About a month ago, I bought a handbag at the Eaton...

About a month ago, I bought a handbag at the Eaton Centre location (Aldo Accessories). The handle broke yesterday so naturally I brought it back to the store. They offered me an exchange but didn't have the same style which I had to choose from their current selection. The manager was kind enough to let me go back a week later for any new selections. By the way, I didn't have the receipt but was able to prove the purchase via bank statement.

Since I'm unfamiliar with Aldo's policy I called Customer Service and was told by one agent that I could get a refund as long as I can prove that the handbag was purchased within 90 days at that store. So I went back and spoke with the manager again. This time, she called and it was against policy to issue a refund - remember I only conducted a general inquiry on return/refund policy through Customer Service. This agent claims that having a handbag for a month is a 'long time'; secondly, offering an exchange is generous.

I had no idea that I had to lower my expectations that Aldo's goods were of shoddy quality and the life expectancy of a handbag is ONE MONTH. I finally made an exchange for a handbag I don't really like and had to pay $5.xx more to make up for the difference.

It's insulting to be spend money at a supposed reputable company, only to be patronized. I felt that the staff at the store just wanted to get rid of me as soon as possible; their attitude isn't what I would deem welcoming.

Lesson learned: don't spend your money at Aldo. I'd definitely save up for a Kate Spade or shop at Holt Renfrew.