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M
3 years ago

A.F. Smith

A.F. Smith

Took a MacBook Pro for what should have been a routine battery changed, $375.

Was informed by A F Smith battery was installed but the screen won t power and only works on an external monitor.

A F Smith offered to order new parts at my expense.

A F Smith installed the old battery back into the Mac Book Pro and now the Mac Book Pro will not power on.

Mac Book Pro had no issues prior to an authorised service centre working on my Mac Book Pro.

M
4 years ago

Not impressed. Opening hours are at 8:30 I called...

Not impressed. Opening hours are at 8:30 I called and called no one answered. Can only leave a general message unless you know an extension or name which I didn't because I needed to order ink cartridges. I left a message and someone called me back at 9:00 so do you open at 9 then?

I had called a competitor in the meantime and got instant and very polite service!

You've got to do better than that.

Maria