Airlake Ford Dealership Reviews

Bob Burke was very helpful and courteous with me and my wife. He answered all the questions and got us through the car buying process quickly and efficiently.

Awesome!!!! Was in and out in 30 minutes with Express Lube. Oil change and tires rotated. Will be back.

Terrible sales people and the managers are just worthless.

Arrived to test drive a Kia Stinger. Took 30 minutes from the time I arrived before the sales staff helped me (scheduled appointment). After the test drive it took over an hour for the sales staff to speak with me (again, scheduled appointment). Finally worked with sales staff on terms only to find out that they cannot honor their online price plus financing terms. Website did not mention that the deal was either or, and allowed me to estimate financing with both discount and special rate. Terrible customer experience and misleading advertised deals make this dealership a must avoid for me.

Came in looking for a commercial truck (box truck).. commercial sales asked for what i needed and took all the info and said he has to make some calls and he will get back to me in couple days. I called a week later left him a voice mail, no returned call. I called back like 3 more times (different days) same deal voice mail left and no return calls.

Went to a different dealer and bought the truck there.

I really enjoyed my time spent looking for a vehicle at Jeff Belzer's with the help of Joe weed. He was extremely professional and knew his stuff! I would recommend anyone to go to Jeff Belzer's and ask Joe Weed to help you.

Worst car buying experience I've ever had. They were so slow. I have never had to wait so long to give someone money in my life. It took 5 hours start to finish and I had a pre-approved loan check from my bank. Should have been easy. Coffee machine was broken and I had to pay for other refreshments.
Even my low budget oil change guy has a better lounge for the atrociously long wait.

The only reason I stuck it out was price. I would have paid a few hundred more elsewhere. I even used my wasted time to search for trucks online that could match their price. I could find close but not better. I will admit their pricing is good. But be prepared to be jerked around and just figure they will waste the better part of your day for the privilege.

The staff were all knowledgeable and very willing to help answer any questions and we're very courteous and respectful. They were professional and kind.

WOW. What great service from the time I walked into Belzer's until the time I left. Everyone I interacted with was very professional and willing to assist. What a great price for our vehicle as well

We drove five hours each way to buy from Jeff Belzer's because the prices were so amazing. We hammered out a deal over the phone but we had concerns that the deal wouldn't be the same once we made the drive. We had initially worked with Bob Portwood from the New Prague location but the truck we decided we wanted was at the Lakeville dealership, so it ended up being a joint effort to get us what we wanted. Everyone we had contact with was professional and helpful, and we never felt pressured. The deal we had worked out never changed and we drove out in a brand new 2019 Ram. All in all, it was definitely worth the drive.

I was shocked ... Belzer Jeep New Prague is NOT giving Fair Market Trade In Values. I was told point blank not to expect KBB or Edmunds trade in value (which is what all consumers use) because of the "deep discounts" they give on their new cars. Seriously?? How stupid do you think people are? There is no longer a "deep discount" if they are recouping that discount by giving less than fair market trade in value. I won't be back with that type of shell game and unethical pricing scheme!

This dealership was amazing and awesome. Bob Soucheray was great and made the buying experience very simple with no pressure. He explained every detail of the truck and knows his product very well. Very relaxed atmosphere and everyone is very polite.

Great Service, very knowlegable staff and great people.
Forgot that I was buying a new truck and was on my way.
Awesome experience with everyone and would tell others to buy from here.

This was our fourth purchase from Bob and will keep buying from him in the future!

Friendly sales staff. Honest. Did not try to oversell. Clean and fresh enviorment.
Love shopping here.

Eric S. is the man! Always a great experience at Jeff Belzer s Chevrolet. Thank you for the Equinox.

Disappointing overall experience. It's all about the volume and sale here, Customer is dead last. Lots of excuses provided. Followup from them on your survey comments reminds you of how most car dealers acted many years ago.

