Aerial Direct Review

Amazing staff. Always go the extra mile. So helpful and make you feel a valued customer. Been with them a long time and customer service is always 100%

Appalling customer service. Never listen to what I want as a customer and keep telling me I want a sim only deal. I don't. I want a handset and line rental deal. I will be leaving them and going back to o2.

First class service. The phone answered promptly and the agent efficient and polite. Would thoroughly recommend Ariel Direct.

Excellent Account Management and even better Customer Support through my Client Services Representative Jeremy. He really goes that extra mile when it comes to help Managing my account and for this I hold him and Aerial Direct in very high regards. The tariffs are good, tech is good, problem resolution good, generally can't fault them!

Best experience by far really happy with the service provided. Billy really made the conversation feel relaxed

Rang Aerial Direct with a query and spoke to Rob. He was very helpful,polite and explained things clearly and not loads of technical jargon. It is very unusual to be able to speak to a real person and not an automated voice ! The response was very quick and restores my faith in customer service!!

Excellent customer service. They were there with me every step of the way with clear and concise communication making the transition very smooth. Extremely happy with the service so far.

First class customer service my query was sorted out very quickly and efficiently by Luc Yexley

Excellent service. All staff very polite and efficient. Nothing to much trouble and no need to chase them afterwards as what they say they will do is done in the time said

Great service with very satisfactory results and it was a pleasure to speak with the people who dealt with my inquiry.

Yours,

Michael Nugent

don t bother, their advice isn t worth it. just go directly to O2 who have access to usage and can consult appropriately on your contract.

Amazing company to deal with , friendly customer service team , any time I've communicated with them I have been satisfied and any issues resolved , many thanks

Josh contacted me re :renewing my contract explained everything to me and rang back when he said he would .I had to ring back and spoke to Sandra who was equally as helpful great service from Aerial so I have renewed my contract for another 2 years .

Excellent customer service, polite and friendly. Don't have to wait long to talk to someone is a plus, clear to understand

AVOID AT ALL COSTS - YOU WILL PAY INFLATED PRICES TO MIDDLE MEN WHO RESELL O2 PRODUCTS WITH A SIGNIFICANT MARK UP.

PLEASE NOTE - I don't want some meaningless comment written from a 'manager' after this comment is posted - The test for this company will be whether they start receiving some reviews about the great tariffs they offer !!!

Teresa was extremely reassuring and professional when dealing with my enquiry.
But this is no surprise as when I ever need to contact Aerial Direct all the customer service team are top class.

Very helpful and patient service from Lacey. Every question answered professionally and cheerfully. A pleasure to have an account with Aerial.

Over 4 years of consistently great service to a very small business. Thanks Aerial Direct!

Don't even deserve a star. Aerial direct have non stop badgered me to start a new contract with them, giving me very little upgrade from my previous contracts that I've had with them for far too long. When I finally came to the end of my contract they tried to charge me for a further month after the contract had come to an end, without notifying me previously that it would take 30 days for my old phone number to be removed. Not happy. Not paying.

Spoke to a lady called Imogen who was very helpful although i have seen more leaving my account than was agreed on a monthly basis.

Very helpful, sorted my problem out fast and efficiently,nothing to much trouble

Excellent communication with a lady on the phone. I think her name was Hailey very pleased to talk to someone human. Great feedback and explanation of opaque parts of my account. Very helpful. Thank you Hailey

The lady that delt with my problem was very polite an helpful sent me an email as promised.

They were able to sort my problem out quickly and professionally, all in a couple of minutes.

Once again, I have been assisted in solving a problem with my account with the help of Sandra. I'm always impressed by the friendly and efficient manner they deal with problems.

Well done Aerial Direct, again!.I would recommend you anytime.

The lady on customers services was quick and to the point, sorted my data cap straight away and offered information as to how I would be informed.

A very quick and polite service the staff are very polite and helpful with an efficient service brilliant thank you

Daisy helped solve our problem and she didn't give up 10/10

Spoke to Naomi who was very efficient and friendly. It s always easy to deal with Aerial and any issues are quickly resolved

Aerial contacted me to check things were ok, after some discussion they were able to update my requirements and updated my usage at a good price. very pleased.

