Darrell Waltrip Buick GMC Reviews

Cody was very thorough & professional, made purchasing my new truck quick and easy!

Lewis and Dave in the service department are amazing individuals who treat you like family! Because of my experience with them, I will not go anywhere else for a truck or a tune up. Hands down the best experience, every single time!

Everything there was great. 2nd vehicle I bought from BJ Dobbs and I'd buy the 3rd one from him as well. Great experience and enjoy going to the dealership.

It was awesome as always. I expected to be there for a while because I had them look at my passenger window while they were doing my oil change.

I was there maybe an hour and a half and I was ready to go. Lewis is always amazing. He takes good care of us.

Benjamin Dobbs was an excellent sales person. We will always come see him. Thanjs

Great experience!! BJ Dobbs and Nico Bauer were excellent. Worked very hard to locate a vehicle to fit my needs.Everyone was very courteous and patient. Very pleasant atmosphere.Very knowledgeable of the products.

The service department here is wonderful. I usually work with Jeff, and have always felt like a valued customer. Highly reccommend these guys.

Awesome service, really great staff. Helpful, considerate,and nice people. Thanks for all your help.
Chasa Hayes

Great people to work with ! Thank you to Samantha and Daniel for helping me get my new ride.

Beware of taking your car in to this service shop. I will preface this I ve had multiple warranty claims with them as well as small maintenance jobs and had a great experience.

However my last experience today was quite different asking them to help diagnose a solution for random shuddering. After calling me recommending a $2900 torque converter repair I declined. When I went to pickup they slapped me with a diagnostics fee of $167 with zero heads up. Mind you my check engine light was not even on and I thought it was an alignment issue. The diagnostic kit came back with zero hits on issues...shocker. They offered to deduct it if I chose to go thru with their $2900 services.

After I reluctantly paid the $167, I then asked if I could apply this towards a transmission flush which is a much cheaper service that could potentially buy me some time ($220 there which is $140 at valvoline and they use the same valvoline fluid!).

I tried to work with them and got nowhere but them offering to match Valvoline s $140 on top of the $167 I paid them for less than 30 minutes of work. Very disappointed especially because I ve bought a car from them and service it there all the time!

Zero loyalty. Services are pricey. Will be buying my next Enclave this year elsewhere. Will be servicing all my vehicles elsewhere as well.

Have had my Buick Regal since May of 2017. Have thoroughly loved it and service department has been over the moon!! Great waiting area and attentive staff!!

Dave is great! He always make sure to communicate and takes good care of my needs when I have an issue with my truck. The sales staff at this dealership was ok but anything special but Dave in service specifically is one reason I will keep coming back to Darrell Waltrip!

Since purchasing my 2015 Encore on 2/21/20 I have encountered numerous mechanical issues (starting immediately outside my 3 mo/3000 mi warranty of course). Purge valve failure on 5/22/20, PCV Valve assembly replacement 6/19/20, and just recently had to have intake manifold, valve cover, gasket, seal, alternator, battery replaced. When picking up the vehicle from this last service, I didn't make it 20 miles before the electrical system shut down due to the alternator being incorrectly installed, resulting in my having to take the car back in. John, the service manager did arrange to have the car brought to me after this issue was corrected, so props to him. Although the service dept defrayed some of the cost of this last major service, I've still sunk over $1600 in the five months I've had the Encore- and it was a one-owner vehicle with 78000 miles and an impeccable maintenance history. Not the experience I would hope to have from a dealership, and will likely not purchase from Darryl Waltrip again, nor recommend them to friends and family in the market for a vehicle.

(UPDATE 9/9/20) - My Encore developed yet another problem (this time a badly leaking coolant tank). Despite the fact that this vehicle has been a nightmare, I am amending my rating based solely on my experience with John, the service manager. He and Lewis have done everything they can to try and help during this insane stretch of issues. They alone have helped salvage what would otherwise be an easy decision to make my purchase from Darryl Waltrip a one-time only occurrence.

Loren, Ronnie, and Calvin took great care of me and got me in a vehicle that I love:) Thanks y'all!