Our experience with Jeff Belzer s and in particular David Petryszyn was excellent! The test drive was no pressure, and the dealership was well prepared for our visit. Of the Kia dealerships in the twin cities, Jeff Belzer s has the most straightforward pricing, free from unnecessary dealer markups, fees, and other nonsense. When we had a problem with a component of the deal, David did an excellent job working through the problem on our behalf. After we drove off in our new Stinger GT2, we discovered the SD card for the nav system was missing. After calling David, he immediately addressed the issue by checking with receiving and the parts departments to see if it was misplaced by them. After being unable to find it, he had the dealership order a new one and mailed it directly to our house. I highly recommend Jeff Belzer s Kia over any other Kia dealership in the twin cities.

To anyone who is a skeptic of a stereotypical car salesman please read!
I want you to know this review is coming from a car salesman's daughter, who refuses to buy a car from her own dad, that's how good Austin Younger & Sam in finance are!!

Austin was the first to reach out to me after I emailed a general question through Jeff Belzers website, so he became my salesman right away. He and I chatted for days (literally days!) before I even told my husband I was looking at buying a new car. I needed to make sure I wasn't wasting anyone's time driving over an hour one way to buy a car I didn't like, or couldn't afford. Austin was quick to ask me key questions about my budget, what kind of vehicle I was looking for, and other important questions, to make me feel comfortable trusting him as my car salesman.

Austin put me in contact immediately with Sam in finance and she reached out to me with in minutes of me telling Austin I had questions, actually talking time to call me and talk about my concerns!
Sam was very kind, very patient, professional and her follow through is impeccable! Sam and I spent a few days chatting back and forth for hours, making sure I wasn't committing to buying a vehicle I couldn't afford.I finally made my way to see Austin and Sam after picking out a few vehicles that worked with my budget, to test drive.

The entire process of picking out the perfect car, to signing off on it and leaving there within hours of picking it out, with no surprises and no hiccups, was such a relief and no doubt, had everything to do with the amazing rapport building days before I traveled to see them both!

So, to anyone that is just as skeptic as me, when it comes to trusting a car salesman and finance manager, DON'T BE! The team at Jeff Belzers is very honest, very nice and professional when you're in the store and I promise, Austin and Sam will not disappoint, they are honest and very trustworthy, I personally promise you!!

They had the car I wanted, but wouldn't put a hold for a couple days to get my insurance details finalized. I made a call and asked if the car was still on the lot...yes. i said I'd like to make an appt for the next day and I will be paying cash. Without listening to me he asks what is my credit like. You have no right to ask that as I told you I am paying cash. So I made the appt for 11am the next morning and the guy goes...make sure you call b4 you come, to see that the car is still available. I will never buy a car here again and refuse to advertise you. The Belzer sticker has been removed and have spread the word to my friends, family and strangers about my experience. Only reason I didn't go elsewhere is because they had the car I wanted.

Our experience at Jeff Belzers was awesome! I am a first time car buyer and Sean Guffrey calmed my nerves about the process and made the whole experience easy and stress free. Not only was Sean fantastic, the whole team was there to help from the moment we walked in.

Bought my car from Dave Nawaski, Lied to me saying that he would never let a car out of a dealership without it being in great condition, 3 weeks later not even 30 days it kept shutting off on me, brakes are bad and there s is no transmission fluid in the Engine.

I leased a vehicle from Bob Burke. He was super knowledgeable and very professional! If you want a great lease deal with a friendly staff go to Jeff Belzers! I will lease or buy vehicles there for as long as I live!

Don't bother having an appointment for an oil change, it will still take 2 hours. Service department needs a lot of improvement.

Took my 2005 caravan in for an oil change. They changed the oil, checked the tires and a few other fluids but there was alot of things that they couldn't check or top off due to liability issues. For the price a paid I could have gotten more at other places that are not a car dealership.

We had an opportunity to deal with Jeff Belzer's staff on 3 different occasions and have always been treated very professionally and are well satisfied with our most recent purchase of a GMC Terrain with the help of Jacob Schlee. We feel confident that we will continue to do business with Jeff Belzer's.

