recommend him to anyone! Thank you Marty! I'll certainly return for any future vehicle needs!

Love the service at the Dickson Tn, Alexander Chevrolet the employees are the best.

We had a very good experience at Advantage, from our salesman Jose to the rest of the team ! They were quick and answered all our questions & took care of our requests. Very happy !

My time at the service department was very pleasant. They were quick and professional as they always seem to be. I messed up the online service set up, it wasn't very user friendly for me but the people at the other end was able to decipher what I was needing done.

Scheduling online was a breeze. Everyone was in a great mood. They immediately got my truck back in the shop on time while I used the lounge WiFi to continue my work. My truck was finished before my work was so he told me to take my time and just come settle up whenever I'm ready. Truck was serviced without missing a beat of the day.

The staff was so nice to us. James Steward and Mike Guarr did everything they could to accommodate us. Wonderful experience!

I have always seen William when I get our car serviced. He is very professional and always informs me first if something needs to be done. Everyone there are so friendly. Their service department is the best!!!

Car repair, waiting room was messy, and bathroom not very clean

My recent purchase went quickly, smoothly, and stress free. Dale was helpful in making this an enjoyable experience. I love my new Traverse!

Called service 'receptionist' who did everything possible to NOT allow me to ask a question to an actual mechanic about a stuck hatchback latch. At same time telling me "Well, I've never heard of that happening before." Car on warranty. Next time I want a worthless opinion on auto mechanics I'll ask my dog. Called Barnett Chevy in Manchester, service manager walked me through a solution that WORKED to resolve jam issue. Suggest you take your Chevy business there, they were great.

Very helpful and honest. They serviced my car as quickly as they could with all the other vehicles they ve got coming in. Staff was also very friendly and helpful.

Very personable, friendly, courteous and professional. I went for a recall visit with my 2005 Chevy and was treated as if I had bought one of the most expensive new cars on the lot. Thanks to all at Alexander.

Got me in and out very quickly. Did what they said they would do. Nice job.

The people here have been amazing. I broke down on a Saturday and they were there to help me. I do not own a car from Chevrolet, and they were still willing to help me. They even offered a complimentary rental car until Monday when I could get one on my own.
When I go on the market to buy another car I will for sure come here first, and hopefully I will leave satisfied. The customer service was amazing, even for a customer who has never been here before and doesn't own a Chevy. Very, extremely satisfied customer today.

Salesman and dealership were easy to deal with. No high pressure, just business negotiations in a friendly environment to reach a sales agreement.

The salesman are always awesome and never pressure you.

Very helpful salesman and finance personal. I would highly recommend anyone looking for a vehicle to go check them out, ask for James. He had us in and out in a short time. And trust me i strongly dislike dealing with auto dealers but i would go back in a heart beat. CHECK THEM OUT FOLKS!

This is the only dealership i will ever buy from. I had great service from all the people that worked with me and made it possible for me to get my new Chevy Spark. Rick Tabor and Jamie Davidson spends hours working out a deal that stayed in my budget. I highly recommend this dealership!

No carwash after service, maybe next time five star

Alexander monitors my GM OnStar diagnostics, calls to set up an appointment and then offers me a service discount to boot. What more could I ask for?

I would like to say the employees here done an amazing job with the deal they worked on for me I thank you guys so much special thanks to Mitch you done a fantastic job well done as well as the rest of the staff keep up the great job

Love the service that I received at Alexander. They made sure my issues with my car where taking care of.

Have been using their services for a few years now and I have yet to be disappointed!

I was able to make an appointment on short notice for an oil change and tire rotation. Thanks for getting me in and out on a busy Saturday!

Our experience with the sales people was amazing. It wasn't until we got to the finance person Mike that our experience went completely down hill. We had the car fianced through a credit union so when we came we had a check in hand. Mike was completely rude and when he had the numbers off by $8 he got an attitude when we didn't want to pay it. The dealership sent a fax to our credit union showing the amount the check should be for. We were also provided with a copy of this fax, when we got there to sign all of a sudden the numbers were different. He went somewhere and came back and didn't say a word about what he was going to do about the discrepancies, he just started printing new paper work. So we continued on and started signing paperwork and apparently it is wrong for us to want to know what we are signing and when we were presented with a paper that was not filled out with any car information or any information at all just a blank paper that could be filled in with any information they wanted we questioned it and he got mad about it. We asked for a copy of the things we signed and he told us we had the copies we needed. Well due to the circumstances and previous experiences with family we realized we did not have copies of everything we signed and we had to ask again. He got mad and slide the folder towards us and told us to show him what we wanted copies of. After getting through this whole process we were in the hallway waiting for our tags to be put on we heard Mike up at the front talking to two other guys about us. This guy could not even wait til we got out of the building to talk about us. If we did not already have a check from the credit union we would have walked out yesterday soley based on this jerks attitude. I WILL NEVER go back here to shop for a car and would HIGHLY recommend that others not either. It's bad to realize one person ruined the entire experience.

The guys at Alexander Chevy are some of the best dealers I have ever had the privilege to deal with. This was the best car buying proscess I have ever been through. Thanks again for the help.