Great customer service, polite and phoned me back when they said they would.

I had a few concerns about my tariff and they were answered truthfully and helpfully and much effort was made to make me comfortable. I was very happy with this service.

I have been a customer for years and won't be changing anytime soon. Fantastic customer service and they seem to actually care about finding me the cheapest deal for my requirements. Thanks to Sarah today for being so helpful

Slight problem with refund which was my fault for not ticking the appropriate box.
Contacted Aerial Direct knowing through past experiences that it would be sorted without any issues.
Within minute of talking it was corrected.
There are only 2 companies i deal with regular on the phone that i have confidence knowing i will not get all the excuses and run around and Aerial Direct are 1 of them.
They are so helpful,courteous and above all knowledgeable,hey are a pleasure to deal with.
A big thank you to all concerned

Not posting as Peter Godwin I am Julie Godwin and just live chatted to Mike who sorted out my two queries regarding my account easily and quickly. So glad I did the live chat now and everything was sorted straight away. Also came up with something I didn't know I was being charged for and got that sorted as well.

Great customer service, resolve any issues quickly and with clear communication

Excellent customer service - sorted out my query quickly and efficiently.

Spoke to Hayley this morning she answered all my questions sorted all my problems a very professional five star service most efficient company I have used for a very long time they ought to put them in charge of brexit
Barry Dolphin

rang aerial direct, prompt answer to call and solved my query, as always polite and helpfull, I am very happy with the services offered. thanks again. John

Spoke to Michelle who was friendly and very helpful. Really pleased with the response and support we received.

Can t thank Theresa enough for the help today with my long winded query. She went over and above to sort this out and nothing was too much trouble. Clear speaking and excellent communication. This is the level of customer service we would like to receive all the time but unfortunately with other companies it just isn t. Also thanks to Leanne for her assistance. Two great staff for Aerial Direct. Thank you.

Please dont go with these, they con you and cery over priced, never received a bill off them just taking money and lots of it too, difficult to get rid of them and out of the contract, everytime i ask them for my bills they fob me off with ill send u via My 02 butgo on that and says i have no products with them , so why keep telling me to????? Iv read reviews on other sites and everyone says the same , please please avoid , scammers.

Very helpful customer service as always with aerial direct.

Very good customer service allways friendly and helpful would recommend.

Few problems today but was dealt with swiftly "" even a follow up call to make sure I was happy"" brilliant customer service""

I have been with Aerial Direct now for two years and found them to be very efficient and responsive on the few occasions I've needed their help. I would certainly recommend them as I have found various other companies difficult to even contact in the past, this is not the case with Aerial who always get back to you immediately.

Amazing service , the staff are so polite and professional
Thank you

Bad company drag you in to a longer-term contract phone you up and try to renew your contact when you still have 12 months left to go and they stick a 24 months on top of your 12 months. If they phone you and try to give you a discount that will give them the chance to up your contact be aware of this

Had a problem last year when due to confusion over a tariff ultimately leading to me being charged a huge amount for some calls erroneously made whilst in South Africa.
However after contacting Aerial they managed to get it reduced to a much more realistic figure given that it was a genuine mistake on my part. It was quite a relief nd thanks to the Account Manager's efforts. Well done Aerial.

Was really helpful and explained things and made things simple amd let me know what was going to happen and when things where coming and rang me to see if everything was fine with the phone, so all in all very happy with them.

Great fast customer service , a pleasure to deal with

Been with them for about 4yr now, customer service spot on, polite and listen to your needs, brill.

Totally useless at preventing slamming which is illegal and they are part of the problem. Our contract lines are with Aerial Direct and time and time again they transfer lines without ever getting consent which means they are in breach of the regulations. We are taking the matter up with Ofcom.

Avoid.

Brilliant service from customer support. Had the most helpful operator Rob when setting up a new phone.He did every thing possible to help and rang back the next day to check all was well. Fantastic

Excellent tech support from Ms Mahoney, re WiFi and data roaming in the UK and abroad. Friendly, helpful and lots better than trying to get assistance at an O2 store. Well done.

great customer service helped with everything I needed.very pleasant.