Everyone is always nice, but the service takes forever. I've given this dealership too many chances and it's about to stop. I've had appointments to get my car worked on and they always tell me to wait because it will take under a hour. Every time this happens it's been 2 -3 hours. I had new tires put on one time and dropped my car off at 8 am. They said they would call me by noon to pick it up. After no call I called at 2 pm and they said it still wasn't done. I called at 4 pm and they said they were getting to it. Finally at 5:30 I called again and they said it would be done shortly and I could come and get. Why do I have an appointment at 8 am if you are not going to work on it. Plus I set up the appointment 2 weeks in advance. This is just one example of the problems I have had.

I worked with Heidi St. Martin at Lakeville Jeff Belzer dealership and had an excellent experience, my relatively short time there to get all paperwork filled out was pretty pain free!! Will recommend to others!

If i could give them a zero i would. They lie just to get you in the door. They run your credit when asked them not to.

Great experience! We were skeptical going in; to many memories of closing pressure, sales manager games, and less than ethical programs. Our salesman, David Sperling, was easy to deal with, very congenial, and knew his business. No pressure, no hassles. We were pleased to learn that he was not on commission. The other staff we dealt with were equally pleasant and competent (Tyler Grubb, Jason Krogerson and Blair Hanson). We had not dealt with a delivery coordinator before (Tyler) and we learned alot from him (he also programmed our phones-huge!). To sum it up, we will be back.

I appreciated the laid back and low pressure conversations of the sales team. David Petryszn was very kind and didn't talk down to me as a woman (which many car sales people do). He was honest and kind, if not overly enthusiastic. He worked with me to find answers to questions that he didn't know off the top of his head. I got the car I wanted at the price I wanted and I am overall very happy with this dealership.

Amazing experience and low price, drove two hours just to go here and will in the future. Paul Johnson and Jim McMahon made buying a car stress free and fun again.

I am extremely satisfied with my new Kia Forte, Mike was very helpful in helping me find the car I wanted. I definitely will do business with Jeff Belzer for my future car needs.

Belzers made the process of buying my certified pre owned Suburban quick, easy and at a great price!

I was in need of a new vehicle as my lease on my car would be up soon, I went to Jeff Belzers and Bob helped me with all my questions, took time to show me new and used cars that would fit my needs, answered all of my questions, and helped me get into a new lease with a lot of hiccups on my end.. and I truly appreciate all the time he and the other guys put into it! I got my new leased Malibu and was able to leave the dealership worry free. I will definitely be back to Belzers for my next vehicle and make an appointment with Bob! Thank you again Bob for helping me out of one vehicle and into another!!

It was great no complaints here just wonderfull service an good people.

I m extremely impressed with my experience at JEFF BELZER S. I thought everyone did a great job explaining everything to me. And, I m truly grateful for my sales consultant, Justin Englin. He thoroughly walked me through the whole buying process. He took the time to make me feel comfortable and confident with my sale. I d highly recommend Justin to anyone. Thank you!!

Bought a Tahoe from Boston Mike and I couldn t be happier with everything

Gary Lange and the entire team at Jeff Belzer Chevrolet did a great job getting us into a new Traverse! This is my 5th car I ve purchased through the dealership, love the no pressure approach and will continue to come back for future purchases!

Bob Soucheray was super friendly and was definitely more interested in what I wanted and what would work for me than anyone I've ever bought a car from. There was no pressure, no stress, and the whole experience actually took much less time than I had expected! He and Don, from financing, were both willing to go over all the little details with me without hassle, and I would definitely buy a car from Bob at Jeff Belzer's again! Thank you so much for getting me the car I wanted at a great price, you guys are awesome!

This was the best experience I have had buying a car. Everyone was so friendly and helpful. Heidi ST Martin was awesome to work with. She found me the perfect vehicle. I would definitely recommend Jeff Belzers Chevrolet and Heidi ST Martin to anyone looking for a car.