Their customer service was superb; also their professionalism was excellent and unmatched.

Martavius Wood, Sales Consultant, has been a pure pleasure to work with. He never exhibited any high pressure sales tactics. Nicco Bauer, Sales Manager and Lawrence Martin, General Manager, were equally easy to work with. Thank you to all that worked with us to put us in the perfect vehicle.

Very Good customer service and friendly staff, Quite Festive if I might add!

They were nothing but helpful in my sticky situation !! Both my self and my mother have gotten our cars here and the service is incredible !

Great service and Cody Akin was a great and knowledgeable sales person!!!

Last visit was superb; this visit is an experiment. Online scheduling for a tire repair/replacement. Scheduled for tomorrow, I will see how efficient the scheduling and actual repair play out. Stay tuned for the results.

We recently purchased two vehicles at the Darrell Waltrip Buick GMC and received the best customer care from Mr. Tuan Nguyen and Brett Oliver. Both Tuan and Brett went out of their way to continuously work with our budgets and customer needs. The entire staff, General Manager ( and Financial Manager Calvin Frey) treated us like family. A special thanks to Brett for checking on us throughout the purchase experience to make sure we were comfortable, and or if we had any questions concerning the vehicle or service warranties. He was knowledgeable and made us feel secure about our purchase.

Tony & Thuy Mallini

I have been bringing my truck to this dealership for almost 2 years for all of my maintenance needs and never have I been charged for a tire rotation on top of the oil change. When I asked if that was a new charge, I was informed that it was not. I'm left to believe that either that is a lie, or I was led to believe that I was receiving services in the past that, in fact, I was not. Either way, I will not be going back, and I will be sure to let others know about their practice of 'nickle and diming' loyal customers. And for a $70 oil change/tire rotation, the least you could do is run it through the on site wash...I'm guessing there is an upcharge for that too. Shame.

I would highly recommend David Chavanes at Darrell Waltrip to buy a Chevrolet. Great customer service, they will also get you the best deal out there. My new car journey was hard and long (because I'm a very picky person) but David made it so much easier, thank you for everything!!!

1- these guys are outstanding! Lawerence went over and beyond with banks and everyone to help me out. This is my third vehicle by the way!
2- Bob and Geoff the sales reps are that have helped me, they also go over and beyond to make sure everything was where it needed to be even my comfortablility in my terrain I have!
3- I came in for a used car and actually got a WAYYYYY BETTER DEAL for a 2020 terrain!
4 - let s just say the detail department is amazing! And the service department Luis is who I get every time he goes over and beyond for me and my kids as well!!!
I promise you I know the is lengthy but you will NOT regret comming here ever. They even dealt with the yankee in me at times! Lol. Thanks guys your ALWAYS wonderful to me!

Sales reps Samantha and Daniel were very professional and friendly. Could not have asked for a better group to help in my 1st vehicle purchas!

We had a great experience buying our Acadia. Justin was a great salesman. He pointed out all the features of the SUV and was very helpful in the whole process of purchasing a new car. I would recommend Darrell Waltrip dealerships to anyone who is in the market for a used or new vehicle.

We bought our son his first vehicle at Darell Waltrip's GMC and had a great experience. They were very patient with us. Our sales rep, David Chavanes was extremely helpful in finding the exact vehicle we were looking for. Thank you David!

My experiences with BJ Dobbs was very knowledgeable and courteous. Very pleasant time with them.

Best auto dealership in the area! I came here expecting to buy a 2014 GMC Acadia because I thought it would be great buy. However, Randy Murphy patiently helped and showed us other options. After a couple of hours we walk away with a great deal on a 2017 Acadia. The finance department worked with us and the payment were right on the marker. They even paid the balance off my other vehicle of $1,900 so that we would not have two monthly payments in August. I am also very thankful of Ms. Natalie Willard for going through all the additional plans available for the new vehicle. Also Ms. Josselyn Adkinson, the assistance maintenance at Darrell Waltrip Buick GMC. I highly recommend this place to anyone wanting to buy a great car at a reasonable price. They are ***Military Friendly*** Thank you so much for all your help and attention to detailed.

