Any good reviews on this place are definitely from the owners and NOT any of the patients whom had to be treated here. They give their patients small portions for food and only serve 3 meals a day - no snacks. The meals consist of. Breakfast - 1 waffle and 2 pieces of sausage or day2- 1 boiled egg, slice of toast (1 piece of bread cut in half), and 1 slice of bacon. Lunch a mcd s size hamburger w a tablespoon size amount of peas and carrots! You have got to be kidding me. My father could nit move on his own at the moment do to a fall and he had to wait 45 min to be taken to the bathroom, they left him on the toilet for 50 min before coming to check on him or to wipe for him, he ended up forcing himself to walk to the bed... the nurse finally came 20 min later. This place is not a place that you want to bring a loved one! ***REMEMBER. ALL GOOD REVIEWS ARE FROM OWNERS! This place is NOT GOOD!!!*** I wouldn t like to do this for a living myself, and I don t. But if this is your job, then you need to do your job. No excuses. And as a biz, FEED YOUR PATIENTS!!!!
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My friend and neighbor is a resident in the Memory Care wing. The staff is extremely caring and loving. They treat her with respect and kindness. I feel very confident she is being well taken care of.
Our family moved our daughter to Alden Park Strathmoor in 2016 and found this facility to be one that truly cares about the safety and welfare of those that they are caring for. The staff from the CNA s to the Director and everyone in between are courteous, friendly and so helpful. We have come to think of many of them like they are family. We felt this facility was so good that we moved our Father/ Father-in-Law there in 2017. We have regretted this decision. While we are not able to visit as often as we would like due to the distance restrictions, we have found the care to be excellent time after time and when we have had a concern, they readily listen and take appropriate steps to make any correction needed. I would strongly recommend Alden Park Strathmoor to any one seeking a safe environment for their loved ones.
My mother is at Park Strathmoor and I am very happy with her care there. If I ever have any questions, Spring, Michelle, or Danni answer any questions quickly or they direct to someone who can answer my questions. I spend lots of time at Park Strathmoor when I am in town and I appreciate the special care and attention residents get there. I have experienced how the staff keeps the residents, including my mother, busy with activities, treats them with dignity, feeds them delicious meals (I have seen and tasted many of the dishes), and genuinely does their best to make each resident comfortable. I only wish I lived closer to Rockford, Illinois, so I could visit my Mom more often. I am glad that some of my siblings live close to Park Strathmoor.
ZERO STARS, Stay FAR FAR AWAY ! They do NOT want you in the facility period ! They should all be drug tested !!! If you love your family member, or even if you don't, PLEASE DON'T Place them there. DON'T !!!
Our sister has been at Alden Park Strathmoor for 5 years. We are very pleased with the care she has received. Excellent staff - they do a wonderful job!
I have a loved one at Strathmore Park. I was told a lot of bad reviews about Alden Strathmore Park. For my own review. My husband been to Van Matre By the time he was there he missed his medication, he could walk and speak. He didn't eat at all. At Strathmore within he talks like he use to, he eats a lot, and least but not last he walks with a walker great. The nurses the cna"s work constantly with a the theropst are also great . Actually honest his nurses got him back on track with the doctor about his correct medication . He really likes them and do too. For what they do they don't get enough pay. They have at least once a day if not more they play games with the patients, music and dance with them. They are so great. You need to come and take a tour. They also keep the showered clean beding and healthy snacks. I can't say enough about them. They even went out of there way including the receptionists and social worker worked case manager to help me. I was so over whelmed and stress, they helped me take care and showed me what to do Good Bless them. Thank you to all at Park Strathmore!I meant to say Van Mater did absolutely nothing for my husband when left there he couldn't walk, couldn't talk he look terrible. But now since he has been at Park Strathmore he can walk, talk, he eats good feeds himself they have been a asset and caring. Like I said Thank You to the staff you are the Greatest!!!
My grandma was at Park Strathmoor for a few months before moving to another facility. She was very unhappy there. I noticed her food was always served cold and not in a timely manner. A few times she was just being served dinner at 7pm! They are very understaffed all the time. Weekends are the worst. Also, the business office personnel never returned my calls towards the end of my grandma stay. I left several msgs concerning some questions I had, no one returned my calls. Not a very coordinated place.
Very nice and clean facility. Patients are very well taken care of. I have a relative in this facility that has no complaints. Employees are so respectful and helpful. You can really tell they care about there patients.
