I have been a loyal ALDO customer for over 12 year...

I have been a loyal ALDO customer for over 12 years. Even when they have closed stores in my market because employees didn't care about customers and would ignore you. I still ordered online from ALDO. However, ALDO is NOT a customer-centric company like Old Navy, Amazon, Apple, Sprint, etc. and it shows. My shipment is 2 days late and I demanded the $6.00 back I paid for shipping which their customer service representative denied (they will receive a complete refund from UPS for "service failure."

If they are willing to lose a customer who has spent as much money as I have for such a small amount, they are doomed in the age of Amazon. This is NOT a customer-centric company!

They need a new CEO and/or to empower their customer service representatives and customer service managers to retain customers; the loss of one customer for a valid reason is unacceptable because of the mentality it gives to other company agents.