We were in a hurry to trade in a smaller car for something that would pull a camper trailer that we were purchasing for a trip to Alaska. We had to move quickly when we pulled into Waltrip's GMC dealership on a Sunday afternoon. Cody met us in the parking lot, listened to what we needed and suggested either GMC Acadia or a Buick of similar size. He showed us both and gave us the strengths of both. He and his staff then worked with us to quickly and easily close a deal on our Black GMC Acadia which we drove off the lot that very afternoon. Best of all, we took the car (and camper) too on our 13,000 mile trip to Alaska and we had NO problems.
We credit Cody with helping us from start to finish and of course we credit his support team for their work too. He is an excellent sales person for Waltrip's and an excellent friend to us.

Definite credit to all who were involved in our visit from Joe in Service to Mark Gray & Lawrence Martin in Sales. They were the best, and we appreciate the way they handled everything.
THANK YOU ALL !!!!

Great service team. Dave is the best advisor I ve ever had the pleasure of dealing with. In and out and the free car wash is always a plus!

Dennis was great! Super helpful. Highly recommend going to him for your next car purchase.

I had a major issue with a car that had just gone out of warranty. My service guy, Dave Heller and the Service Manager, Josselyn, went ALL THE WAY to GMC to fight for me. Absolutely THE BEST SERVICE ever! We won...

Easy buying process, friendly team members, great communications and follow up, clean showroom, positive energy. Big thank you to Beau, Nico and Natalie. You guys are awesome!

From the moment I drove onto the lot, I had wonderful service. From the gentleman who opened my door for me to all the kind staff and helpful insight, I was delighted. The waiting area was fully stocked with snacks and drinks and the fastest wireless internet I could imagine. I was in for a simple oil change and they even washed my car. I can't thank them enough for the hospitality. The prices for such luxury was great as well. I will definitely be back!

Just purchased a GMC Yukon at Darrell Waltrip earlier this months and had a wonderful experience. Everyone from our salesman, Scott Elliot, to BJ, to Nicco to Lawrence, the GM of the dealership, offered world-class knowledge professionalism and courtesy. We would definitely refer anyone who is in the market for a new vehicle to our friends at Darrell Waltrip

JD is very nice and the experience was great I would send anyone there to do business with them!

Supports sending spam to people who file bankruptcies.

We bought a beautiful new Yukon Denali today from Darrell Waltrip GMC, the third vehicle we ve purchased there. We have always been treated as valued customers, not only when we bought the car, but also whenever we returned for regular service. General Manager Lawrence Martin has instilled a personal service ethic that makes dealing with Darrell Waltrip a pleasure. Our salesman Justin Schunck was knowledgeable, helpful, and friendly, and he went out of his way to satisfy us. We ve been pleased with the way we were treated and the work that was done in the service department. Lawrence Martin has always been fair and honest in his dealings with us. We highly recommend this dealership for your Buick and GMC needs.

Had a good experience waiting to get my oil changed and they kept me informed on everything.

They will not stop calling me every time they call and try to sell me something I tell them I am not interested ,respectively ask please do not continue calling. then 5 mins later somebody else calls. Very unprofessional I will not do business with them.

Wow, where do I began? I truly wasn't sure I wanted a new vehicle. I knew I needed to make some immediate changes due to an injury that left me in pain each time I drove my mustang. I spoke with Ashley and JD. They pretty much laid out what I could do and how to get it done. But the hardest working salesman at DWBG has got to be Martavious. He went over and beyond to fulfill my auto needs. Martavious didn't give up although I was very selective about my auto requirements. From the beginning till the end it was a smooth transaction. Did I mention that Martavious requested assistance to get me from Bartlett TN to Franklin TN. Yes he made every thing possible. Thank you all so much. I love my new Volvo xc60 absolutely beautiful.

Bought our car from BJ. His customer service was by far the best customer service I have ever had at a car dealership.