I want to be very clear. Alden Park Strathmoor received 1 star rating from me due to they are located so close to OSF, otherwise it would be 0 ratings. This is not a facility to take a loved one to that cannot speak and is not ambulatory. This facility should be investigated from top to bottom. They almost killed my Uncle on 3 separate occasions. I'm my Uncle's POA for finance and health care and I am not a native of Rockford IL. My job transferred me here and I was told Alden Park Strathmoor was the best place in town for him to go, so June 2017 he was admitted there. This place never served his food in a timely fashion if at all. Uncle, in my opinion was a very easy patient to care for due to he would/could only eat/drink Chicken Noodle Soup Broth, Ensure, Boost, and a Protein Shake. He has no teeth, and has a trach, they never cleaned the Miral Passe Valve that would enable him to be heard when speaking. This caused upper respiratory infections constantly. So much so that the Physician ordered that they not put it on his trach any longer. In the space of 2 months Uncle developed a pneumothorax twice. They told us he was being suctioned and provided breathing treatments every 4 hours, and it was found this was not true. He also developed pneumonia, Mercer, and C-Diff repeatedly. I lived approximately 10 minutes from the facility, each and every time my Mom (his sister 75 yoa) and or I visited he always had huge amounts of mucus on his chest. I started coming daily before work, and dropping in on my lunch break just to see if any change. We had meetings where care instructions were updated, and I was promised the process would be carried out. Nothing changed. The last straw was Tuesday 4/3/18 when I was contacted via Courtney the Nurse Practitioner stating Uncle couldn't breath yet again and it didn't " look good" for him and they need to transfer him yet again to OSF. Needless to say he had yet another pneumothorax, and also had developed a fluid sac beneath his right lung which was also causing breathing issues. OSF saved his life for the 3rd time, discharged him that Saturday 4/7/18, Sunday 4/8/18 06:10am I receive a call from Uncle's morning nurse stating he can't get any air and he needs to go back to OSF. The night nurse takes the phone away from the morning nurse ( you could actually hear them struggle over the phone) and tells me he's breathing better, and starts babbling that she followed the instructions of the hospital of a continuous drip at 70 of his feeding tube, and it was discovered this morning that he isn't absorbing the drip and the stomach is distended. This goes back to them not checking him regularly, and completing the care plan instructions already written. The feeding tube had been added due to the physician stated he was starving to death due to he was not receiving the aforementioned soup, boost, ensure, and protein shakes 3 times a day as needed. I don't have enough room to cover all that we have gone through with this place. I will end by saying I truly thank God for OSF for saving him and assisting me with placement in a different facility until we can find a better LTC facility close to Rockford. If you can't find a place and you truly have to take your loved one there, PLEASE PLEASE PLEASE be very visible, speak out for your loved one, watch them like a hawk. No place is going to be perfect, but gosh darn it, do your gosh darn job. That's all they had to do. The head nurse of the E-Wing Joseph, is a liar and a fraud. He thinks he can speak swiftly, display concern for your loved one and that smooths things over. It does not. If Alden Park Strathmoor could clone Bobby (Case Manager) and Merna (Uncle's day nurse) that place would be awesome! Unfortunately that's just not possible. Stay away from Alden Park Strathmoor, unless you just don't give a good rip about your loved one and you want them to pass on quickly. If that's what you're looking for, then you have the perfect place to achieve your goal.
They are useless to work with. They have just given my family troubles before and after my grandfather's transfer. This places legit doesn't do anything right anymore. Please never put your loved ones here.
Horrible horrible horrible. My husbands grandma is there and they don't take care of her very well. She's left in her room all day and has yo call them in to give her her meds. They don't turn her like they are suppose to, she's depressed, unable to talk due to a breathing tube, she was moved into a room that had a broken call light . Wouldn't recommend
Alden Park Strathmore has been a godsent!! My friend who I have taken care of for the last 8 years needed a place to go after the assistant living due to the increase disease of Alzheimer's. This facility has taken my friend under their wings and have cared for her as their own. They have treated her with respect and has allowed her to flow being her. She is loved there and they have become her family. The Nurses, the CNA', Therspist, Management down to the Cooks & House Keepers knows my friend and looks out for her, and makes sure she getting cared for. The staff treats me with the utmost respect and if there is a problem I report it and it is dealt with immediately!! I can't say nothing but good things about this place. When I took my friend out one day shopping and we were on our way back, she doesn't recall much but when we turned into the facility, she saw the building insight she said "there is my home" I asked or "how do they treat you there? and she said "they treat me well" This home always has something special for their residents to do or something special for going on. This place has been good for us; sure there's no place that is perfect and I don't expect them to be perfect but I do expect them to address problems or concerns that I may have and they have always made sure my friend needs were met and my concerns were important and dealth with in a timely matter. With that being said, all there is to say is..... "We are very, very satisfied"
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