We had our elderly family member here and had noth...

We had our elderly family member here and had nothing but problems. We waited hours in the ER to see a doctor, then more hours for x-rays and testing on a very quiet night in the ER.

With a multi day hospital stay they did not order proper diagnostic testing that was needed. Dr. Khan did not understand how to deal with Dementia patients and their needs.

Pain management was terrible. You had to ask repeatedly to get the proper pain meds after our family member was in unbearable pain.

The Nurse Case Manager we worked with, Jen, we found very ineffective. She did not properly document things she should have and we didn t find out until later. I did not find her to be completely honest. If you have any problems with Jen report her immediately to her supervisor or ask for another case manager.

Bergan Mercy should use actual Social Workers and not nurses for more complex discharge planning and such. Bergan Mercy certainly make enough money to have Social Workers on staff like other hospitals do.

I would not recommend coming to this hospital for medical care. We will never go to Bergan Mercy hospital again.

It was a terrible experience for our elderly family member. It was all avoidable if staff members and doctors were more competent. Some of the nurses were very good but it didn t make up for all the unnecessary problems. It s a shame, it used to be a great hospital.