I have been delaying purchasing a new/pre-owned vehicle for months because I would rather go to the dentist and not get novocain while having a tooth pulled than have to go through the "hassle" of dealing with sales people and purchasing a car. Well....my attitude has changed! I went to DW Buick GMC to look at a new and a pre-owned SUV I had located there. Conner (salesman) and Lawrence (General Mgr) were understanding of my needs, professional, able to make arrangements to my satisfaction, and I was out the door in my new vehicle with a smile on my face. Their entire staff was professional and I have always been satisfied with their service department. Happy New Owner Here.

Fast and friendly service dept and assistant manager in service

Top-notch treatment is what I received from my sales consultant Kyle Sanders. It was obvious the he listened to my desires. He was compassionate about assisting me through the entire process. He found the perfect ride for the family and me.

The knowledge of the finance team is boundless. Loren Vanderkooi took all the frustration out of finding the best lender to suit our needs. He went the extra mile to help us. He is the best in the business by far. I was a bit anxious waiting for an answer, but he had my back through the entire process. He was behind the scenes working to get a YES and finding the best interest rate to boot. I highly recommend Darrell Waltrip Buick/GMC to everyone. They will exceed expectations no matter if you are a cash customer or in a pinch. This is the best car buying experience in my 28-year car buying history!

Susan LaCoste

Ronnie Bonavita is the most awesome salesperson not only did he get us in the vehicle we wanted he was patient and understanding. He wasn t like most salesman that pressured you into getting something you don t want. He is the go to person for all your car needs. The customer service and hospitality of the rest of the staff is exceptional!!!!!!!!!!! I could only give him five stars but he deserves

Mike and Chris are amazing!! Purchased 3 cars from them in the last 6 months and have never had one issue!! They do everything they can to get you what you want.. I wanted a standard car and that's exactly what I have and am soooooo loving my car!! I would recommend everyone to stop in and see them!!

Our Chevy Uplander was acting up again, we have had the worst time with sensors going over the past five years. Called in and they worked with me and my schedule.

I was able to get some work done while waiting in the lounge area and even borrow a loaner vehicle to get a couple of errands done around Franklin. On top of it all they got the repair done in time for the rest of my schedule.

There are other repairs to be made to the van and we'll have all of them handled at DW GMC. Now if only I could meet DW that would top it all off.

Everyone in the service department has been a pleasure to work with!! Our vehicles get in and out quick, and they're helpful to explain anything that needs it. The waiting area has tables and chairs and a TV, as well as complimentary water, coffee & pop. I highly recommend them, you won't be disappointed!

I'm going to call their Service Department .... "Super Service"!

I shopped all around and have been owning a Ford Flex for the past 7 years. I shopped all brands, Toyota, Honda, Ford, etc. The best shopping and buying experience was at this GMC dealership. The dealership and the approach by my salesman and the sales management made me want to purchase my first GMC vehicle. I've owned VW, Jeep and Ford and have never owned GMC before. I'm very pleasantly pleased with my entire experience and now proud to be a GMC Yukon XL Denali owner.

I recently closed a deal on a new Sierra Denali. Dennis Foster and team were no hassle and readily available for a test drive and to answer questions.

If you are looking at deals and incentives and in the market for a GMC or Buick, I would drop by.

You guys continually put the customer first. Lewis does a great job and clearly cares about each person he works with. I am very satisfied with your GMC service team

I visited Darrell Waltrip GMC in the midst of a 5 month vehicle search. I found that unlike some of the dealers their staff was friendly, well spoken, educated and the service was second to none! Not to mention thr finance team went out of their way to make sure I got the lowest possible interest rate. I'll definitely be buying my next vehicle from them as well.

One the best service department ive ever been to. Great job Dave

I was totally ripped off by this company. I did not realize until after they were suppose to be cleaning my car.. they changed tires and actually sold me the car at a much higher interest rate than what I previously signed for. I was called and told to bring the car back the loan people had changed there mind..when I was actually suppose to have signed up for there bankruptcy program.. I was told they didnt have one..