We bought a used truck and the night we left, the check engine light came on. We called the next day and could not get an appointment for 3 weeks. We brought it in and they said it was a sensor. They fixed it and we went home. Again, while driving home the check engine light came on again. We called and theu said to bring it back and they would probably cover whatever was wrong. It ended up beating the oil pump. We had to pay 1600 to have it fixed! They will not cover it! Never ever buy a vehicle from them!

If you want to be treated with NO respect then please visit this dealership.
I read the reviews here and went. if you are looking just for cheap price... you mght get it... also be prepared to be treated like cheap as well.
This is my worst customer service experience I have ever had. Seriously. ...
they picked me up at my home with all smiles however I was confussed on what feature I wanted to compromise. It's not like you buy a full SUV everyday! Told them I will for sure come back tomorrow and get it done and all of a sudden they treat you cheap and don't give you ride back.... thx to UBER!
treat your customers well guys.... we can get coffee and water and our own homes!
this is the Kia dealership.

Excellent place to purchase and service your next vehicle. Friendly staff, nice cars, and speedy service. I recommend my family and friends to purchase their next vehicle at a Jeff belzers dealership. Ask for Michael Voss, he is a excellent salesman!
-Andrew

Purchased a used car in June of 2018 covered under the pre-owned certification. A recent service call uncovered an issue with the engine resulting in a warranty replacement. The service manager, Venus, was fabulous! He explained everything in detail, and went that extra mile to ensure I was taken care of. I highly recommend utilizing him for all your service needs!

I just got a new car from Belzer's yesterday, and was incredibly impressed. Boston Mike (Mike Sidhom) is the best salesman i've ever dealt with in this industry. He was not only super passionate about his work, but also very helpful in making my decision. He was patient with me when I was very indecisive, and really cared about which car was going to work best for me financially, yet still had what I wanted. He worked really hard to get me a great deal (which it was after some personal research). Never once felt rushed or pressured. The greatest part about my experience was how much fun Mike made it. He was the coolest dude, and just so enjoyable to be around. He didn't make getting this car stressful, boring, or frustrating. Best experience I've had at any dealership so far. I HIGHLY recommend asking for Boston Mike when you come in!!

They took care of everything in regards to terminating my old lease, and I left in a newly cleaned car with a full tank of gas! The process of signing for my new car was also made extremely simplistic here at Belzer's as well. I will definitely be back in the future! Thank you!!

Donny was great and very helpful, facility is clean and well kept, awesome coffee maker, nice staff, very down to earth people, great protection packages on leases.

I recently began my search for a new vehicle online and found myself at Jeff Belzer s in Lakeville due to their great pricing. I exchanged a few emails with the sales associate Justin Englin and then setup an appointment for my wife and I to test drive a few vehicles. Once we met Justin in person we were extremely grateful for his relaxed attitude, genuine personality, and willingness to take the time to answer all of our questions. After test driving a few vehicles we were set on purchasing a new Ram 1500. Justin was very helpful every step of the way and made sure we were always being taken care as we met with other employees to discuss accessories and financing. Blair Hansen and Cody Wilson were also extremely courteous and helpful in getting all of the accessories setup and installed. The pricing is what got us in the door at Jeff Belzer s but the and excellent staff is what will keep us coming back. Thanks guys!

Always a great experience! Able to get quick and professional service from every member of the business. Highly recommended for buying or selling cars or receiving service.

If you need poor service this is the dealer for you!! I had my truck in for an engine light a while back and the light reappeared with very few miles since it was in.

I did have extended insurance at the time but I barely had my truck for an entire summer June through October because belzer would bandage the truck up and send it down the road. I kept coming back for more of their terrible service for a whole season.

What I did find out is belzer knows how to make engine lights stay hidden and not repair the original issue. I was able to clear the codes with a cheap scanner but it wasn't until I had a shop use the expensive equipment to find the deep codes that have been in the truck for a very long time. I have been wasting fuel (again more money out of my pocket) for a long while.

I called belzer and had an appointment for last Monday and when I got there the service person wanted to dig in my pocket before they even look at the truck. I explained that I needed to know if Chevrolet will cover the repairs that were not done right from belzer.