Very happy with the service and support received. Time taken to go over in detail the options available and did not feel pressured to take up anything I did not want (or need).

A huge thank you to Christine at Aerial Direct who took the time to sort out a query. It's so good to know that even the small customers matter. Fantastic service.

Had issue with the amount of data i had on my contract, phoned Aerial and spoke to Dayna and within minutes id received more data for a small amount of money per month which in fact saved me money overall per annum with the new set up. So grateful for your help and saving!!

Very helpful will give 110% To deliver on your enquiry,,definitely have given my family and friends their details..

Sean was excellent, very patient and easy to understand, thank you for being so helpful Alan Spicer

Brilliant service answers the call very quickly none of this boring music to have to listen to.
Staff are pleasant to talk to and have the answers to all of the questions I have asked them.
Well done Ariel Direct.
Charles Gambling

Quick and efficient service.
All questions answered.
So far so good.

Have never had any problems with aerial direct have been with them for years now always get someone on the phone asap if ever a problem and sorted out asap great service keep up the great service u have provided over the years thanks

I just cannot get this company to stop cold calling me. I have told them on the phone, 3 times now by email and they still call myself and my father several times a week. I don't answer any more, but their latest trick is to make it look like a local number calling so I made the mistake of answering because I thought it was someone else! I would never ever deal with them again.

I am very happy with ariel and the services they provide. They always help me if I have a problem. I would highly recommend them.

Got through fast, answered my questions so overall not bad

Theresa is a fantastic representative and I don't think I will be leaving Aerial Direct anytime soon due to fantastic customer service like they provide. I still have a little while to go since I only recently renewed with them, but they are honestly one of the best providers I have had.

Horrific customer service. Told the guy I didn't want to renew my contract, which led him to arguing with me. They try a manipulate you into a new contract when you don't want to start a new one. Just stay direct with o2, their is absolutely no reason to go with this company, you don't get a better rate even though it might sound like it at the time.

I just renewed my contract with aerial direct as I have been with them for about 7 or so years. I got a great deal with them, and was offered a tastecard + membership, I was having some issues registering my card, so I went to the live chat service, and was looked after by Mike, who I might add was really good, we got the issue sorted after following his instructions. I was very impressed, as I am not not really used to this kind of thing, but it was so easy. So a big thanks to Mike, and Aerial direct, for great service.

Found Aerial to be so much easier to deal with. Answering phone times are so quick and very helpful.

Having struggled with a few companies lately, I was pleasantly surprised this morning when I spoke with Sandra from Aerial Direct. Within 10 minutes, she had reviewed my data usage and reassured me that I was on the right data package for my needs. She also assisted me with an O2 billing issue. Many thanks to Sandra for getting my Monday off to a good start!

Cold called my business and wouldn't take no for an answer. We are not interested in your services. Ended up having to be rude to get them to listen.

Would not bother considering them or recommending them based on their sales tactics.

I've always find the customer service excellent and using the online 'Chat' is straightforward and efficient. Today's query was resolved with no fuss at all. Thank you.

Great support from Mike on chat line, the issue I had was sorted very easy,
also I've had good back up from Robb who sorted me some excellent deals.

excellent customer service had an issue spoke to their team and it was swiftly resolved thank you .

Great customer service and very polite and helpful staff and they also saved me some which was nice .

Excellent service.. Efficient and extremely pleasant staff, in particular Martin...

I am useless with websites and wanted to upgrade but the live chat popped up and was very helpful now just waiting on a call to get a new device. Thank you mike from the live chat.

I am always very happy with the service I receive from Aerial Direct. I rang today to query my bill as it was higher than usual and I just needed it explained in more detail. Hayley was very helpful and found what the extra charges were (my usage on holiday) and also offered solutions for my next holiday to avoid bigger costs. The phone is always answered in a timely and friendly manner.

Good customer service been using them for almost 4 years and it's easy simple and very quick to deal with problems