Perfect experience and I love my 2017 Encore! Thomas was great! F&I guy was stellar :)

Nice staff, selection lower than normal for Trucks possibly due to covid

My wife and I were referred to Bob Lang by Subaru staff. My wife likes the Buick Encore and we are shopping. Bob Lang is an excellent salesman like all of the salespeople and managers we encountered at the Darrell Walltrip dealerships. Bob asked us a few questions and we off to drive a couple of SUVs.
Bob Lang was genuinely interested in our needs and answered all of our questions. Bob was informative yet not overbearing or pushy.
Before we left Bob introduced us to Sales Manager Nico who showed great concern for how are experience was and if their was any thing else they could do for us. It was a very positive experience and we felt like we were not under any pressure. My wife is not impulsive and makes excellent choices and Bob and Nico were excellent. Our thanks to Darrell Waltrip Buick GMC.

Everyone at Darrell Waltrip Buick GMC was professional, courteous, and willing to make the customer happy. Now I know the reason you are called Professional Grade! From the salesman, Daniel, to Manager Nico, to Finance person Taun, I was impressed by their willingness to get me a great deal and go the extra mile on my new truck. I got way more truck for the same money that I was offered at a competitive dealership.

Joe is always very nice and professional. Excellent service!!

Honestly, it took much longer than anticipated. It was a simple oil change which took an hour and a half of my husband's day. With the current COVID situation, there should be a better option than to sit in a waiting room for that long. Also, I believe there was a mix up with the charge. We have a oil change program.

I recently purchased a brand new GMC Sierra truck at Beaman Buick GMC in Nashville, TN. Within the first 500 miles of my driving the vehicle, I noticed water dripping onto my left ankle whenever it rained, which seemed to be coming from somewhere above the parking break. After multiple failed attempts to locate the problem at Beaman, I decided to take the vehicle to Darrell Waltrip Buick GMC in Franklin, TN, where Debra provided me excellent customer service. Within minutes, she and others suspected the leak was coming from the "shark-fin" antenna. Debra was friendly, knowledgeable, and frequently kept me updated as to the progress of the repair, by texting me periodically during the week. The contrast between my experience at Darrell Waltrip Buick GMC in Franklin was "night-and-day" compared to the horrible service I experienced on multiple occasions at the Beaman Buick GMC Service Center in Nashville. The repair technicians there were so dismissive of my concerns. They were definitely more interested in selling me the truck than diagnosing and repairing my brand new vehicle. I am never going back to Beaman...I am 100% a DW customer now!!

Always a great experience at DW. Love all the technology they use from texting to sending an Uber.

You're value ends after the sale! I purchased a2017 GMC Canyon SLE. I was interested in a used 1 year old SLE with low mileage. When I went to look it was formerly a rental which was not well cared for. I asked about a new vehicle and eventually purchased it. I was treated amicably while the sale was being made. Instead of having the vehicle ready I was forced to sit and wait 3 hours while it was "detailed" Once delivery was made the issues began. First the "custom tint" I was charged for pealed away from the window after 2 days, the sales man who could carless about me offered to have the same inept person try again or they would remove it for free, even though I was charged a premium for the tint. Then the license plate. I specifically told the sales me who insisted they get my license plates situated. They disposed of a plate that the taxes were paid already and issued me the first of many paper dealer plates while my license plate remained in limbo. After it expired I contacted the dealership for other reasons. I never was not given a manual or a pouch the manuals came in, instead 30K buys you a manual taken from another vehicle on the lot because they were "too busy" to find it. I spoke with the woman who was responsible for the license plates. She said the plate was on her desk it had been there for almost 2 1/2 weeks yet my sales person never called. I drove 50 minutes to Franklin to get my plate and, you guessed it the staff looked at me as if I just arrived from Mars. The same woman had no idea why I was there. Then after 25 minutes of waiting the salesman said he would file for a lost plate and filled out another paperplate only to be called 2 days later saying the first plate had surfaced. So now the plate that should have been Transferred was gone, the plate they filed for that arrived went missing and then surfaced was field for the wrong county! I tried to contact the GM Lawrence martin but is was informed he was too busy, or not available. I tried to email him but no response. My new vehicle was never scheduled for its first service I never received the special treat that Darrell himself promises Instead I was told by the girl at the desk the with respect to my plate they (Darrell Waltrip) only prvides license plate for the three neighboring counties..... She stated Williamson, Rutherford, and Davidson. I asked her Dickson is a surrounding county, she merely brushed me off and I pointed out the Williamson is not neighboring this dealership is in it. I was warned by friends and co-workers prior to buying the truck to avoid this dealership because it is a typical Franklin TN business where you are only treated as well as your income. I guess I had to be swindled to believe it. I would urge anyone looking to buy don't waste your time or money here. Test drive a vehicle to see if you like it but find it elsewhere. Franklin is a town of self proclaimed snobs but these people actually believe their own hype.

