Patricia Wesley-Loyd

Review of Alden Park Strathmoor

I want to be very clear. Alden Park Strathmoor rec...

I want to be very clear. Alden Park Strathmoor received 1 star rating from me due to they are located so close to OSF, otherwise it would be 0 ratings. This is not a facility to take a loved one to that cannot speak and is not ambulatory. This facility should be investigated from top to bottom. They almost killed my Uncle on 3 separate occasions. I'm my Uncle's POA for finance and health care and I am not a native of Rockford IL. My job transferred me here and I was told Alden Park Strathmoor was the best place in town for him to go, so June 2017 he was admitted there. This place never served his food in a timely fashion if at all. Uncle, in my opinion was a very easy patient to care for due to he would/could only eat/drink Chicken Noodle Soup Broth, Ensure, Boost, and a Protein Shake. He has no teeth, and has a trach, they never cleaned the Miral Passe Valve that would enable him to be heard when speaking. This caused upper respiratory infections constantly. So much so that the Physician ordered that they not put it on his trach any longer. In the space of 2 months Uncle developed a pneumothorax twice. They told us he was being suctioned and provided breathing treatments every 4 hours, and it was found this was not true. He also developed pneumonia, Mercer, and C-Diff repeatedly. I lived approximately 10 minutes from the facility, each and every time my Mom (his sister 75 yoa) and or I visited he always had huge amounts of mucus on his chest. I started coming daily before work, and dropping in on my lunch break just to see if any change. We had meetings where care instructions were updated, and I was promised the process would be carried out. Nothing changed. The last straw was Tuesday 4/3/18 when I was contacted via Courtney the Nurse Practitioner stating Uncle couldn't breath yet again and it didn't " look good" for him and they need to transfer him yet again to OSF. Needless to say he had yet another pneumothorax, and also had developed a fluid sac beneath his right lung which was also causing breathing issues. OSF saved his life for the 3rd time, discharged him that Saturday 4/7/18, Sunday 4/8/18 06:10am I receive a call from Uncle's morning nurse stating he can't get any air and he needs to go back to OSF. The night nurse takes the phone away from the morning nurse ( you could actually hear them struggle over the phone) and tells me he's breathing better, and starts babbling that she followed the instructions of the hospital of a continuous drip at 70 of his feeding tube, and it was discovered this morning that he isn't absorbing the drip and the stomach is distended. This goes back to them not checking him regularly, and completing the care plan instructions already written. The feeding tube had been added due to the physician stated he was starving to death due to he was not receiving the aforementioned soup, boost, ensure, and protein shakes 3 times a day as needed. I don't have enough room to cover all that we have gone through with this place. I will end by saying I truly thank God for OSF for saving him and assisting me with placement in a different facility until we can find a better LTC facility close to Rockford. If you can't find a place and you truly have to take your loved one there, PLEASE PLEASE PLEASE be very visible, speak out for your loved one, watch them like a hawk. No place is going to be perfect, but gosh darn it, do your gosh darn job. That's all they had to do. The head nurse of the E-Wing Joseph, is a liar and a fraud. He thinks he can speak swiftly, display concern for your loved one and that smooths things over. It does not. If Alden Park Strathmoor could clone Bobby (Case Manager) and Merna (Uncle's day nurse) that place would be awesome! Unfortunately that's just not possible. Stay away from Alden Park Strathmoor, unless you just don't give a good rip about your loved one and you want them to pass on quickly. If that's what you're looking for, then you have the perfect place to achieve your goal.