I had called into dealers warranty department regarding an issue with our truck before I had brought my vehicle to the service department to confirm it was under warranty as the man on the call stated it was under warranty still and I had explained I believed it had to do with the power steering and he again confirmed that it would be under the warranty still. I went into have it fixed as they then stated it wasn t under warranty because it wasn t under Powertrain. I called the main chevy number to see what was going on as the woman I spoke to stated she would be able to get us a refund on the $117 we paid that day to have it looked at and was never refunded. Then got a call back from a different rep after 4 days to say that it wasn t under warranty that they wouldn t be able to help us at all. As I told the woman the day I first called in I didn t want to pay to have it checked out as she insisted that we did in order to get the refund back. The receipt shows that they had fixed the issue that it was brought in for but was never actually fixed it. Needless to say we won t be back to that service department again!

Lied to chevy corporate and said my 16 camaro SS was heavily modified when it was stock as could be, went to another dealership and car was in fact deemed a lemon and purchased back by chevy, now they're denying all warranty work on my parents car because they're butthurt about the whole situation and I guess they also put a big scratch on my mother's 2017 camaro ss 50th anniversary and denied warranty work.

Dropped my truck off for service, got it back before the promised time and my issue was resolved. Thanks Jonathan in service!

We had a wonderful experience and Dale was wonderful. He answered any and all questions and was so plesant

DO NOT go to Nissan !!!! CHEVY all the way baby!!! DALE ARGO is the man to talk to . Very helpful and overall just such a nice and genuine person . I told him what I wanted and he delivered . Very hard to feel like a salesman is on your side but I felt like he definitely had my back throughout the whole process. Thank you

Our experience was excellent! We purchased a truck without any high sales pressure at all. Rickey Tabor was excellent to help us through the process. He was honest, informed, helpful, and it was actually fun to buy a truck! Larry McDowell, the General Sales Manager, was equally excellent.We will never buy another vehicle without going to see Rickey and Larry first. Alexander is a wonderful dealership to do business with, and I can recommend them very highly! Thank you for hiring such wonderful people for your dealership.

I received excellent service and will recommend to other people!

Scheduled an appointment 3-5 days in advance to have tires rotated. Arrived Saturday in the morning and waited 1 hour and 50 minutes before the car was finished. Very disappointed. Obviously my appointment time had been taken by someone else and I was put to the back of the line. Definitely going elsewhere.

Great people... even though I wasn't an actual customer they helped me out with a suprise gas cap lock that didn't have a key. It put me in a real tight spot after buying a private owned used car with no gas and no way to put gas in it 70 miles from home lol but they helped me out and didn't ask anything in return for their time or effort CAREFULLY breaking the lock open. Even turned down at first the $20 I held out. I have no basis to judge their cars or service department but the facilities look nice and the salesmen are helpful, friendly, and trustworthy in my opinion.

excellent people for sales and service. purchased 2 new buicks last 4 years, always service them here. service is great!!

Always the best service department in the area, Alexander Chevrolet.

Outstanding service and price. Josh Mallory was my sales rep and was very responsive and courteous. Finance department also very organized and helpful.

As always, I was treated very well by the staff. The servicing of my truck took exactly the amount of time that I was told to expect. I have been a loyal customer for years and will continue to be.

Excellent experience! These people know how to make the customers happy. Our 2014 Buick has never had another shop take care of its needs. Thank you Alexander for knowing exactly what to do.

I will never buy another car from anywhere else! Everyone there at Alexander are doing amazing jobs! A special shout out to Cameron, our first salesman, Nick, our second salesman, Jeff and Marty! Those guys are the real deal! I can t wait to be in the market for another vehicle!

The most undesirable experience I have ever had at a service department. Walked in after a diagnosis, I paid them for, then to find out there diagnosis was not truthful. Wound up paying a heavy dollar.

Great customer service in the service and parts department. Highly recommend.

I am a fairly new owner of a Buick and recently took my car in for service. The friendliness of the staff from the moment you speak with them over the phone, to the time you walk into the dealership has always been exceptional! Stephen has always gone above and beyond for all of my needs, and that is hard to come by! I would highly recommend this dealership to anyone looking for any service needs.
P.S. My car never looks better than when they detail it for me!

Every one was very courteous and very professional they told me it would
Take an hour to perform the adjustment
And they were right on time I was very
Impressed enjoyed the experience!

Took my 1998 Cadillac DeVille in for oil change and related general service. I was well pleased with the attitude of the service advisor, technician, and the cashier.

Mitch Stephens was the BEST BEST BEST salesperson ever. You have a really amazing employee in Mitch. He made sure that we got a deal we were happy with, great job

Tony Richardson was my salesman and after I found out the truck I bought didn't have working left side speakers, he went to great lengths to pull some from vehicles that were being detailed to be put on the lot. After he was unable to find any speakers that matched, he pulled 50$ from his own wallet and gave it to me to go buy some new speakers from walmart.

Dropped off our truck for some recall servicing and ever since we picked it up it has been acting up. So I took it back to the service department, (obviously I m mad I dropped my truck off and not a dang thing was wrong with it and I get it back and something is wrong with the motor). First, one of the service people says that I may have dropped it off in good condition.., NO EXCUSE ME BUT I KNOW FOR A FACT there was nothing wrong with it, then another service woman is saying woah toward me like I have no reason to be mad... then they keep my truck for an hour and a half and give it back to me telling me nothing is wrong with it... BS!!! I know how the truck drove before I dropped it off and it was most definitely wasn t driving like it is now. So obviously there is something wrong.
All the meanwhile I m not able to be at work while having to deal with an issue that wasn t happening before leaving my truck with them.

STAY AWAY FROM THIS DEALERSHIP IF YOU WANT YOUR SERVICE DONE PROPERLY

I can t believe how the service people acted, but we will never do business here again.

The service advisors are courteous. My vehicle was ready quicker than I expected.