David Chavanes Was an absolute pleasure to work with. I didn't feel like I was buying a car, I felt like I was talking with a friend. He was fair with the sale and trade in value for my car as well as being prompt to return calls with responses to all questions I had. Everyone there is great to work with, but I would really recommend David to handle the sales for anyone asking me personally where they should go to purchase their car and who they should talk to throughout the process. Thank you, David!

Even in our tough situation they found a way to get us what we wanted. Our third car purchase from your dealership, and we will always come back if we need another one. Benjamin was great, and we look forward to bringing our son there next year.

Martavius Wood is so amazing! His work ethics goes over and beyond. I told him what my dream car was and he listened then delivered! He put me in an Audi A4. The monthly payment was what I asked for also. I have never work with anyone that was so detailed. Please seek him out when you visit Waltrip Automotive Group you will be so happy.

Lewis is my Service Expert.
He is absolutely the best!!! Makes me feel like family everyone I am in there. I will never buy another vehicle from any other dealership. Their GM/Partner Lawrence is also amazing very approachable and helpful. The Hendricks team differently know what going Above and Beyond and taking care of the customer after the sell means. Super exited I purchased from this company.

Roman demonstrated from the moment he introduced himself honesty, understanding and compassion towards me as a new customer to GMC. He took the time to understand my goals and needs and patiently worked with me through my process of determining what type of vehicle was right for me. I shopped many other dealerships and GMC won me over for the sole reason Roman demonstrated care for me as a customer from start to finish.

great! dave was very helpful and so were the guys working at the front where you drop off your car

Do yourself a favor and request William Watterud (aka Liam) if you are looking for a Buick or GMC.
Liam is knowledgeable, easygoing, and did I mention that he is awesome?
I will be requesting him next time!

Do not go their to buy a car. I was looking for a green chevy sparks. They said they had one. Drove over 200 miles to buy it. Got their no green sparks. They Tryed to sell me a black one just like the ones at home .

I was referred to Waltrip Buick by a friend and was not disappointed. I did by a car, of witch I love, and was very happy with the overall experiance. Although my experiance wasn't perfect, it was how things were handled when we had a snag that impressed me. Everyone was very nice and considerate of our time. I would highly recommend Waltrip Buick. I plan to buy another car there when I'm in the market again.

Wonderful experience. Kyle Sanders was a joy to work with.

I never write reviews but I have to let everyone know that these people are liars. They asked for my information so they can get a quote worked up for me and said repeatedly that they wouldn't run my credit. Well guess what? THEY DID!!!! So, we ended up purchasing a vehicle from the GMC in Columbia, TN instead. I will never step foot in Darrell Waltrip effing Buick GMC again.

I had a great experience and time with people at Darrell Waltrip. Especially Beau Morristown!! Everything he said would be done was done and even had a little miss communication and he made everything right!! Will buy from them again. Went from Ford F-150 to GMC Sierra 2500 HD Denali!! Thanks for great experience!!

It was great to get all the information ahead of time. The service advisor Brandon was detailed, followed through on everything and made sure we were settled before going ahead with the repairs. They arranged a rental for me in the meantime that allowed the flexibility necessary to match schedules. Pick up was a breeze. They apologized that they weren't able to get me out of there quicker even though I was there at my convenience not theirs. My Uplander was washed and ready for me just like they promised.

Benjamin Dobbs was really easy to work with and made the entire experience simple.

The process was seamless and smooth thanks to my salesman David Chevanes. He was patient and very knowledgeable about the car that I purchased. I would definitely recommend him as your salesman. I am the proud owner of a 2016 Buick Encore!