Turns out that no they just repair good enough to get people back in the door over and over again as this creates revenue!

I had full intentions on looking for a new truck depending on how I was treated but I found outstanding deals at Larry Reed Arrow GMC dealer!!!!

I bought a $56,000.00 truck the next day after belzer screwed me for $12,000.00 off the price and Great Financing! Not only a Arrow GMC the Great pricing they also give you the extra accessory's for a discount!!!

I would have gave 0 stars but I had to leave one.

Shop anywhere but the belzer!!!!!

I brought my car in for a recall repair, which was the transmission. After 1 week, I got my car back and was told I had a rebuilt transmission. Fast forward to 15 months later and my car is starting to slip gears when I drive. I bring it to a transmission shop and am told that my transmission needs to be rebuilt. I said how is that possible? I just had Jeff Belzer fix this and they rebuilt it 15 months ago. I called Belzer and explained the situation, and they said they have a 12 month, or 12,000 mile warrant on their repairs. I ended up paying $5,000 to have the transmission shop fix my car. When the transmission shop took it all apart, they said that 1 of the parts in the transmission was put in wrong and caused the whole thing to break. I called Belzer after the repair and talked to the service manager, and told him what happened. He told me he would look into and call me back. I never heard from him again. Don't bring your vehicle to belzer for anything. They could cost you a lot more money in the long run, and they obviously dont stand by their work.

Working with one salesperson and that person trades you off to another salesperson not cool. Not a good call Tom G. You not only lost respect, you lost a sale.

Thank you, Mark Hall. Out standing service, give this man a bonus! Happy New Year's

Mark Hall was our sales rep. We we're going through financing and we we're pre-approved through a bank that we wanted financing through and as we were going through the financing they sold the vehicle to someone else! And they sent our credit information to multiple Banks even though we had a specific bank we wanted financing through. Then we ask to speak to a manager and he denied us and told us to leave!

We just purchased purchased new 3500hd with the great service from Michael Voss and other s at the dealership. It was a great experience

I recently purchased a Kia Stinger from Bob Burke from this dealership. The experience was great. I started off with emails with Bob and he was very helpful answering all my questions. Soon after that i was able to setup an appointment to look at the car. The whole buying experience was also fantastic. The new car did have some minor imperfections and Bob made sure they were all taken care of very soon.

Very convenient . And didn't change the tire pressure on my tires. Last place I went to changed the pressure on my tires and the low pressure warning kept coming on. Glad they listened to me as a costomer.

I purchased a new Chevrolet Silverado from Belzers last year. A month into ownership I noticed a periodic rattle or flutter that comes from what seems like under the drivers door when I throttle. I brought it in for repairs and they said it was the gas line "harmonics" causing the noise and replaced a part. The noise never went away so I brought it back in and they said they cant do anything about it. There is no documented repair for it and I would have to live with the noise! Pretty frustrating when you spend 45k on a new vehicle that makes noises it shouldn't and your told too bad. I will never buy another vehicle from Belzers and I recommend staying away.

Belzer did some recall work for me. The process was simple and painless. I would definitely go back here for other service work.

We, John & myself bought the new 2021 KIA Seltos, just took delivery today! Bob Burke could not have been nicer or more direct with what we were buying, from the test drive to turning over the keys today. We had a few things added on like remote start, etc. Gave us a loaner to drive until all was ready. Mike walked us through some of the bills & whistles, like programming phone, etc. The entire team was great!!

My local dealership tried to warn me against shopping with Belzer's. They told me Belzer's advertised pricing is designed to get me in the door, and once I'm there they'd hit me with hidden fees and extras. Thankfully that turned out to be an empty warning, and Jeff Belzer's advertised Unconditional Retail Price WAS my price. Just like Belzer's sales team assured me, there were no hidden fees or required extras. Shopping with Belzer's I paid a good $3k less than what I would have locally. That was well worth the 3hr round trip for me!