ALDO Group Review

I have been waiting for my order for 15 days now and shipment package hasn't changed at all!!! Called the help center but got no help

I m a loyal customer at ALdo for the past 40 years and I was sick to my stomach to see that your selected a model who is missing teeth, and its a turn off. Your image is shattered.Please fire the person who selected her. Scary

In Pakistan your licensees cheating customer, provide low quality material, i have bad experience purchase Slipper at RS 11000 and withing 2 month its worn out
very surprising they are not responding my complain

WORST QUALITY EVER! I ordered 3 shoes online, I got just one with the same details, second one size 12 instead of 14, the second one another model and another size... and the worst thing the right shoe, I tried for once and I cannot even walk after!! And the manager in Carrefour refused to returning or change it!!! That's so ridiculous and not acceptable... it's was my first and last time with this brand.. precious advise: yeah the models are cool but quality and customer service ZERO.. GEOX all the way.

Fabulous, a huge company with a real art gallery inside ... fantastic

About a month ago, I bought a handbag at the Eaton Centre location (Aldo Accessories). The handle broke yesterday so naturally I brought it back to the store. They offered me an exchange but didn't have the same style which I had to choose from their current selection. The manager was kind enough to let me go back a week later for any new selections. By the way, I didn't have the receipt but was able to prove the purchase via bank statement.

Since I'm unfamiliar with Aldo's policy I called Customer Service and was told by one agent that I could get a refund as long as I can prove that the handbag was purchased within 90 days at that store. So I went back and spoke with the manager again. This time, she called and it was against policy to issue a refund - remember I only conducted a general inquiry on return/refund policy through Customer Service. This agent claims that having a handbag for a month is a 'long time'; secondly, offering an exchange is generous.

I had no idea that I had to lower my expectations that Aldo's goods were of shoddy quality and the life expectancy of a handbag is ONE MONTH. I finally made an exchange for a handbag I don't really like and had to pay $5.xx more to make up for the difference.

It's insulting to be spend money at a supposed reputable company, only to be patronized. I felt that the staff at the store just wanted to get rid of me as soon as possible; their attitude isn't what I would deem welcoming.

Lesson learned: don't spend your money at Aldo. I'd definitely save up for a Kate Spade or shop at Holt Renfrew.

They make cheap shoes that barely last 6 months (at most) and cost the same as a premium shoe.

Ordered a shoe on their website over 1 month and a half ago and it never even got shipped. After tireless efforts to try getting in touch with them via chat and calling their support line, I finally got in contact with one of their reps who told me I would not be receiving my item.

They could not offer me a replacement. They seemed aware the shoe was deemed as lost but no refund was issued until I called.

While on hold, the line was blasting incomprehensible loud music of some sort which had me questioning: "Who thought this was a good idea????".

This is probably the 3rd bad experience out of 3 total experiences I've had with Aldo.

Will not shop there again and I have now become a person who will deter people from shopping there.

I have been a loyal ALDO customer for over 12 years. Even when they have closed stores in my market because employees didn't care about customers and would ignore you. I still ordered online from ALDO. However, ALDO is NOT a customer-centric company like Old Navy, Amazon, Apple, Sprint, etc. and it shows. My shipment is 2 days late and I demanded the $6.00 back I paid for shipping which their customer service representative denied (they will receive a complete refund from UPS for "service failure."

If they are willing to lose a customer who has spent as much money as I have for such a small amount, they are doomed in the age of Amazon. This is NOT a customer-centric company!

They need a new CEO and/or to empower their customer service representatives and customer service managers to retain customers; the loss of one customer for a valid reason is unacceptable because of the mentality it gives to other company agents.